Bodine-Scott Air Conditioning & Plumbing

Erica H.

I called this company on Sunday 8/6/23 however no tech was available to come to my home so I scheduled an appointment for Tuesday morning.
They came 8/8/23 and tech put dye in the system to try to find leak in my ac unit, charge was $266.
They came 8/10 tech couldn't find leak before I had to leave for work at 11am, no charge.
They came 8/12, 1 hr 15 mins late, tech didn't know what he came to my home for, he didn't bring uv light to check for leak, used my ladder without asking, then he was looking around in a bedroom with the light on his phone, I asked what he was doing in the bedroom and he said he was looking for the leak, then he left but I have 3 screws missing from my unit & he scratched my unit & he didn't put back fuse outside. No charge.
I was trying to call the company when I saw him in the bedroom to get more information on what happens if leak isn't found and to verify tech Able actually worked for them however no one would answer the phone. I ended up texting them and the reply text states that my issue will be forwarded to the manager. On 8/14/23 I called to speak with manager and the manager was out of the office. I was able to verify that the tech did work for the company and was told the manager would call me back. I have not received a call from the manager and have now been without working AC for a week. Hope you don't have an issue with this company because they don't seam to return calls or be able to fix an ac. I recommend not using this company.

Oak Key M.

Built several homes and used them, all my homes are hot and have AC issues. After 5 houses, I'm done. My rentals all have complaints about different levels being too hot. Once in the middle of early fall, my heat and AC was going on AT THE SAME TIME at my primary home and it was literally 102 (see photo) in my home. I'm done with them. My 4th level is so unregulated we can't even use it at all. In the summer it drops to 58 degrees (they said it's the "dump" area for the AC and the winter it's about 91 (see photo) degrees... absolutely ridiculous JUST EXCUSES FOR POOR WORK. It's been 3 years and no correction THEY DO NOT CARE. My rentals are horrible as well, temps are never regulated always hot or cold or AC pipes leaking within months of being installed. How do they stay in business?? Beware!!! They blame this computer system which shows them the best place to put ducts and vents ... WELL IT SUCKS ... must have a glitch because my master bedroom is always super hot, I literally want to sell every home they have done installs in it's so awful.

Lorraine D.

July 22, 2022
I was charged $350 for an .89 cent gasket.
The charge was his travel time to get to my house, then go to the warehouse to purchase the gasket. It took him 5 minutes to replace the old gasket.
I am disappointed. I understand you have to make a living, but so do I.
The service man smiled all the way to the bank.

David P.

Dealing with this company has been an absolute nightmare. The workers that have come out to do the work on the plumbing side are amazing. The office staff you have to deal with however are straight up disrespectful and horrible. I'm amazed they would employ people like this. Due to the office staff I would not recommend this company to anyone. I hope their plumbers doing the jobs get paid well for having to deal w such horrible office staff.

Sulema S.

As a business owner it really takes a lot for us to submit a review specially a no star review but! it has been in the 40'a and lower 50's temperature inside our home and yesterday we slept with the lower 30's. All we get is one person blaming the other and not fixing the problem, we need our heater on. We cannot believe they told us it was the thermostat and they came in with the wrong kind then they never came back and it is 64 degree inside. It is going on a year. They were quick to take the money. We give them a zero.

Meghan K.

From the first call that I made to this company to the follow up AFTER my unit was installed, I was impressed by the professionalism and "above and beyond" attitude everyone has shown. The sales (?) Tech was prompt, professional, knowledgeable, and took the time to explain the different options available to me.
Scheduling was quick and within a few days of accepting the proposal, I had an appointment that worked for my schedule.
The installation team was prompt and respectful of my home and tried to work in my requests for wore routing and time constraints. They did everything they said they would do and even cleaned up after themselves.
The same sales tech followed up the same day and again about a week later.

Best. Service. Ever...

Resa M.

I know people have their feelings about the Covid-19 vaccine, but if you're going into peoples houses (especially the house of a 76-year old customer) you should get the vaccine... just my opinion ... okay... let the bashing begin...

Scott T.

Bodine Scott installed 2 new Carrier units at my new home in Rockport which we moved into in March 2015. One unit stopped cooling in the hot summer of 2018, this was due to a 50% loss of coolant. I paid Bodine Scott to recharge the system. This worked for a short time but the problem persisted shortly thereafter. The system was then diagnosed as a coolant leak in the evaporator coil and Bodine Scott replaced the coil. This new Carrier coil had a manufacturer defect and this defect caused this unit to drain the condensation onto my hardwood floors, ruining a large area of flooring. Bodine Scott then again replaced the evaporator coil. This coil still works today. Bodine Scott came to my home 8 times to get this right and even sent a flooring man to my home. They promised to fix my flooring on several occasions and failed to even follow through. I then sued Bodine Scott in small claims court in Aransas County and the Justice of the Peace found that I should be compensated for the water damage to my home. Bodine Scott refuses to pay. My floors are still in disrepair. I personally will never use Bodine Scott again or the defective Carrier product that damaged my home. Christopher Mundahl is the Bodine Scott representative who failed to follow through after promising to repair my home damage.

Ernie C.

Thank you Clayton Russell and your plumbing team.

We are building our first home, we are the contractor. Bodine-Scott and their professional team is making this a lot easier journey.

The entire staff from sales, accounts receivable, permit and inspection coordinators these friendly, kind and understanding folks have removed much of the stress with this project.

I did my homework, called at least 5 trades for each of the key elements in this process, Many trades did not even bother to call back and those that did, their quotes were higher without a substantial guarantee. I truly feel based on my research Bodine-Scott is treating us fairly. They responded to our requests in a professional manner and that professionalism continued to their actual work.

Bodine-Scott even helped with the additional items that the City required in order for us to get our building permit at no additional charge.

thank you all
Ernie

Luis P.

The reason why I have Bodine-Scott a one star is the lack of COVID safety protocol. Installer didn't have proper face mask when entering our house. His face mask had to many holes make it easy to spread Covid. The installer knows his job did a great job