Bobco Plumbing

BL M.

My husband and I had a very bad experience with Bobco. We used their service two years ago to do the plumbing for a new shower in our condo at Lakeside. Two years later, the tile is crumbling and the shower is leaking and it is costing us $7,000 to redo the whole thing. Albert refused to redo the work or give us a discount even though he admitted that it had been done incorrectly the first time. He wouldn't return phone calls and was rude when we confronted him. He said that the company is under new ownership and he has no responsibility for the work. Please don't use this company!

DAVID E.

Worst experience ever..... I was out of town and offline when sewer backed up, my wife reached out to our neighbor and was referred to Bobco plumbing who came out and said they would clear the main sewer line. My wife did not ask about the price as I normally handle these matters, by law they are required to give a written estimate before starting the work. The sewer line got cleared and then they managed to get a hold of me. I asked how much they were charging and they came up with the total ripoff price of $275. I told them no way for 10 mins of work, they also tried to sell me a camera viewing of the root problem. After haggling back and forth they said they would take $175 which is still a total ripoff for 10 mins of work.
I actually have a machine and clear the sewer myself whenever it clogs up.
When I got back I called twice to speak to Albert who is the owner but he has not called me back..... coward and thief that he is !!!!!

Mrs A.

A few months ago, I called Bobco Plumbing out because the water would not turn off in my shower. Bob came out and quoted me $275 to replace the valve, shower head and tub spout. He replaced the valve and shower head but did not have the tub spout on his truck. He told me he would come back and replace it later. He charged me $250 and said it would be $25 when he returned to replace the tub spout.

The next day, water was pouring out of the tub spout, without the water being turned on. So, he came back and replaced the valve as he said the first one was defective. When we used the shower after that ""fix"", water would stream from the tub spout. I called Bobco back and they took my information, but no one came to fix it. I called twice more with the same response.

Today, I called again. I was told it would be $85 plus parts. When I questioned that fee and explained what was going on, I was told by Albert that Bob had retired. I explained that even though the company had new ownership, they should honor an unfinished job. With a very sarcastic attitude, he said it doesn't work like that and proclaimed himself ""the new sheriff in town."" He told me that if I had Bob's number, I could call him and see if he could come from Denver to finish the job.

I spoke to Albert in a very manner-able way and this is the way he chose to speak to me. I wish his ""new"" company well, but I don't see it lasting very long with that piss poor customer service. You just can't treat your customers that way.

I still have water streaming from the tub spout when we take a shower, but I'd rather pay a new company $200 than reward this company for poor business practices.

HK D.

I called them to replace a sink faucet. They quoted $275.
I have personally replaced 3 of these exact faucets myself already, but I didn't have time to do this one so I thought I would splurge. (I manage apts and we could never justify that much to change a faucet! We pay less than half that)

The plumber that comes isn't the one you talk to on the phone. They must have several crews that do the actual work. They used a sawzall (power hacksaw) to cut the old stems off. The vibration from the sawzall shook the house and cracked the porcelian sink. This is an undermount custom tiled in sink and now the entire countertop has to be replaced.

I know it takes longer to unscrew the old faucet, but they are all about speed and money.

If it had been done right, (and it isn't hard to unscrew an old stem) the entire vanity wouldn't have to be replaced. I paid them $275 to change a faucet and they destroyed the bathroom.

Residential plumbing companies likes this one are one stop rip off artists. They know you won't need them again for 10 years so they charge crazy money and don't expect repeat business. They have you in an emergency situation and they take advantage.

Find out if the plumber you talk to is the one doing the work, unlike this place.
(I don't even think Bob is around anymore)

Judy S.

After an absolutely hideous time with another company (see my negative review among 24 for others! for Rapid Plumbing and Heating) my electrician advised me to call this company. They came out within an hour and fixed the problem with our in-floor gravity heater (previously Rapid came out once - told me they had to get an expensive part and that possibly we would need to replace the entire heating unit - over two days and numerous phone calls - initiated by me - no one ever called back or came back to fix it!). I own rental units (5) plus our single family home and I will always recommend using this company, Jose was excellent - ask for him!

baobao n.

