Bob Larson Plumbing

Berg P.

Probably the worst scam I have ever encountered. Plumber shows up late, the job was to replace two nipples, and two shut offs on by kitchen sink. Counter top was off as new one arriving that afternoon. So the so called plumber had to bend over unscrew old copper nipple and screw on a new one and then screw on a new shut off handle, this was done to both the hot and cold valves. Took him 25 minutes at the most and they charged me $869.49 Parts cost for two nipples and two shut off valves was under $20.00....... I had to have it done and could not do it myself due some physical restraints......Talked to one of the owners and he could not understand my thoughts on outrageous costs!!!! Never been scamed like this in my 75 years!!! Paul B

Ahmed B.

I didn't use them because they said they charge $500 to come off hours (8pm on a Friday) just for the visit! No thank you!

Ryan R.

UPDATE 12/1/21: Ownership did not reply to my inquiry for replacing the cabinet that they damaged, will have to go to small claims court next.

I've used this company for several larger projects that went fairly well, but our last visit in September ended with a lot of damage to our kitchen cabinet. We completely remodeled the kitchen with brand new kitchen cabinets and needed the final hookup to the kitchen sink.

Like everyone else, there were Covid-related delays in getting to us. I'm fine with that, but they sent out a plumber on a Saturday who clearly didn't want to be there. We had offered to measure and drill the holes, but he told us, ""Not right now"". He came in later, misaligned the cabinet (not centered to the window), and started drilling holes. All of them were wrong.

After blaming the house (it's old), and the cabinet installers (us), he told us to cover up the extra holes he drilled with stuff from the hardware store. Because the house is old, we shouldn't care about his extra holes. These were brand-new kitchen cabinets, new plumbing and sewage that they had installed earlier this year, new floors, new insulation, and new walls. Everything except the studs was brand new.

I emailed the company to ask for reimbursement of the cabinet (about $280), and one person offered to forward it to ownership, but so far I have not received a reply.

Pat W.

I take these reviews very seriously, I use reviews to possibly hire, so the truth is very important to me. I very happy to wright a good truthful accurate review on Larson Plumbing! I've had dishwasher not draining issues for 3 yrs, replaced a 2yr old dwasher after warranty stoped for not cleaning dishes, its been a struggle, 3 plumbers later and FINALLY a plumber got it right! My 4 mo dishwasher stoped working, at end of my rope, called Larson Plumbing,(even vented my Dwasher drain frustration to the lady answering the phone) Its got to be a draining or maybe a clogged pipe issue, couldnt deal anymore last resort The plumber showed on time and very polite, I was concerned he might not have the experience for this old house. He looked under my sink told me exactly what the problem was, FIXED IT, now for the GREAT ending. Dishwasher repair came out (remember it quit too) Words from a different person who didnt know what ive been thru, looked undersink said at ""least thats is installed correctly"" then I told him all my story for past 3 yrs, he said you won't have draining issues now, thats corrected now. A big thank you, very much appreciative, THANK You Dennis Maglione!!!!!! Your the best!!! Very happy customer!!!!!!

C B.

Needed a water heater tank flush and brass drain valve (replace poly plastic valve), pretty simple, ""sorry we have to see it, can't price it"", ok, waited 4 days for appointment, and then no one shows up after waiting 8am-12 noon, called twice from 12:30-2, ""you're on the schedule, trying to reach the tech"", finally they call back and say the appointment ""never got assigned to a person"" so it was in limbo, thanks a lot, a day wasted, see other poor reviews

Norm S.

I can't speak to the quality of their service but I can speak about their scheduling, dispatch, and communication. In a word....terrible. I had an appointment set up for Friday PM, 12 - 4. At 2:30 I was getting worried. At 3:30 I get a call talking about two trucks needing repair, we are trying to get someone out there. I will call you back in 20 minutes. I get a call from Bob Larson 45 minutes later. Missed the call but called back right away. The person that answered was different than the last person. Had no clue what was going on. Called back put on hold, and 5 minutes later told to leave a message.

I check my messages and read one from Bob Larson plumbing that was left at 4:20. ""uuuuhhhh sorry for the inconvenience but we can't get anyone out today. Have to reschedule for early next week. Not sure if this works.""

I wasted an entire afternoon waiting for them only to get run around and at 4:30 on a Friday I get asked to reschedule. NOPE...this doesn't work. Now I get to spend all weekend with no kitchen sink water.

Stay away. If they don't have working trucks, and the ability to manage calls, dispatch, and customer service I can't imagine how they could do quality work.

Calling a different plumber. All of you reading this should do the same. I should have read the other reviews.

Injuredrabbitmc ..

Hey there, I hope you see this feedback, Bob.
People don't appreciate having to give out ALL of their personal info and THEN being told that there is a substantial free to receive an estimate. I understand the necessity of charging for estimates, but for every company that does there is at least one other that does not, so it is not presumed by a caller that they will be charged for someone to come and give them an estimate. Therefore, you should tell a prospective client that you do charge before requesting all their information.
Oh well, caveat emptor. NOW I know to ask that question straight away.
I just wish I hadn't wasted 10 minutes of both of our days before being told this crucial piece of info.

Lisa R.

They do NOT care about your plumbing! They are a money hungry business and don't care if they get your problem fixed or not! They do ""what they came to do"" and if it didn't fix anything, then that's not their problem anymore. After they got done charging me thousands of dollars, my plumbing just got worse than before they ever showed up! TERRIBLE!

Justin H.

Came out Saturday for emergency service, diagnosed the problem even though he wasn't able to fix. Very friendly and helpful, only ones that would come out to Rochester area on a weekend. Thank you!

Katie C.

We called for a quote for our project of repiping an entire house and adding a bathroom. They were unable to come at the first appointment time we had schedule so they requested to come the next day, no problem. The plumbers that showed up had a difficult time finding our house (typical problem for our address). The main guy seemed very annoyed at this. When they arrived he entered the house and did not even introduce himself. I started showing him what we would like done and what the problems we needed fixed. The second gentleman that was with him was very nice, introduced himself and made polite conversation. About 10 min into the tour the main guy annoyedly says ""so what are we doing here? What do you want us to do today?"" They were supposed to just be giving us a quote which I tell him. When they finished he said the work we were looking to have done would fall into the range of $17k-$25k. I asked him to please give us a written quote so we could compare with other plumbers, he said he would get that to us in a few days. Not 5 minutes later while they were still parked in our driveway he emails a bid for $30k. We have since received bids for the same work from two other companies which bid the job around $10k. I will obviously be going with another company but even if the price had been competitive the attitude of the plumber was so atrocious that I wouldn't have chosen to go with Bob Larson plumbing regardless of price. This plumber is losing your company business.