Booze Plumbing

Susan B.

Do not use. What you order they will switch out to another Model and try to cover this up.I caught them in the act. Since son has taken over the business has gone down hill.

Heather S.

Booze plumbing is a great small family owned plumbing in Vienna VA. They remember your property and your name. The prices are also very reasonable and they do only what you NEEDS to be done.

L. B.

We had an 18-year-old dishwasher die on us, so we purchased a new dishwasher from one of the big box stores and had also expected them to install the new one and haul away the old one. Upon the arrival of the big box installer, they said they couldn't install it because our piping was old and we needed a plumber to install a new water shut off before the dishwasher could be installed.

Instead of having the big box install the dishwasher, I called Booze Plumbing. On the day of install by Booze, I didn't think there'd be any other issues. Apparently, I was wrong. We had more issues than expected and it wasn't to be an easy appliance install. Our tile floors were higher than the floor underneath the dishwasher which reduced the opening for sliding the dishwasher in. We didn't have a separate outlet for the power to the dishwasher - apparently, that's new code since our last dishwasher install -- so electricity had to be directly wired to the new unit. All in all, it just seemed like one headache after another and I was a bundle of nervous energy because I was afraid that they were going to say they wouldn't install it.

Long story short, our Booze sent out a second plumber to help, and together they were able to do everything they were supposed to do, and I now have a fully installed dishwasher. Lots of people complain about the cost of plumbers, but what most people don't realize is that this is not an easy profession. Their plumbers are extremely competent and they did above and beyond the scope of the job. It was worth every penny.

Tom N.

We have used Booze Plumbing (BP) over the years for various projects. We went to the store/showroom and were quoted $110 for a Mustee 17F laundry sink, or $450 installed (when homeowner supplies the faucet). I wrote these numbers down on a BP business card while at the counter in the store. An on-line search showed a price range of $80 - $120 for this sink, consistent with the quoted price. A few days later I called and set up the installation and confirmed the installed price of the sink: $450. I provided the faucet. Sink trap and supply lines were available from the existing sink. The plumber arrived on-time, was courteous, and installed the sink and faucet with no problems. He called the ""boss"" back at BP before writing out the ticket, and we were charged $580. I contested the charges and explained that we had confirmed the quoted price both in the store and by telephone. He then said that the sink itself cost $450 (see quote and online price range above). After more discussion he reduced the charges to $450, which we appreciated. However I was disappointed at the price inflation at the conclusion of the job. Don't know that we'll use them again.

Richard S.

I've used Booze several times. As others point out, they are competent and fairly expensive. I've been happy with the work that they have completed and have felt that I paid top dollar for it. On the most important points - do they show up and do good work, I'd give them five stars. Re charging for what they do, I think they can sometimes overdo it. For example, in repairing an outdoor sillcock, they charged $155 to look at it and tell me they probably couldn't get a repair kit (I later found that brand was carried by the local hardware) and that replacing it could run $1,000. In the end, the old one was frozen and couldn't be repaired. Removing and replacing it required opening the wall. They did this and and did the work properly. The plumber got here about 11 a.m. and left at 12:30. For an hour and a half of work and a $30 dollar sillcock, I paid $775. With the initial $155 call, my total bill was $830. In fairness, they warned me ahead of time that the replacement might run $1,000, but $830 for an hour and a half of work does seem a little over the top. I had assumed that at $1,000, the replacement would include closing the wall that they had opened, but they informed me that they did not do that. So I've got further costs to deal with.

Jim C.

While the service was satisfactory the price for the service was too expensive. Best to get a quote upfront and then compare.

R F.

Our water heater died over the weekend, and after a plumbing company we'd been dealing with previously gave me the run-around, and finally told me they could come out and replace it a WEEK later (7 more days of ice-cold showers?), I called Booze, based on a neighbor recommendation. The gentleman on the phone gave me a price based on the details I provided (a price that was slightly lower than the other company's), and said they could come out the following day. Hallelujah! I was given a window of 10-2:00. At around 10:30, I got a call that they were on their way. JR and Victor showed up, and proved to be professional, polite, efficient and neat. (They wore those little booties.) JR has been doing this forever, it seems, and he explained everything he was going to do, and inquired about the status of kids and pets in the house (taking care that they wouldn't get scalded or escape through the front door, respectively!). Within 2 hours, they had the new heater up and running, explained all the features, left the area clean, and turned out all the lights behind them. (So considerate, start to finish!) And the price I was charged was the exact price I was quoted on the phone, sight unseen. I don't often write reviews, but I definitely wanted to recognize the outstanding service I received today!

Gregory B.

My bathroom sink was slowly draining with a leak. I called Booze Plumbing and they came out the next morning. I cleaned out under the sink and disconnected the piping. The plumber snaked the drain and connected the sink drain. This took exactly one hour $450.00 labor only. I was shocked! Three weeks later my home warranty requested itemized bill and plumbers license number. I went to Booze plumbing in person and they refused to give me this information needed. I will never use their services again. Greg

Joel F.

Fine delivery, very expensive. Had a small pinhole leak. Technician came out and fixed in under 15 minutes. Final bill $250. Called and asked for a break out of real bill. Was simply told ""sorry - it is what it is..."". They did offer me $50 off on my NEXT project with them but wouldn't just refund me the $50 like i asked. I wouldn't go back. Again, service was fine just be prepared for expensive bill.

William H.

50 yrs. ago Booze Plumbing installed all the plumbing in our new home. Through the years we have used them when necessary. My husband is now nearing 90 and it is hard for him to get down under and do things. We needed a new faucet installed in our kitchen sink, so we called them. Two men came out. One took the old one out and put the new one in, while the other stood watching. It took about 1/2 hr. When ready to pay, he was told it was $580.!!! My husband was speechless--he said, ""No discount for Senior Citizens, or that I am a WWII Vet? He was told no.

I called the home office and asked to speak to the Mgr. The person said he could take care of my call. I told him all, and I asked why there was no separate itemization for how much the labor was compared to the faucet cost, and he WOULD NOT BREAK IT DOWN FOR ME.

We don't have the box it came in, or the manufacturer or warranty, and he offered no other explanation for the cost or discounts.

We could have purchased a lovely faucet at Home Depot or Lowe's and had a friend install it if we had any idea of an amount like that.

Some new people must have taken over this very old, good establishment and we will be sure that we and none of our friends ever call them in the future.

Is this the way our vets and Sr. citizens are to be treated????

Mrs. Wm. Hilbrink