BOSS Services

Lila M.

I have used Boss Services for plumbing, electrical and today a furnace wellness check! Great company!
Friendly, courteous, professional, thorough and knowledgeable.
I am very happy with the service I received from the office staff to the technicians.

Aaron B.

I didn't appreciate having two people in my house. I received a text showing me the tech who was coming for the service call. But there ended up two people arriving. One was the tech, the other a salesperson. I asked for service NOT a sales pitch. I would not recommend Boss Services.

Casper K.

Easy and quick check up for HVAC system scheduled, punctual and friendly, knowledgeable. Unfortunately, sloppy on the details.
1) left the system switched off, while it was on when they started,
2) re-inserted the furnace filter the wrong way around,
3) left the humidifier in winter mode, while it was in summer mode.

Justin H.

Horrible service and bad quality my dishwasher was supposed to be installed but they kept trying to scam me into more fees o found a better company called E- Trade they did a grate job and I would call Konstantin they are from Chicago but don't mind the drive and good service do not buy anything from Boss Services

Steve H.

Excessive installation charges for a dishwasher at my mother's home thankfully I arrived there before tech got started so I could put a stop to it.

Michael C.

My water heater burst. They were professional and courteous when they came for the estimate.

However, they were $1200.00 more expensive than Lowes. Additionally they tried to put me on a ""Freedom Plan"" where I paid $48 a month for the water heater over a period of 10 years. This increased the total cost of the project they quoted from $3100.00 to $5700.00.

Included in their estimate was a $600.00 water heater that normally carries a 6 year warranty. However thier ""Freedom Plan"" extended the warranty to 10 years.

The only advantage: They would do it same day.

Got the water heater purchased and installed for $1800.00 with next day installation.

In short, I felt extorted by my emergency situation. Ironic.

Jim M.

Their technicians are courteous and professional. They always have timely availability in emergencies. THEY ARE EXCESSIVELY EXPENSIVE! I've used them twice within the last 10 months. Last year our basement solid waste sump pump went out. Last week I asked them to install a new utility tub faucet I purchased to replace the original one, Replace a shower valve/cartridge in our shower that had poor flow and was leaking,Boss had to purchase a new Delta Shower valve, cartridge and shower head. Boss won't tell me what they paid for the shower replacement despite two specific requests but based on the internet it cost around $200. Their bill for the two installation last week was $1,770! I approved the price/repairs each time primarily due to the fact that the water was shut off in the house and the prior valve was stripped when it was disassembled. My options were to have them replace or gop without water in the house until I could have someone else source the parts and install. Just like the pump replacement last fall their strategy seems to be to disassemble the old part and leave you the option of finding someone else to complete the process or go without.
I fully expected to pay about $600 for the most recent installations but was shocked AT THE $1,770 price tag. When I asked to talk to the owner I was told he rarely comes in and that I could talk to his Director. When I asked the director to help me feel better about the cost I was told that plumbers are expensive these days. I was also told that they don't charge for time and materials like everyone else. Instead they charge some type of average charge for the specific type of project at hand. That means to me no matter how simple the installation I'm paying a premium for more complicated work or for a variation in the quality of their people. I have not been disappointed by their people. The director did refund me a special discount of 10% to help me better. While I appreciate the discount I still feel fotally ripped-off and stupid for using this company. I've always wondered why their trucks and their signage shows what looks like a mafioso type on them and they go by the name of""Boss."" After using them twice now...I get it! I won't use them again and suggest you find a more reasonable and fair company for your home needs. Jim Morphey, St. Joseph, MI. 5/11/23

Amy O.

Tyler diagnosed and fixed our major plumbing issue all in one visit. He was friendly, informative, and made sure we understood everything. He was even super understanding of our dog being nervous with him due to her anxiety issues. We have hired him to do multiple other plumbing repairs since he did such an amazing job!

Spero G.

Would give them 10 Stars. Service tech was friendly and knew exactly what he was doing and how to explain things to me. BOSS has done other equipment service and was responsible for the installation of a whole home generator. BOSS is the one.

Hattie S.

I called Boss Services Wednesday afternoon and I had an appointment set for a technician to come out first thing Thursday morning. Matt called at 7:45 Thursday morning to say he was on the way. Once he was here, he looked over the issue with the leak coming from my bathtub. After determining a new bathtub would be needed, he set up a consultation with Spencer to come out that same afternoon. Both guys were very knowledgeable and respectful while in my home.