Botto Brothers Plumbing & Heating

Kim L.

We have been using and recommending Botto Brothers for over 15 years.
From a total heating system replacement to the small job of fixing a pilot starter the plumbers and staff have always been caring and professional.
Roger , Chris and the gang are always there for us.

Nancy N.

Have been using Botto for over 25 years for my past and current residences, Plainview and Amityville. Servicemen Tommy and Jay have always been excellent and reliable. Roger was so helpful in making the appropriate selections I needed, and staff Maria and Jennifer always accommodating. Thanks Roger for always being dependable and delivering excellent quality service.
Nancy N.

renee o.

We were very pleased with Roger and his team. Our project was more involved than a typical demo and reno. Roger was knowledgable and available. We had total confidence in his ability to see this through. His tradespeople were excellent as well. We started when promised and finished in a timely manner and on budget. We love the finished bathroom. We would highly recommend Botto Brothers

Frank D.

Hired Botto Plumbing on a referral from a friend of mine Mike Botto from Botto Bros. (cousins but separate business) to fix a Thermosol steam unit in my house. All was well, the unit was removed and I paid for the refub and the removal. When the technician was leaving I asked what the cost would be to reinstall it and was told $150 and he would be there no longer than a half hour. I wasn't home when the man came to reinstall it, and when I asked my wife how much he charged I come to find out he charged over $450 to reinstall it, which is more then it cost to take it out by approx $150. So I called the company to inquire and was promised a call back which I never received, so I call them again, reexplained my position and I was told Roger (I guess that is the owner) said he wasn't going to adjust the bill. This reeks...unethical. I'll be cancelling the credit card payment through the bank and I'll issue them a check for the $150. (I wasnt even asking for an adjustment to the $150) since we cant resolve amicably...Awful... and I'm sure there will be another review following this, by a made up person stating how wonderful they are...over and out.

Akaj A.

I was a very long time customer when my gas water heater went Roger wanted to charge 4900.00 to replace it the hole system 11 years ago only cost 9800.00. when i called to question the price he was very rude and nasty that he had to pay his insurance coming due and the high price of gas like I dont have those bills either. got a price from another plumbing company in business for over 30 years for 2000.00 less with a 1 year warranty on the complete installation and 10 years on the tank. No loyalty at all to long time customers. very poor business ethics.

Rich O.

Roger, his son and the rest of his guys are great. In the past they've done a whole house water filter for me and fixed a leaking faucet. On Sunday my toilet leaked through my ceiling below and they had 2 plumbers here Monday morning to get it fixed within an hour. It was raining out so they wore boot covers and cleaned up after themselves. Great communication and service

John L.

Botto handled an oil to gas conversion for a 4 zone setup. They were awesome, very high quality workmanship.

Bob F.

STAY AWAY!!!!! I wish I could give this company a full star unfortunately couldn't give less than one ! . First the company charges over $350/hour to come diagnose the problem ( actually $185 first half hour then reduced to $145 for each additional1/2 hour , plus travel time ) The technician was knowledgeable but very cagey. When I would ask a specific question about cost of a replaced unit as he was working on the 2nd 1/2 hour there would be no answer until the very end (1 hour &1/2 and still not fixed ) when he calls the owner and here's when the ""up sell happens"" . We can put in a replaced unit ( of course a better unit) all in for $3850 all in BUT only if you sign on the dotted line and my boss / owner who is one the phone can possibly fit you in for next week.
I ask what type of unit and make and model number I only get the name of the unit ( it's far more superior than the one you have and more reliable the tech says). If you take this offer today we won't charge you for the service call and part we put into your unit that doesn't work. The total for the service call was $608. ( imagine that $465 for the tech time ( 1 hr & 1/2 ) and $95 for the part that didn't fix the problem but was left in the unit ( and charged for ) and the rest is tax and get this $10 for a BILL CHARGE. For providing me a written bill I have to pay $10. Unbelievable ! Never heard of a bill charge. I guess they need to charge for a more honest answer or one that can bounce back to them.

I told the tech that I would think about it and call on Monday. I didn't wait I called after he left and left a message for the owner roger botto and still await for a return call. I find it unconscionable that I couldn't get the numbers up front when I asked about a new unit. When paying the bill the tech was indignant that my wife would ask about a part that was installed and a unit that needs replacing and the part did not fix the problem or was not working. I was never advised that all parts even the ones that don't fix the problem would be charged. Highway robbery and thievery if you ask me.

It's all about running up the clock on the high service fees and leaving a customer with no hot water and up trying to up sell him to a another unit. A typical ""hurt and rescue "" tactic and playing the game of numbers. I left like I was at a carnival and the barker was hawking me into the tent

Take my advise I have dealt with professional contractors in my businesses for over 35 years and unfortunately this company leaves a lot to be desired. Knowledgeable but extremely deceptive !

Two words ""STAY AWAY"" ! Don't waste your time or money with this Botto Brothers Plumbing & Heating. They leave you with a broken unit and parts that don't fix the problem or needed to be replaced and the best part leave you in the cold.

Bad experience and I feel deceptive business practices !

J S.

Came exactly on time and as promised -- fixed the issue with my plumbing that was quite complex and that other plumbers could NOT fix..
5 stars for that! they are a little expensive - but this is New York and nothing is cheap when it comes to call outs so I was expecting that to be honest...

Highly recommended ...

Judy K.

STAY AWAY FROM THEM
Very unprofessional, says they are fixing something and doesn't. Charges for their time and when u need them to come back charges you again and still doesn't fix the problem
Promise to order a part, that is never ordered and therefore never fixed