Boston Drain Company

Barbara S.

Rich, from Boston Drsin, was great! We've had repeated problems and he set out to fix them, once and for all. I was impressed! Quick, effective, and pleasant. Everything you'd want in an emergency.

Joseph D.

Called them out based on a recommendation to clear blockage in a sewer line. I was expecting them to come out to both clear it and to video to ensure nothing was remaining (i.e. additional roots). Guy showed up late, flushed my toilet until water was backing up and didn't remove the water...I rushed to get towels so it wouldn't get to my wood flooring in the hallway. He had nothing to protect my walls and flooring from the spinner part splattering sewer water all over my house. And he wasn't going to put anything down under his equipment to prevent it from scraping up my flooring! After he was all done, I asked him about the camera work and he said that's a different guy (later I found out it could have been one trip for both, I guess they just wanted to charge me extra).


So I end up taking another day out of work for the camera guy...i get a call he's running late, then another call that he can't make it, but he'll be there Saturday morning. Naturally I get a call on a gorgeous Saturday morning saying ""he can't make it but will be there by 8AM on Sunday."" Sunday at 9AM (yep, an hour late) he shows up and says he has to go on my roof to get in to the piping because the previous guy tightened up the hose connecting to the toilet so much that he was afraid he'd break something. After hearing from the first guy that camera work is only a couple hundred bucks, this guy tells me because it was a Sunday and he had to go on the roof it was MUCH higher than that.

These guys are the WORST.

Kristen H.

If I could I would give zero stars. The work crew was very rude. Leaving the gate to my yard open despite being asked to keep it shut. They then proceeded to swear loudly outside the window where my son was sleeping. I asked them to keep it down. About an hour later the swearing started up again ""we don't have the to keep the f***ing gate shut, we don't have to keep our f***ing voices down."" I went out to ask them again to stop swearing. ""Dave"" told me he had a permit so it didn't mater what I said. I told him if the swearing continued I would call the police and he said ""go ahead"". I did call the office to complain and they seemed more interested in getting me off the phone than actually dealing with the problem.

Charmaine M.

Boston Drain saved our Thanksgiving! We had a horrible back up that necessitated MAJOR plumbing work. These guys arrived within hours of my call the day before Thanksgiving. And throughout each day of the week long job, I had full plumbing use each night. They made a horrible homeowner event as easy as could possibly be.

Evie U.

So glad I called Boston Drain after Rapid Flow screwed up a job at my rental property. I was in a jam and I called the dispatch at Boston Drain. She sent the technician over within an hour. We had a clog in the sewer pipe, and Chris got to the problem within minutes. So lucky I found them!!!

Kathy P.

From the first phone call & up until saying goodbye upon completion of our main sewer line Chris, Tevin & crew have been a pleasure to work with. Everyone has been knowledgeable, friendly, worked on the weekend and able to meet my needs above and beyond expectations!! If you are looking for a company that treats you as family/friend and not just another number or dollar sign!! I highly recommend Boston Drain!
Kathy

Sam M.

BEWARE! They take advantage of a situation. They gave me two quotes one was for a shorter distance and the other for full distance of basement. They didn't go the full shorter distance and the plumber said he spilt the difference. Beware.

Robert M.

Rude, unprofessional and hostile! Had a sewer emergency with waste water backing up into the basement and called them out. Dumb and Dumber arrived and after crawling around in the basement for a few hours concluded that there was a blocked sewer line (duh) and said they would have to come back on another day to camera the line. When I asked why this wasn't done at their initial inspection they referred me to the 'boss' who went ballistic on me and said he didn't want to do the work at all! Wow, these guys need more competition. Not NYC material...nooo. Stay away at all costs.

BD A.

The most horrible service experience ever! Mike from Boston Drain has serious problems and I would never want him in my home. He screamed at me on the phone for no reason and started swearing at me, then hung up. He has issues. If you're looking for the worst service and you want to deal with a potential psycho then dial Boston Drain.

Eric R.

Excellent service with a knowledgeable technician and I would highly recommend to anyone!