Bob Larson Plumbing

Lisa R.

They do NOT care about your plumbing! They are a money hungry business and don't care if they get your problem fixed or not! They do ""what they came to do"" and if it didn't fix anything, then that's not their problem anymore. After they got done charging me thousands of dollars, my plumbing just got worse than before they ever showed up! TERRIBLE!

Justin H.

Came out Saturday for emergency service, diagnosed the problem even though he wasn't able to fix. Very friendly and helpful, only ones that would come out to Rochester area on a weekend. Thank you!

Katie C.

We called for a quote for our project of repiping an entire house and adding a bathroom. They were unable to come at the first appointment time we had schedule so they requested to come the next day, no problem. The plumbers that showed up had a difficult time finding our house (typical problem for our address). The main guy seemed very annoyed at this. When they arrived he entered the house and did not even introduce himself. I started showing him what we would like done and what the problems we needed fixed. The second gentleman that was with him was very nice, introduced himself and made polite conversation. About 10 min into the tour the main guy annoyedly says ""so what are we doing here? What do you want us to do today?"" They were supposed to just be giving us a quote which I tell him. When they finished he said the work we were looking to have done would fall into the range of $17k-$25k. I asked him to please give us a written quote so we could compare with other plumbers, he said he would get that to us in a few days. Not 5 minutes later while they were still parked in our driveway he emails a bid for $30k. We have since received bids for the same work from two other companies which bid the job around $10k. I will obviously be going with another company but even if the price had been competitive the attitude of the plumber was so atrocious that I wouldn't have chosen to go with Bob Larson plumbing regardless of price. This plumber is losing your company business.

Savannah M.

I wish that I had better things to say about the company because the technicians were wonderful however the manager is a joke. They responded promptly to my request for a new water heater when the one in the house and my husband and I just bought needed to be replaced. The technician was incredibly friendly and patient as I had 1000 different things going on considering we were in the middle of moving. My issue was not with the technician or the service that they provided nor was it in the price. Always fair and I was very pleased.

My issue is now I have been trying to contact them for almost a month to get a detailed invoice of the services they provided to submit to my home warranty company so that my warranty company can reimburse me for the water heater as it was covered under my policy. My home warranty company and I spent almost a month leaving voicemails and playing phone tag with the technician to get that information. After a month of trying to get a hold of someone, someone finally told me that they do not work with home warranty companies and that they are not able to provide the information the home warranty company needs to reimburse me.

Obviously I was frustrated and the customer service representative that I spoke to said that she would gladly have the manager call me back and that he would tell me the same thing, which is that they do not work with home warranty companies at all. I asked her why they can't just send me a detailed invoice with information such as the size of my water heater they replaced, the model they used, and how long it took them To complete the replacement. That is the only information that my home warranty company needs to process my claim and reimburse me for the water heater, and Bob Larson Plumbing is refusing to comply. The manager has not called me after about a week, and it is so sad to see such good technicians under such shitty management.

You would think that this would be an easy resolution and that they would just send me a detailed invoice with the information I need and then this problem would be solved. However, they refuse to comply. Do not expect them to work with your home warranty company for reimbursement and do not expect them to cooperate when it comes to getting an invoice.

Steve B.

BEWARE! Bob Larson Plumbing ! This company seems to be taking advantage of unsuspecting senior citizens.. When you quote a exorbitant price $3,500 to repair someone's Hot Water Tank and you don't repair it. YOU SHOULD NOT GET PAID! Maybe I'm old-school but that's the way things used be in my day. Bob Larson doesn't seem to understand that so I'm out $3500. Now I have to go to court to get my money back. He needs a lesson on Ethics.

Richard J.

I had a kitchen sink clog. The kitchen was recently remodeled including new piping. I figured garden variety clog. From the first moment they got here, they were giving me confusing options on what method to use to unclog the drain. Auger or jet pressure. Most plumbers would just take it upon themselves to size up the situation and give me a price to do the job. The auger method was significantly cheaper than the jet ($375 versus $525). Because the piping was new and the clog if anything was most likely coffee grounds and whatever, I chose the cheaper auger. My point is what does a lay person now about what method is sure fired or would work. So Long story short - the auger didn't work so they use the jet next and charged me for the full service for both - I tried to kick them out of the house for charging me over $900 for this clog. He said he would take a $100 off and made me sign a confusing waiver that I'm sure would cover them if I tried to sue them for unreasonable charges in court. My point is beware - their agenda is to charge you as much as they can while they are there and by the way they were only there two hours. These practices are opportunistic and predatory nothing short of highway robbery on unsuspecting customers. If you google what a clog removal should costs its about $375 which is total reasonable.

Jaime B.

We paid Bob to come out and set up our new gas combi boiler after we installed this new heating system ourselves. He has the same system in his house so we were grateful for his knowledge and advice. We called once after the initial setup with a question and never received a call back. Since then I called with a thermostat question (which ones to use with this system) and if they set them up. I also never received a call back. Unfortunately you can't just have good service in the field to get 5 stars. I'd expect better customer service. Now I need to find another plumber.

Tom S.

The only reason this is 3 Stars and not 5 is that the estimate was way off. The owner came to my house and looked at the job (installing a tankless water heater - replacing a traditional) and spent about 10 minutes looking it over and said the install would be $1140 plus tax. No other prices discussed nor did i receive any written estimate. I was contacted about 5 minutes after he left by their scheduler and I set it up.
In the days leading up to the install I did more research regarding tankless water heaters and large BTU specs. I found that the model I purchased should have its own combustion air pipe leading outside to draw the air. During my initial estimate discussion I was told that I didn't need it and that the ambient air from my garage was acceptable. This isn't true. According to the International Mechanical Code and International Fuel Gas Code, my garage cubic feet, combined with the 200,000 BTU tankless water heater I bought, did not qualify for using the ambient air in my garage as combustion air. Not even close.
On install day I mentioned this to the plumber. At first he thought it was okay but said that i might have faster soot buildup on the burner if i only used ambient air. I mentioned the codes I read about and the calculations they used and then he said that yes, I did indeed need the external pipe. The install cost went to just under $2000. I was charged over $300 more than the initial assessment of $1140, and then another $308 for the two pipes. I called the company to discuss the matter with the owner who came out and had to leave a message with their dispatcher. I've received no call back.

The installing plumber was awesome. None of this was his doing. He did a fantastic job and I have zero complaints with his performance. My issue with all of this is the poor estimating of cost and job requirements.

I DO recommend the company, even after all of this; just be sure to do your research regarding the task you want completed.

Coco T.

Bob Larson cares about his customers and always stands behind his work. We've been calling Larson Plumbing for many years. It is about time I leave a review! Highly recommend this plumbing company.

Claudia S.

Okay, this is embarrassing...last year-yup LAST year, in October of '18 (I know...) we called Bob Larson Plumbing to help with our malfunctioning kitchen faucet which was only a few years old. We were nervous about the cost but figured we should call the best, sooo. After a couple of minutes the main guy (a trainee was with him) told me all was done. NO CHARGE. Hello! Do we ever hear those words uttered by a plumber? Well, we did! He explained the problem, showed me how to correct the issue if it happened again (matter of shoving point ""A"" back its track since it can work its way out).
This is why they get a 5 star rating from us! Who ya gonna call? Next time make it Bob Larson!