Boulanger's Plumbing & Heating

Irving W.

Good customer service. They kept in good communication with me during our project. When one of the guys gave us a undesirable outcome, the boss made it right without hesitation.

Ron D.

Since I've been waiting literally for weeks for an explanation of charges on my invoice from Boulanger's Plumbing, I thought I would pass on my experience and warn others of their unethical business practices.

I had Boulanger's Plumbing come to my home to repair a leaking tub faucet. This is a repair that I have done myself in my old home, but the set up in my new house was significantly different. I went as far as I was able on my own and then decided to call a professional, so that I didn't inadvertently cause damage and make a minor repair into something major.

The plumber came out and the problem was exactly what I expected. The packing (the small rubber washers) had deteriorated and need replacing. It took him about 10 to 15 minutes all together to do the job. I received my bill and was charged a full hour of labor, $110, which I was expecting. This is a pretty standard practice for most plumbers. What I had a problem with was that I was charged $47.25 for ""Materials and Equipment"". The parts that were installed, two small rubber washers and two small springs, cost between $5 and $7.

I called Boulanger's office for an explanation and was told that I would have to speak to the owner because he was the only person who could explain the charges. I waited 2 business days with no phone call, so I called again. I was then told that all invoice questions were answered in writing and I would get an explanation in the mail, which I did.

""We want to address your concerns regarding the material cost included in your invoice. The cost of materials and equipment includes $7.50 for equipment (tools and sundries). Also, our minimum charge per hour is $142.50, however we only charge $115.00 for our Easthampton customers.""

So, the $47.25 includes $7.50 for equipment but there is no explanation of what the other $39.75 is for. Also, I was charge $110 for labor not $115. This prompted a call back for further explanation. I was told over the phone that ""You should be thankful because we could have charged you more for labor, but we didn't."" No. You either have a local rate or you don't. That has absolutely no bearing on the fact that you have overcharged me by almost $40 for parts. You don't get to claim a discounted local rate and then deliberately overcharge for parts to make up the difference.

I was told I would get another written explanation and, of course, I did not. After waiting for over a week, I called and was told I would have to leave a message for the owner. Needless to say, he also refuses to return my phone call. I would strongly recommend that you avoid this company at all costs. You will be overcharged and if you try to get an explanation of invoiced charges, they will simply ignore your request.

Scott M.

Never had a bad experience. Came out this past winter when I had to shut my water off and my pipes were at risk to burst, even when they technically had no one available. Still charged me at the normal, non-emergency, rate.

David O.

Ripoff! 22 miles to my house. Cleaning & check of 5 year old LPG furnace, using filters that I supplied. Just over 1/2 hour to complete the job. $275.00!! They won't be servicing us again for sure.

Kate C.

Did very bad work on some waterers in my horse barn. Cut a pipe in a way they shouldn't have. 4-6 weeks later leaking. Didn't respond to my calls. Then, told I'd be contacted, but I wasn't. So I called them again, spoke with someone of seniority who clearly had no idea what the technician had even worked on. Very defensive and terrible tone on the phone. Talking to me like I didn't know what I was saying because I'm a woman. Yet, he hadn't even come out to see what was going on, so how does he know? Not to mention they over charged me for the first initial visit in the first place (shame on me for paying). I will NEVER use this company again, not only do they do poor work, they do not understand customer satisfaction, nor the decency to speak to other human beings politely.

Rick B.

We've been a customer for several years. Excellent company with very good, experienced people. They are responsive, professional, and creative problem-solvers. Good communicators. Highly recommended.

Liz L.

We had several annual heating system maintenance done by Boulanger's and have been extremely satisfied. We have also used them for emergency repairs. We experienced them to be responsive, timely, and knowledgeable. Highly recommend Boulanger's!

William B.

We have been Boulanger's customers for more than twenty eight years. Technicians are knowledgeable, professional and work the best manner to save customers excess money. Our technicians have never seen a problem that they could not solve. Local, professional, reasonably priced, and a true friend to the homeowner.

Deb F.

This was our first time using Boulanger's and we are very pleased with the prompt, efficient and honest service. Our call was answered right away and they sent someone out the next day (less than 24 hours...) to replace our water heater. The technician was on time, courteous, and kept working until the job was done. The job was priced fairly. They did not try to make us sign up for protection plans, cleanings, or anything else that many other companies now push. We will definitely use Boulanger's again, and we highly recommend them!

Peoplespawn P.

I called Boulangers Plumbing because another Company (who I have dealt with before) said they were good, and I needed 2 clean-outs installed in my business (and the other Company did not do this type of work). they told me over the phone it was going to cost $300.00 for the first 2 hours, and if it was not done within the 2 hours then I would have to pay more. So I agreed and they came the next day to my store, Looked around for approximately 8 to 10 min, and told me they were going to have to go get parts (which I thought was a bit strange as I already told them what job needed to be done and I expected they would have already had the parts) but okay, So before they left I said How long do you think the whole job will take? (and one of the men replied to me about 4 hours) but depends, and I said to the man, and the cost is going to be $300.00 for 2 hours, so it is going to cost around $600.00 if it goes 4 hours, and the man said No!, and then he said this job is going to cost between $1300.00 to $1600.00, So I asked him if it is $300.00 for the 2 hours as he told me over the phone and he estimates the job to be about 4 hours then how is he getting $1300.00 to $1600.00 for this job???, and he said well you are going to have to pay for the parts. So I asked how much do the parts cost?, and at that point he looked down at the floor and would not make eye contact with me and looked nervous and then said I do not know I do not make the prices my boss does!!! and that I would have to talk to his boss about this, So I asked him to Please get his boss on the phone because the prices he was now giving to me were not the same prices I was told from the start of this over the phone! So he called his boss and was talking to him himself for a few min, and put me on the phone and i explained to the boss the situation (just as described above) and the boss then told me it is $142.50 (or something near that ) per hour per man and he sent 2 men, and I then told the boss that that was not the price I was quoted over the phone (the $300.00 for the 2 hours and I was expecting 1 man) and the man in my store then told me he was the pone I talked to over the phone, as I was speaking to his boss. I then told the boss that if he was not going to honor the deal we had for the $300.00 for the 2 hours then I was not going to do this job with his Company, and he said that is fine but you owe me $300.00 right now for coming down to my store, and I then told him I owe him absolutely nothing and that is exactly what he is going to get, and that I am not going to be paying him $300.00 at all. and he replied Really?and I replied back to him yes Really, and handed his worker his phone back which was used to call the boss. So about a month later I received a bill in the mail for $285.00, and I ignored it as I already told him I was not going to be paying this bill, and about a month after that I received another bill saying second notice for the $285.00, So I have written this review so others will not have something like this happen to them with this disreputable company, and I plan to call the better Business bureau tomorrow too and report this to them, I have perfect credit and I do not know if this could hurt my credit but I am just not going to be abused like this by this company and I am not going to pay them $300.00 for trying to cheat me and fail, I had this job done by another licensed plumber and the entire job cost me with parts $400.00 (and the plummer who did this job was alone only one man) and He was 68 years old, and did the job all by him self (and I have the receipts if any one would like to see them) and Boulanger's was trying to cheat me and take advantage of me, because I had a major flood in my store and was desperate, and they gave me a fair price over the phone then tried to switch it on me later on in person. and then wanted me to pay them $300.00 for the 10 min they were at my store (and they only looked around for about 3-5 min and the other 5 min they were just arguing with me about the prices, My advise to you is stay away from this company- the BOULANGERS- they are sneaky and not trust worthy!!!!
(Peoples Pawn & Jewelry co 413-426-7900, thanks for reading Bill)