Bonfe's Plumbing Heating & Air Service

Paul M.

Their quality and workmanship is great and they are timely as well, but you pay above premium price for that. Replacing a toilet valve cost us over $500 and took about 20 minutes.

Joni O.

Bonfe's work and techs were great for the many years we used them. We were Peace of Mind members for a long time. Then they rescheduled our HVAC appointment a few years ago because the tech was sick. They forgot to tell him he was supposedly sick and, when he eventually came, he told us he had been pulled for another job. You didn't have to lie Bonfe, we likely would have understood.
Last week we received several reminders of our annual boiler maintenance appointment the day before and day of, until they called and cancelled late afternoon the day of because they were running behind. Next day? Nope! Next available was in a month. Hey, you cancelled - we didn't! What exactly are the perks of being Bonfe members? Doesn't seem there are any.
My husband asked for a call from a manager, but that hasn't happened.
So, bye bye Bonfe. We've moved on (if you even care). Sad.

Jeff G.

So expensive! And don't care that they are. Over $800 to replace a bathroom faucet. Got it done for 1/2 the cost plus additional work. Never ever considered this company again.

Doug D.

Had a transformer put in for a video doorbell.
You can buy a transformer for about $25.00 give or take.
So after he installed it, the bill was $581.00 for a 1hr job.
Don't understand 2 guys that came to do this job.
But, I think that price was way out of line.
Will never call this place back to do any work for me.

Gerry S.

Contacted for a water main leak. After 2 canceled arrival s over 3 days they called and said they do not have excavations equipment.

Sean M.

Our technician arrived quickly. He explained everything he was doing and finished the job quickly. The price was exactly what I was quoted over the phone. They would be my first call for any other plumbing issues I may have down the road.

Justin L.

They quoted me $22,000 to replace a central AC unit- I called another guy who tightened up some connections and added freon- $750.

Nathan K.

Had a technician out for a home air conditioner that was not cooling properly. He told me the system likely had a leak and gave me the option to recharge the refrigerant (~$600) or replace the system ($3000-$5000). I elected to attempt to recharge the refrigerant. After draining and refilling the freon, the tech told me the unit was not even turning on now. (Odd because it turned on before). He told me I would need a new system and could have someone come give me a quote right away. They gave 3 options for a new system, starting at $3500 which included a $2000 credit (Bonfe home warranty) and a 15% discount. The quote was for a 13 seer 2 ton Goodman air conditioner. That's nearly 4 times the cost of the individual unit. While going through the options with me, the tech made a remark that Bonfe would make the most profit off of one of the options.
When I mentioned that the price seemed extremely high and that I wanted to first shop around, the technician went off about how Bonfe spends $60,000 a year on new uniforms and is open 7 days a week. They asked for half or full payment up front (before installation would begin).
After they left, I was left without a functioning AC unit (which was at least turning on before they worked on it), so I inspected around the unit and found that the fuses were inserted upside down, which wasn't allowing the unit to get electricity. I corrected this, and the unit started functioning again, like it was before.
This was very disappointing to see that they were dishonest and were trying force a sale on me.

LAURA Y.

These people are crooks. I had their repair person to my house for a leaky tub faucet. The guy looked at it for two minutes and said it was unrepairable. I still had to pay the $89 for him to walk in the door, then the guy has the gall to pitch their gold (rip-off) plan to me. What a screw job these people operate under.