BOSS Services

Justin H.

Horrible service and bad quality my dishwasher was supposed to be installed but they kept trying to scam me into more fees o found a better company called E- Trade they did a grate job and I would call Konstantin they are from Chicago but don't mind the drive and good service do not buy anything from Boss Services

Steve H.

Excessive installation charges for a dishwasher at my mother's home thankfully I arrived there before tech got started so I could put a stop to it.

Michael C.

My water heater burst. They were professional and courteous when they came for the estimate.

However, they were $1200.00 more expensive than Lowes. Additionally they tried to put me on a ""Freedom Plan"" where I paid $48 a month for the water heater over a period of 10 years. This increased the total cost of the project they quoted from $3100.00 to $5700.00.

Included in their estimate was a $600.00 water heater that normally carries a 6 year warranty. However thier ""Freedom Plan"" extended the warranty to 10 years.

The only advantage: They would do it same day.

Got the water heater purchased and installed for $1800.00 with next day installation.

In short, I felt extorted by my emergency situation. Ironic.

Jim M.

Their technicians are courteous and professional. They always have timely availability in emergencies. THEY ARE EXCESSIVELY EXPENSIVE! I've used them twice within the last 10 months. Last year our basement solid waste sump pump went out. Last week I asked them to install a new utility tub faucet I purchased to replace the original one, Replace a shower valve/cartridge in our shower that had poor flow and was leaking,Boss had to purchase a new Delta Shower valve, cartridge and shower head. Boss won't tell me what they paid for the shower replacement despite two specific requests but based on the internet it cost around $200. Their bill for the two installation last week was $1,770! I approved the price/repairs each time primarily due to the fact that the water was shut off in the house and the prior valve was stripped when it was disassembled. My options were to have them replace or gop without water in the house until I could have someone else source the parts and install. Just like the pump replacement last fall their strategy seems to be to disassemble the old part and leave you the option of finding someone else to complete the process or go without.
I fully expected to pay about $600 for the most recent installations but was shocked AT THE $1,770 price tag. When I asked to talk to the owner I was told he rarely comes in and that I could talk to his Director. When I asked the director to help me feel better about the cost I was told that plumbers are expensive these days. I was also told that they don't charge for time and materials like everyone else. Instead they charge some type of average charge for the specific type of project at hand. That means to me no matter how simple the installation I'm paying a premium for more complicated work or for a variation in the quality of their people. I have not been disappointed by their people. The director did refund me a special discount of 10% to help me better. While I appreciate the discount I still feel fotally ripped-off and stupid for using this company. I've always wondered why their trucks and their signage shows what looks like a mafioso type on them and they go by the name of""Boss."" After using them twice now...I get it! I won't use them again and suggest you find a more reasonable and fair company for your home needs. Jim Morphey, St. Joseph, MI. 5/11/23

Amy O.

Tyler diagnosed and fixed our major plumbing issue all in one visit. He was friendly, informative, and made sure we understood everything. He was even super understanding of our dog being nervous with him due to her anxiety issues. We have hired him to do multiple other plumbing repairs since he did such an amazing job!

Spero G.

Would give them 10 Stars. Service tech was friendly and knew exactly what he was doing and how to explain things to me. BOSS has done other equipment service and was responsible for the installation of a whole home generator. BOSS is the one.

Hattie S.

I called Boss Services Wednesday afternoon and I had an appointment set for a technician to come out first thing Thursday morning. Matt called at 7:45 Thursday morning to say he was on the way. Once he was here, he looked over the issue with the leak coming from my bathtub. After determining a new bathtub would be needed, he set up a consultation with Spencer to come out that same afternoon. Both guys were very knowledgeable and respectful while in my home.

Steve S.

Called them to do some work. Guy comes out to estimate project. Never heard from him again even after I followed up twice. Very unprofessional.

Bennett G.

I believe you should give home service companies Grace and give them a chance to make things right. It's a lot to handle when you service hundreds of customers each year, like I'm sure Boss does. However, home service companies also need to be held accountable with reviews when they cut corners and cease acting with integrity. Mistakes happen and 100% will happen with any services company. I have no issue with mistakes as long as they are fixed and the team owns up to the mistake, learns from it and makes it right with the customer.

With Boss, there was a lack of ownership at almost every corner. On the phone, they blamed the issues on a salesperson that unexpectedly quit their company. He admittedly put them in a bad spot by not recording work performed in their internal software/CRM, but it doesn't change that he sold the work to us and we paid for it in advance.

Boiler Work: Ongoing problems from May-December 2020. Inaccurate records of work needing performed despite paying for service in advance. Boiler still not working correctly despite a total of 6 visits from Boss, one of which was a no call, no show. On the first appointment, they had called and asked to reschedule which was no issue. On the day of the reschedule, no call no show. No apology or message from the Customer Service/Office team. After bringing it to the Sales rep's attention, he got someone out there. However, after the work was complete, they had only done a 1/3 of the work the Salesperson had agreed to and left a mess in the basement. When we called them back out, the Salesperson said he would do the work personally. After that visit, we still had issues and then learned the Sales rep had quit. They said they had no record of the work and that the they wanted to charge extra. On one showing for a potential buyer when selling the house, the Boiler sounded like it was going to explode (text an audio recording to their office) despite Boss having previously worked on it and telling us it was operational. We had to argue with the Customer Service person who was pointing the finger at the salesperson who quit and expecting us to deal with and pay retail for the repair. We eventually agreed to pay parts with Sarge. We were again assured the issue was resolved, only to then have another pressure issue. One pipe from the living room had sprayed black water build up on the ceiling and they left it! A buyer had walked through the house and said they were interested but the ceiling appeared to have Black Mold on it because the showing happened after the tech had worked on it and left the mess. When we called, they wanted to charge for another service call and made no offer to make it up to us on the fact their technician left spray on the ceiling. They said they had fixed the issue, but then we found out the master bedroom has no heat. They came back out and sent us another service charge at retail price as if it was not tied to their poor workmanship. In the end, rather than fixing their work, they told us they no longer wanted to service us as customers or our boiler. They didn't like being held accountable for poor work and wanted to paint the picture that it was us as customers that were the issue.

Water Heater: We paid for a new tankless water heater, which is a big expense. On the day of the service, the team was rushed because they arrived in the afternoon but got it finished and it was working for a month. Then, when we had our first showing of the house with a potential buyer, the water heater was leaking Gas and NIPSCO shut off our gas until remedied. Boss tried to charge an emergency service charge until they realized it was their fault. They said they fixed it and Gas was back on. Then, we had another Gas leak again with potential buyers for the house. Again initially hit with defensiveness and another service charge until they realized it was leaking from their work again.

Collin P.

No call, no show!!! Waited 3 hours at home, they never showed up or called to cancel or reschedule.