Boelcke Heating

Sandra C.

Requested service. Scheduled for mutually agreeable date. Technician polite, knowledgeable. Explained needed repair and quote for service. Repair completed. Cleaned up after repair. I have a maintenance agreement. Good service and accountability is worth the price.

John K.

I discovered two pinhole leaks in a 3/4"" exposed pipe in my utility room in my basement that were spraying a fine mist over everything. I called Boelke to see if they could send someone out. Their phone message states since it is a Saturday no one was available to take my call unless I was a ""Premium"" customer!? It went on to say if I was nat a Premium customer, please call back on Monday during their normal working hours. I called back on Monday and spoke to someone who said they could have technicians come to my house late that afternoon, but there is a $98 ""Service Fee"" just to come out. Two technicians showed up after 4:00 PM and 15 minutes later they left. Since the pipe was readily accessible it only took two cuts of the existing pipe, the installation of a 24"" pipe and 2 compression fittings and they were on their way. In addition to the $98.00 service fee, I was charged $370.00 for the repair. I shopped around for copper pipe and fittings and estimated them to be $50.00. That leaves $320.00 for labor! Two technicians for 15 minutes equals 30 minutes which equates to $640 per hour. I didn't realize I was being charged for lawyers. The technicians did a good job but the price-gouging I got is completely unacceptable and unethical. After reading some of the other comments I will never use or recommend Boelnke Heating and Plumbing again.

Rick S.

I'm not happy with Boelcke. I Getting to the age I could not replace my water heater . If I was, I could have done it for 800 bucks , and I took the recommendation from it. My daughter . $2000 dollars later, and the first water heater they installed did not work, so we got left for over 36 hours with no hot water . After a 3rd tech, he finally got the new water heater to fire up . This is a simple gas water heater I EVEN CALLED the manager about being left this long without hot water . It was like talking to a brick wall .
Will do business elsewhere in the future.

Corr L.

$250 just to show up to see what the issue is whether it's something they deal with or not.
There are so many places that will come out for $80 or less so don't give Boelcke a call for Anything!!!

Mary R.

We were very pleased with our service from Boelke. We originally had them out to see if we could add plumbing for a new utility sink in our laundry room. While Jeremy was here my husband also asked him about replacing our cast iron kitchen sink. Other plumbing companies said that it couldn't be done without removing our countertops so we'd basically decided not to bother with the hassle. However after giving it a lot of thought, he said he thought they could do it.
Sarge and Brice came out a few weeks later and did both jobs in a day. The removal of the heavy cast iron sink was no joke but they got the new one in perfectly. Sarge went over and above making sure that the install was perfect and to my liking. We would call them out again without hesitation. :)

Jim W.

We had a person quickly come to our house to discuss with us the work we needed done. The tech said they could do the work and would email the quote. 6 days passed and no quote. I emailed them asking for the quote and they emailed it back. After considering it, I emailed it back to them with an additional picture from the Water Department, to help them when they came out. In my email, I generously said they could pick any day, any time, and I'd be available. 45 days have passed. They blew me off. The quote is no longer valid. I guess their ""quote sending"" department won't talk to their scheduling department, or they just don't need the work. We won't be using them again for plumbing or our furnace work ever again.

Debra S.

We had a leak on the shower faucet. I called on Monday and scheduled for Thursday. Fair enough. I was told if an earlier appointment was available, they would call. Wow, the leak was fixed by 4pm on the Monday I called. I'm sure I got lucky with an early visit, but this shows how much Boelcke cares about customers and putting the customers needs first.

Tom A.

Hi I first called this company to have them move a gas line for me on the outside of my house it just needed to be positioned in a different location. They did a great job on moving the gas line however when they moved the gas line they disconnected my furnace from the electrical And that was the beginning of my problems. As the technician got ready to leave my house he said to me I'm not sure what happened but you're getting a polarity code on your furnace I don't think it'll cause an issue but if you have a problem just call the office. So about a month later when I got cold I noticed that my furnace will not kick on when it went below the temperature that I had that set on my thermostat. so I went downstairs and I looked out my furnace and there is an LED light that flash the polarity code. So I called the company and and I explain to them that I'm getting this polarity code can somebody come and take a look at it I also reminded them that the technician said there was an issue when he reconnected the electrical to my furnace. when the technician came out to look at my furnace they realize that they had also moved my air conditioner which is another thing that I hired them to do and he said there's no way that moving an air conditioner can cause a polarity code on your furnace you need a new controller. They sent me a bill for $200 for that technician and then quoted me $750 to replace the controller. I then called the company and said I am not gonna pay the $200 because there was nothing wrong with my furnace you disconnected the electrical To move the gas line and I was told moving your air conditioner had nothing to do with the controller. I slowly and calmly said correct but when you move the gas line you disconnected my furnace from the electrical and now I have a clarity issue if you're not an electrician you should know that polarity means that the electricity is not flowing in the right direction. So then after some convincing they agreed to send a technician out to look at my furnace. That technician who was a senior technician stated that there is probably an issue with the electrical he's gonna look at the wiring and make sure everything is wired properly. They then sent me another bill for $100 stating that the technician ran ground wire to resolve my polarity issue. Well today I came home and noticed that my house was freezing and I went downstairs and looked at the furnace and noticed that I've got a polarity code so the ground wire didn't fix the polarity code and they stated I need a new controller. I was speaking to the office secretary and I said I don't need a technician to come to my house I'd I'm going to have another company fix my furnace. I just want you to know that your technician disconnected the electrical on the furnace and now I have electrical issues. she said well let me have our service manager call you. I said that's not necessary I'm just going to hire another company to fix it. She insisted. The service manager calls me and states that there's nothing that his company or his technicians did that broke my furnace and I said you don't find it odd that I had an electrical issue after your technician disconnected the electrical service to my furnace and now you want to send another technician and charge me $750 to replace a controller that you're not even sure if that's what the issue is. then like a lawyer he just kept repeating there is nothing that my technicians did that would cause your furnace to break I said well thank you for your time but to be honest with you I'm not even sure why you called I stated to your secretary that I'm gonna have another company come and fix it properly and I don't have an issue paying for another controller if the controller is broken. Actually at this point I don't have any other choice I need a furnace to work in the winter. in all honesty there were so many attempts for them to take care of the situation but because there was so many communication issues among the staff I think the kid that moved my gas line honestly made a mistake maybe he broke the controller maybe hook the wires up backwards but it could've been resolved in A more professional manner. When somebody hires you for a service they don't mind paying for the service so long as the service actually fixes the problem it's several points in this interaction with this company they never resolved my problem but they continue to send me invoices and continue to tell me that I needed to spend more money to get something fixed that was never ever fixed. I would just do business with someone else.

Madelynne W.

I've used this company twice and they have been diligent in working me into their schedule and doing high quality work.

jonas l.

Do not call Boelke for service or new equipment. They charge insanely exorbitant prices. As an example, I needed the blower motor on our furnace replaced and I thought I would have them do the job. I could not believe it when their serviceman quoted me $900 for a motor I could purchase for $100 myself! A business is entitled to a fair profit, but this was obscene. I paid the $100 service call charge and sent the Boelke guy on his way. And yes, I went out and purchased a new motor and installed it myself. Lesson learned - there are some local contractors who will gouge you on price of you don't know better. Boelke is one.