Bonfe Plumbing, Heating & Air Service

Jeanne L.

Total rip-off!! Needed a light fixture hung in dining room and a switch replaced. Old fixture was down, new fixture assembled and ready to hang. Quoted $400!!! When we balked he managed to do the job for just over $200 in less than 45 minutes. So, $600/hour is the going rate for an electrician in the twin cities?!? Understand company needs to make money on these small jobs but seriously. Will never use this company for anything.

Ben M.

If I could rate them 0 stars I would, but looks like 1 is the lowest Yelp goes. Worst service company I have ever used. They were 1 of 4 companies Nest suggested to hook up my unit(s). The lady on the phone was nice, but gave me wrong information that ""they had looked at my configuration and they'd be able to get everything to work if I had someone come out. The visit costs $89, which means it would be $100-300 tops."" The service person tells me ""it would cost $975 to re-wire everything in addition to $265 to install it"" then proceeds to try to upsell me into a monthly service plan for at least $8.95-39.95 (with a 12 month commitment). When I told him that was totally different than what the lady on the phone said, he said ""they aren't aloud to talk to customers about the plan."" I told them to put the old thermostat back on and I'd pay the $89 for the trip. The heat and fan did not work after he left. When we called him he said ""I hooked it up right. I've done thousands of these. You should've gotten the plan."" My wife called him and all he said is ""you should've gotten the plan.""

We ended up hiring someone that night (not Bonfe) that did a wonderful job for a lot less money. Anyone who is looking to do anything HVAC or Electrical related, look at your options. 1) There's no reason to get a monthly plan for HVAC care unless you want to throw money away. My family moved back to MN from WA and the only people I've ever seen do this are the uber wealthy in Seattle. 2) Check other companies and ask friends. I did after this experience and they confirmed my suspicions about Bonfe's rep and gave me a ton of reliable contacts that would be able to help me with anything I need done.

Ed B.

Bonfe's Home Warranty program is horrible.

What they don't tell you is if you need a new major system, like a Furnace, they inflate the price of their product to cover what the cost would be without it. Maximum coverage on the warranty: $2,000. Their bid: $3,000 over comparable companies. The warranty is more or less worthless at that point. Absolutely do not recommend.

Ben S.

1. 236 Yelp Bonfe reviews ""not recommended"" by Yelp Software....FYI, look up Yelp's ""explanation/policy/definition"" for not recommending reviews..
2.Bonfe is doing a lot of media advertising lately including door knob hang tags.
3.My review was originally posted as recommended by Yelp then moved to the ""not recommended list""...?
4. I found Bonfe's pricing exhorbitant without satisfactory justification from management and without any interest in having me remain a ""new"" customer. No problem here for having my future work done by someone else.
5. Get 2-3 reliable FREE qoutes/ball-park estimates befiore having Bonfe visit for a nonrefundabke FEE that is applied to the high cost of their service/repairs/promotions.
6.Interestingly, I found a few reviews on Yelp about Bonfe ""pricing"" and ""price gouging"" plus the need for rework calll-backs.

Yelp should not be filtering and separating valid Yelp customer reviews...

Ben S.

Recently had Bonfe to the house and quote on some very basic electrical work.

Pricing was exhorbitant...

Suggest you get 2-3 firm/valid quotes elsewhere before contacting Bonfe.

Walt R.

andy f. was very knowledgable and efficient. pleasant and patient with questions. very professional and personable.

Grant Y.

Came at 10:30 at night for a install. Paid the price, but they were extremely helpful and knew how to get the job done and correctly. Very professional people at Bonfe.

Dale W.

I am a preferred customer and was scheduled for an electrical system check up at 2:30 PM on my given appointment day.

When I called at 2:30 PM, as no one had showed up as yet,I was told by the Bonfe office that they would be 3 hours late and not arrive until 5:30 PM. I immediately cancelled that appointment and re-scheduled for another day.

I was told by the Bonfe office that, except for only the first service call, their policy is not for a fixed time and they would arrive ""sometime"" during the day. In this regard, this is an abuse of the Customer's valuable time. As a customer, I cannot wait 4 - 8 hours for their service technician to arrive. They need to have a fixed date/time policy and sustain that policy over a long period of time to retain customers going forward. Otherwise, customers like me will leave for another vendor. Exceptional customer service means meeting and exceeding all customer expectations. This Bonfe did not do in this situation.

Lee S.

Absolutely great service! My technician, Zach, really knew his stuff! I had another company out a few days earlier and couldn't figure out the issues, Bonfe Took care of everything in less than an hour. I signed on to their maintenance plan, and highly recommend them for whatever service needs you have.

Lindsay J.

I initially sent this review as an email to Bonfe customer service. When they didn't respond with an explanation I wanted to post as a warning to other potential clients.

About two years ago our sump pump went out after a city water main broke and our basement flooded. We were thrilled that Bonfe was able to come so quickly and help. We ended up signing up for the ""gold plan"" to help defer the cost of a replacement pump and were hopeful that with our one-year commitment we may be able to get some service or tune-ups on our other appliances. Last summer, near the end of our contract, we had a technician come out to see if there was anything you could offer to help us with our poorly functioning A/C. After spending a small amount of time looking at it he informed us that there was nothing to be done besides replacing the entire unit, which would obviously be a very costly job. We were so disappointed. As a young family with a baby, new to home ownership this was an expense we couldn't afford, so we suffered through the remainder of the summer and the beginning of this one before we decided to get a second opinion. This provider was at the house for no more than 10 minutes, said our Freon was nearly empty which would have caused the a/c to run poorly, filled it up and left. Our air has worked just fine since then.

I'm so glad we got another opinion that was able to fix our problem. Looking back, though, we are very upset and disappointed that Bonfe recommended an incredibly drastic and expensive replacement while overlooking such an obvious solution. We feel like we wasted a year's subscription to your service only to feel like you attempted to rip us off. After sharing our story with friends and family they have expressed they have no interest in doing business with your company. I don't expect there is anything you can or will do at this point to rectify this situation, but it's important information to have to keep future clients and recommendations coming.