Boston Standard Company

K B.

Boston Standard charged almost $300 more for a $554 service they quoted because we didn't schedule the service that day. On the invoice it states a ""reasonable amount of time"" which is defined solely by them. Within 30 days-- after getting approval from a condo board does not count as a ""reasonable amount of time"" to Boston Standard. And, the boiler shut down after service a week later and it was decided by their own technicians that the job was improperly done.
Also, we paid hundreds of dollars for an annual service plan, so that we get priority service. But when they can't ""get to you"" within normal work hours, it's billed as an after hours call --
$299 for a service call.

Ali A.

Terrible experience - canceling on us, changing the time only to show up a month after booking an appointment to say they don't know how to fix the heater and to help us out they'll only change us $99 for having to look at it. Looking for a company that can actually do what they say they do.

Danielle - A Pseudonym B.

My condo HVAC was starting to suck at life, so I tried to have a few companies come in to help me diagnose the issue. I knew my HVAC was at end of life anyways, so I also said I'd consider any estimates for a replacement.

I had a few dud calls before this company came out. I had the company who installed my LAST HVAC at my other condo come out, but they never sent me an estimate, and I asked two times!

I had another place scheduled to give me an estimate, a referral from a good friend who also had a replacement, and they DID NOT SHOW UP and blew me off when I tried to reschedule. What is happening here?

The Project Manager at Boston Standard came out a few days after I called them up. He gave a thorough analysis of my options and said he could get me an estimate. I had an estimate in-hand the same day, with a few different pricing options.

I was excited to have them offer to come out to replace my system the very next week! I thought for sure it would be busier with today's mess of a work climate, and all of my other issues trying to get contractors here to look at all my broken stuff in my house.

The project took about a day and a half and the team was awesome. They were able to troubleshoot a few situations unique to my install and figure everything out beautifully.

They were on time and did everything so well. In terms of pricing, I only got an estimate from this outfit as the other two outfits FLAKED OUT ON ME. I guess they don't want more work? So I can't compare on pricing, but I RARELY shop on PRICE. I shop on ""who has their act together?"" I do believe that you generally ""get what you pay for"" so shopping on price isn't my style.

I am relieved and happy that Boston Standard did such a good job with my install, I have HVAC-anxiety, especially after all the challenges of getting reliable people to actually follow-through on what they SAY they will do. It wasn't an issue at all with this company.

Sean M.

Avoid their Home Protection Plan. They do NOT honor their Contract. Boston Standard promises ""50% off All Service Charges"" - this is clearly stated in their Home Protection Plan Authorization contract. As a valued customer for over 8 years - I entered into this Plan in Feb-2021. Just had a new hot water heater installed - got billed Full service. Calls to the office, conversations with Customer Service = useless. They have no problem collecting the monthly Fee for the Plan - but do NOT honor Services included in the Plan. Disappointing.

Stuart M.

One of the worst experiences ever from a contractor for pricing. They completely lack transparency in showing what you are paying for.... They gave me a $50k line item quote for new HVAC but would not break it down any further. Would never recommend BS for a large project based on this.

I paid $1250 for their initial estimate and I might as well have lit that money on fire. They failed at multiple attempts to right the situation. Such a disappointment.

Phill M.

Top spec. Service with top tiered prices. $550 to replace an AC Capacitor. $800 to replace a circuit board on a blower fan unit.

Betsy M.

We have had these good folks out 3 times, and they have been terrific each time. I signed up for their prepay discount program, which cuts the cost of each visit - so glad they offer this. They have repaired outdoor faucets, indoor sinks and faucets, and my heating/ac ductless splitter system. I was very pleased with every task they completed for me.

Very professional, very pleasant, and careful about masks and cleanup as well. Excellent work and quick response. Each job they did has been done correctly and stayed fixed ! I have wandered from plumber to plumber for 25 years, but now I have a plumber I will stay with. These guys are great!

Brad C.

I bought a condo three weeks ago and the A/C unit upon moving in was not sufficiently cooling the space. I got a referral for this company and their business seemed promising. However, I found out you will get price gouged if they sense you are looking to get your problem resolved sooner rather than later. The price they charged to add two pounds of refrigerant to my condenser was outrageous. This set me back $900.

In addition, the technician said that he would forward a quote for the cost to find the source of the leak to my email address. The price he quoted me in person was +$2k which seemed excessive. It's been about a week and I haven't received any quote or even a receipt for the $900 I paid.

Kyle P.

Boston Standard was more expensive than other options, but they said they'd move quickly starting the Monday after we signed and ending that week. We naively trusted them.

What should've taken 4 days turned into 3 weeks. Along the way the communication was terrible - they were constantly either pushing out the work, showing up later than they said, showing up when they weren't scheduled, or not showing up at all. And then they tried to blame delays on us rather than take accountability.

All of this was extremely challenging when we were simultaneously working at home, trying to participate in Zoom calls, and keep pets out of the way of work.

Beware of delays, broken promises, terrible communication, and paying more than other providers.

On the positive side, the crew that performed the work was friendly and professional when they were on site. But even they were blindsided when folks like the electricians didn't show up, which meant they couldn't finish their work either.

Alex S.

Beware. Not the kind of helpful, trusted advisor you want. Skeezy and trying to push extra costs, not focused on solving your problem.