Bonfe Plumbing, Heating & Air Service

MaryBeth P.

Based on my experience, this company's pricing is not only not competitive but they are also unethical. I called to get an estimate of the cost of a garbage disposal for my kitchen sink and was told that they do not provide estimates over the phone. This is understandable because it seems it's up to each technician to determine the price for based on how much they think they can squeeze out of you. In my case, he charged me $1340.00. Finally after 3 weeks had gone by and multiple phone calls, I was able to get $294 of that $1340 back but I still paid over a thousand dollars to have a garbage disposal replaced which took him about 15 - 20 minutes. This company is able to continue price gouging people because they offer evening hours and people like me get excited about the prospect of not having to take off work for the appointment but get completely screwed in the process. I was foolish and paid a ridiculous amount of money to replace a garbage disposal. If they could charge me such a ridiculous amount, not return repeated phone calls to their Customer Care Manager and only refund a small portion of the total charge after multiple attempts on my part to get the money refunded, I don't think it's realistic for any one to expect to receive honest, fair and transparent pricing and service. RUN.... DO NOT WALK TO A COMPETITOR. Apparently, there are enough suckers out there like myself who keep this company making fistfuls of money for work that doesn't warrant the high price. DON'T do what I did! Go to the competition even if that means taking time off of work to meet a plumber at your house during normal business hours.

Ryan Z.

This is the first negative review I've ever written. I read reviews before I make purchases, and wanted to share my 2 Bonfe experiences to help bring awareness.

1 - furnace stopped working a few years back on one of the coldest days of the winter. Bonfe showed up first on my Google search, and took my call. That's where the positive experience ended. From the moment the technician walked in the door the objective was clear, sell me a new furnace, at top dollar. I called a smaller, local guy for a second opinion, who had my furnace fixed in an hour for less than $200. It's been running without issue ever since.

2 - water heater stopped working a couple of months ago. Understandably my wife didn't want to wait until I was able to take a crack at fixing it. She called Bonfe which brought back some memories, and I figured it'd be fair to give them another shot. Very similar story, it was all about selling new equipment, at a premium price. To add insult to injury, the technician was very condescending. The estimate to just to repair my water heater was more than me buying a brand new replacement at the local Home Depot or Lowes! I ended up fixing it myself for the cost of 2 new heating elements.

My wife was direct with them at the end of experience #2, which is why they attempted some follow-up, lip-service damage control. I tried to inject myself into that conversation, seeking a refund for their service visit. I decided that if they would've worked with me, I wasn't going to write any negative review. They never returned my call, and that's why I'm writing.

As I was sharing my frustration with a co-worker, she reported a similar experience.

I can tolerate a bad experience; we're all human, everyone deserves a mulligan every now and again, myself included. I feel like Bonfe was trying to take advantage of my situation both times.

Every bad review deserves a good review, so here goes - Bob Boldt is my goto for all things HVAC. He's been prompt, straight and reasonable EVERY time.

S M.

Absolutely horrible customer service and not professional. We had a tech come out to our home on a Friday to give us an estimate for a rather large project. He said the project wouldn't be a problem at all and he would send the estimate later that day or Monday morning at the latest. I have called Bonfe 9 times trying to get ahold of someone to give me the estimate (it's now Thursday evening). I got ahold of the manager who told me that the technician said they couldn't do the job because it was a complete ""gut job""... weird, he never said ANYTHING about that to us when he was out here, not were we contacted by Bonfe afterwards to relay this information. She then informed me that he'd be able to get an estimate submitted to me this evening (confusing because just a second ago they said they couldn't do it?). Either way, it's very apparent their staff doesn't communicate with each other and that they could care less about their customers. At this point, I wouldn't trust them to hold a bucket of sand. Needless to say, our business is going elsewhere and I suggest yours should too.

Luis Z.

Bad customer service. Technician skipped my appointment 3 weeks in a row finally I stopped calling to reschedule since I knew he wasn't gonna come anyhow. I get the txt messages that their coming and they never show up and dispatch is useless

JT E.

Never ever hire Bonfe. My tenant called Bonfe because of a minor leak under the sink, and their plumber came onsite and determined the disposal was broken and it needed to be replaced. All service seemed good until the following happened.

A 3/4HP Garbage disposal retails for between $200-$250, but Bonfe feels it's okay to charge $1250 to replace a garbage disposal. My tenant unknowingly approved this charge because they didn't know the cost of the disposal and Bonfe doesn't disclose the cost of parts versus labor on there invoice. So just doing some basic math a $250 (retail disposal) means there plumber charged $500/hr for labor for the 2 hours they were onsite.

Unless your house is literally flooding save yourself from getting your wallet cleaned in addition to your drains.

They also failed because they are not supposed to service rental properties if the owner isn't present, so strike two Bonfe.

Ted G.

I asked Bonfe to come to my house and fix some issues on my truth in housing report. Well, they missed there service window, and about an hour and a half after they called me, I wasnt able to get to the phone at that time, but I was home, just like they told me to be, but because I didn't answer, the just canceled my appointment. Problem is, I used vacation time to be available for this job. When I finally got the ""master plumber to my house, one of the jobs that needed fixing was a dryer vent. Not usually a master plumbers thing, but should be easy enough. I wish I could show you pictures of this hack job. It looks like the guy taped a dead cat to the wall, and guess what. The first time I fired up my dryer, this horrible makeshift apparatus fell apart like wet toilet paper. Not only is this the absolute worst $1042 I have ever spent, they aren't willing to come out and make this right. They tried to tell me I needed to take a different day off to meet a technician. These folks obviously dont get it. I even complained about the first time they stood me up and no one even called me. This has been the worst experience I have ever had, second to only LG appliances. Find a different plumber, handy person. This looks like a third grader out togather my dryer vent.

Melinda K.

Service guy was super great,however they wanted to charge us 476.00 for a part that you can get online for 9.99. We went out and got the part the next day and replaced it ourselves.

Gary S.

On my 3rd call today for a new product. It's leaking water all over my basement and I cannot get one person to call me back about it. They assured me when it was installed all I needed to do is call for service. It's not like it's a competitors product. I am beyond frustrated with their customer service.

Beware when purchasing from Bonfe.

Duane H.

I have used Bonfe in the past, been satisfied with there service and response time. I have recommended them to other family members.
Recently my water heater failed, i called for a quote to replace a 40 gallon standard water heater. I was quoted $3500.00 to replace. I have one in the truck he said, I told him I could buy the same 10 yr warranty for $450.00 at Menards, he said no way...... I told the guy to get his $89.00 dollar check for doing nothing from my wife and leave. Highway robbery, taking advantage of the situation, really disappointed with how they have become.
Duane Huberty
Roseville, mn

Danie. F.

We got a new furnace from Bonfe. The work was fine, and the price was reasonable (after we negotiated it down more than 30%). However, while they opened a Minneapolis permit to do the work, they never closed the permit or helped us call an inspector, so we had to do that ourselves (taking time off work to let the inspector in). They also sent someone by more than 6 months after installing the furnace to check the CO levels (for free-- apparently this is part of their required procedure but they forgot it the first time in our case, and someone found this in the old paperwork). I'd use them again, but they do seem pretty disorganized which could result in costly errors.