Bob The Plumber

Dennis G.

I'd steer clear of these guys, if I were you. Initially somewhat helpful when our current propane heat n hot water failed to function. (Previous contractor). Their rep quoted us a very high $11,000 to replace.
He also arranged for us to use an old beat up portable water heater until the work was done. He said no charge if they did the work.
In the interim, thinking that the quote was high, I decided to seek another estimate. When I emailed the Pine State guy to let him know what my plan was, I stated that we appreciated their service, but if we went with another company, we'd certainly compensate them for the use of the water heater.
Well, that prompted the Pine State guy to reply, offering to finance the job, at 9% interest, which would bring the final cost to be $19,000!!!
And, if we didn't do business with them, the fees for the use of the water heater, which isn't worth more than $50, would be $560 to rent, plus $50 a day. So, essentially, he was saying ""do business with us or else"".
I don't play those games.
We went with another company for $2,000 less, and disconnected the water heater. It's now in the driveway, waiting for Pine State to take it away. I'll send them a couple of hundred bucks for the trouble. Not a penny more. Heavy-handed pricks.

Dylan T.

Be very leery of this company. I called this company on a Friday to perform change a garbage disposal at a rental property that I own. This company showed up on Monday to replace the disposal. The individual who represented this company was on site asked one of the tenants to call me and provide me with the price while he returned to get parts. The price was $461 which is outrageous. For those who don't know a standard garbage disposal with parts is going to come in around $140 from Home Depot. That's retail cost. It should take 30-60 minutes to change a garbage disposal plus 30 minutes travel time. So, this company was going to charge me $320 for labor. I declined to pay that. I own other properties and know what things like this cost. I was able to get another plumber in there for Tuesday to replace it at $265 (40% less). This plumber called me while at the house and asked why am I changing the garbage disposal? I said why? He said the individual from Pine State who came over unclogged it and reset the unit and it was perfectly fine. Buyer beware. These people attempted to scam me, and I would speculate that I am not alone. I have notified the Attorney General for Maine.

Richard M.

I recently hired pinestate for heating problem. It turned out a circulator pump was bad. Well it cost me $745.00 for one hour job. Granted it was a Saturday but when the technician walked in he Said ""I bet you circulator is gone"" and after a check with a meter, that is what the problem was.
Really,$ 745.00, they must think everyone is stupid. I called the company to ask for a reduction but Lee who said he was one of the owners just was cold with very poor customer service. All he would sy was that I paid for the technical skill, ha!!
Be careful not to call THEM on a weekend!!! I will not call ever.

Elizabeth T.

I just called them because I have no water coming into my house, for the last month and guess what they told me? ""They aren't taking any new customers right now""..... Just WOW!!! HOW COLD?!!! Doesn't get any worse than that. Don't even deserve one star!

Linda S.

Pine State used to be my go-to company for plumbing. I used them for years but will never use them again because:

1) they installed a generator at my home that their own technician later told me was not powerful enough for the size of my home. Consequently, I had to have them back out each time the power went out because the generator wouldn't kick in.
2) they charged me nearly $1000 to install a new toilet that I later found out wasn't even bolted down to the floor.

Save your money and hire somebody else!

Bruce Z.

We have a beach house in Camp Ellis, recently we signed up Pine State for an annual maintenance service contract. Within a week of our annual maintenance we had an issue with the AC. We called PinE State, they sent a service man with a day. It was a puzzle why one of the bedroom units was working only intermittently. It was discovered that the unit was cross wired during the original installation.

Great diagnosis, good guy also. Thanks!

Bruce H.

Timely customer service is not really a part of this business. Came for a scheduled visit, spent one minute looking at the issue, and charged $79 without using a tool or doing a thing. Did not hear back from them for weeks. Sent emails - no response. Communication is lacking and it feels like you are getting the runaround. The people seem nice and friendly and apologetic but communication is a big concern and the work never got done. Think twice before calling this service.

Courtney B.

We were waiting for a technician to visit our business for two days but when the technician called upon ""arriving"", our lines were busy and the technician left. We promptly called them back within 5 minutes of missing the original call, only to be told that the company policy demands that the technician move on to the next service appointment. This policy was never fully explained to us. Our business is open Monday-Friday 10 am - 5 pm and all this technician had to do was walk inside. Furthermore, we're running a business and it simply isn't possible for all our lines to be free 100% of the time. The Pin State representative we spoke with, made no attempt to even contact the technician to see if they were still in range while we were on the phone. They claimed that their technician had purportedly logged a call time that fell 10 minutes prior to the missed call recorded on our system (we're surmising this is just another tactic to skip appointments). I can understand having such a policy for residents, but we're a business open to the public. There's no reason such a policy should apply to businesses open to the public if their appointments are scheduled during regular business hours.