They charge $99 to come take a look at my fireplace for less than 15 mins!!!

I wish I read out the other reviews before I call them. They are contracted to came to change the pipe for my fireplace and I paid $70. Two weeks later, the fire place couldn't turn on anymore so I called Bob and asked him. He said it shouldn't be the pipe that is the problem, maybe it is the valve or the switch. So I asked him how much it would cost and he said depends on where the problem is and he wouldn't know until he knows where the problem is. His guy came, who is very friendly and helpful, said he is not sure where the problem is, maybe its the valve or the switch or a piece of rock get stuck in the gas line. He hit the fireplace a few times and it started to work. I asked him how much would the valve , pilot light and switch cost, he said $620. So I told him I will think about it. Then he said the service charge is $99!!!

To my surprise, I was shocked and could not believe it cost $99 for them to come take a look. I called Bob and told him he wasn't being clear when I asked him how much it would cost, he never mentioned the service charge would be $99 if I don't change the valve through him. We negotiate and he discounted to $70. I will not call Bobco for service again and please stop sending flyer to my house. Thanks.

Crystal V.

My upstairs neighbor had been out of town for several days and seemed to have left his shower on. After not being able to get in touch with my neighbor and seeing bubbles start to form in my ceiling paint, I made a panicked call to Bobco Plumbing on a Saturday afternoon. I knew that shutting off the waterline would be a quick and easy job but I had no idea where to start when faced with the maze of pipes in the garage of my building.

Bob was understanding and said he would be at my Palms building in 30 minutes. Well, 20 minutes later, help had arrived! Bob quickly located the problem, shutoff the valve, and showed me how to turn it back on. Best of all, Bob didn't charge me for the visit. I will definitely be using Bobco for all of my future plumbing needs and recommending Bobco to my condo association.

Cal G.

I called Bobco plumbing after dealing with about a dozen plumbers over the past month and not being satisfied with any of them. Bob was very responsive and helpful on the phone, and when I had to cancel my initial appointment since I went with a different plumber, he even called me a few days later to check in to see if I got everything fixed ok. As it turned out, the last plumber didn't fix my leak properly so I gave Bobco a chance. Carlos came out that day and I found him to be extremely knowledgeable, experienced and friendly. He fixed the leak perfectly and also had some good suggestions for my condo building water filter, so we may be using his services again!

Terry M.

I have a number of rentals in Santa Monica that I have needed various types of service over the years and have never made the effort to write a review until now on any company. Living 12 hrs away creates some frustration when things go wrong, so when I had to call a plumber I was a little apprehensive. What I got though was beyond my expectation. Great communication, fast service, and the job completed below what I was first estimated ...it just blows me away. Thank you Bobco, I'll know who to call next time as well!

Reese S.

They charge $100/hr. (My Plumbing Doctor only charges $80/hr and is way higher rated on Yelp.) The plumber Daniel was nice and did a fine job. But he told me he was charging me for travel time for a total of 2 hours even though he was working in my house for about 1 1/2 hours. We went back and forth on that with me saying that I had never heard of a plumber or electrician or someone like that charging for travel time. He maintained that was standard for them. That was 3:40pm. I called their office to ask about that and left a voicemail after he left at 3:50pm.

The owner Bob called me the next day and said that I was not charged for travel time but that he had a GPS readout that said the plumber was here for two hours. I was trying to explain that I don't know why he had two hours when he wasn't in my unit for 2 hours. He kept saying he had the GPS report that said two hours. After several rounds of this he said he could give me back the $50 but that I was cheating him out of that money. I told him he could keep the money but that I would never be using him again and writing up my experience on Yelp.

He then left me a voicemail saying that he would sue me for libel if I didn't represent the facts on Yelp.

That's an awesome way to do business, Bobco especially since I'm a first-time customer. This is the worst experience I have ever had with someone we've hired to do work around our house. I have never been treated like this before. Definitely won't be using them again.