Bolton Plumbing, HVAC & Fireplaces

Mark A.

Recently I had our gas fireplace repaired by JR Bolton. The young repairman came out and dismantled all the pieces to clean out the inside workings. I was impressed by his meticulous workmanship and explanations of what was happening and what he did to get it back to functioning. Once reassembled, he vacuumed around the unit and polished the front surfaces. If only ALL the service repair people who have come into my place were as professional, and polite as he was, I'd be happy.

Nancy R.

I requested an estimate to install a gas log fireplace. The person coming to my home was supposed to bring pictures of mantels, fireplace surrounds, and give me the estimate. That is what I was told when I made the appt. Instead, a technician came out and all he did was take pictures of where I wanted the fireplace located. I could have taken the pictures myself and emailed it to them. He told me I would have to go to the store to see the mantels, which I was trying to avoid because of covid. So basically I paid $85 for nothing. I called to complain that I did not get what I paid for, but no one I spoke to cared. They have absolutely no customer service skills.

Richie M.

JR Bolton came and installed my new HVAC system and Furnace today. I've used them since I purchased this house 20 yrs ago. Angel & Bryce were the technicians. I cannot tell you how happy I am with the whole process. I can't imagine using any other company to work on my systems. I also had a new water heater installed yesterday. The guys are super friendly and professional and are able to answer any questions you might have. 10+

Lynne G.

Dakota was our technician today, and he did an outstanding job servicing our fireplace gas logs. He was polite, efficient, and took the time to explain how to operate the system and restart the pilot. He was very neat and let the area spotless. I highly recommend J R BOLTON and will definitely call them if I need their services in the future.

Mary Kay T.

We bought a small gas stove for our porch from Karis at JR Bolton for a renovation we did this summer. We made one visit """"with masks"""" to the showroom in April. After that it was very easy and to obtain all of the information we needed to make our decision. Karis was professional, well informed, and communicated everything we needed to know to make a good decision. She spent time working with our architect to be sure we had the drawings correct for the flue placement. When we finally ordered our stove, it was really easy to pay via Apple pay from a text! She kept us informed of the order, the expected delivery and arranged for the installers. The installation was problem free. Angel and Bryce came out, and had the stove installed in short order. They were friendly, and conscientious about wearing masks. They gave very complete explanations to all of our questions and reviewed the operation of the stove thoroughly before they left. This is absolutely one of the best customer service experiences we have had - ever! Whatever they are doing with employees and contractors at JR Bolton, they are doing it right! If we have any needs for anything they sell, we will go back to JR Bolton. We do not live close to their showroom, but our experience made it worth driving out there.

Srm H.

I ordered an outdoor grill, cabinet, refrigerator combo. It was delivered on November 1. I paid more than 5k for it. The set up technicians could Not get the lights in the grill to work. Said a new wiring harness was needed. In speaking with the salesman Scott, he said it was a warranty issue. Warranty issue? For something just delivered and not acceptable. I requested a new grill. Just order the thing and take this one back. He said it was a warranty issue with the grill manufacturer. UNACCEPTABLE!!! Replace my grill!

Lori Taylor R.

J R Bolton was sent to us from Rheem after having a horrible experience with another company. My husband called and they were able to see us the same day as our call. Ross was very informative, answered all our questions, and went above and beyond. Excellent customer service. We will definitely use JR Bolton in the future!

Tari S.

This is our second big project with J.R. Bolton and once again they did a fantastic job. Angel and Bryce were our field service technicians to install a Lennox single-zone mini-split system in our master bedroom. This was Bryce's second project with us and he was just as professional as the first project. Angel was the man with the plan and led the project. The project included running a new 20 amp dedicated circuit, drilling through brick and testing the system. Their attention to detail was impressive. They made sure everything was aligned properly, vacuumed the drill dust and even put back the pine straw. They wouldn't leave until we were 100% satisfied. They have the right tools, don't cut corners and take they're time. While on-site they noticed we had a leak with our AC unit and they'll be back next week to correct the issue. We are customer's for life.

Catherine W.

From installing a new AC unit to twice a year visits for our heating and cooling systems, we are very happy with J.R. Bolton! Today we had Matt Green who was on time, very thorough, friendly and informative about our systems and ductwork. We are very happy with the level of service we have received over the years.

Charlie Y.

I can't enough good things about this company. The sales person, Scot, was very helpful in helping us choose the right gas insert for us. The installers, Bret, Bryce, and Angel, were very efficient, and made every effort to insure they cleaned up after the installation. I highly recommend this company!