BMW Plumbing & Sewer

A M.

Did adequate work (to date). We will see if any problems arise during the warranty period. This company was ridiculously expensive and kept increasing the price as the work was being performed. I talked to some plumbers after the job was completed and was told that the price for a minor repair (about one hour of work) was very excessive. I also had to ask for the warranty and had to ask to add the warranty period to the bill.

Stacey H.

We have been using BMW for a few years now due to their impeccable customer service , knowledge, and diligence. Last week, we had a gas leak discovered by our exterminator. The fire department had us call our plumber. BMW was out here within 30 minutes and were extremely thorough helping us identify our issues and went above and beyond to check everything else while here. They came back the next day and spent hours helping to fix everything. We are so appreciative for BMW and highly recommend them to anyone searching for the best plumbers around.

BubbaLew B.

Once again, BMW Plumbing proves they are the best in the area! They came out today and were on-time, did what was needed and restored my faith in what a great, honest service company should be. We have been using BMW for about 5 years and never had a bad experience.

Barbara S.

I have used BMW plumbing for many years, and they've been fine with numerous other things. Recently I had a toilet that needed a new flapper, and I pysically can't do this replacement any more as I can't get to the water shutoff. BMW charged $45 for the trip out (that's fine). Then they charged much more for replacing the flapper and reducing the fill; the guy was here for maybe 10 minutes. My total bill was $197--for an $8 flapper. Ridiculous!

J J.

They would get 5 stars if they weren't so expensive. They were prompt, courteous and their work was excellent. If you don't mind paying a significant premium they'll get the job done right for you and they'll do it quickly.

Craig D.

I'd recommend BMW without hesitation. Our water heater broke and leaked in our basement and with 30 minutes on a Saturday morning, they were at my house to replace the water heater. Very responsive and professional and plan to use/recommend BMW's services in the future.

Michelle S.

Expensive but quick, courteous, clean and now my toilet works! You get what you pay for.

Lynn F.

I had several projects recently accomplished by BMW. A new sump pump, replacing an outdoor spigot, installing a new sump pump and adding another outdoor drain to an existing drainage system. They have always been on time, done a great job, and if there are any questions or issues have been right back on the spot to fix or answer. Very responsive and very professional.

Martha O.

Picture this: it is a Friday morning after a significant snow storm. Work is closed due to snow. You flush the main floor toilet and hear what turns out to be the dulcet sounds of sewer water splashing on to your Christmas decorations.

This was the start to my day this morning. We bought our 1922 craftsman home about a year ago and we are still new enough to the area that we don't have a regular plumber. I panicked and texted my husband and asked him to find a plumber while I tried to move our stuff out of the line of fire.

My husband called BMW around 10:30. Around 10:50, I got a call from BMW letting me know that they'd have someone over in about 10 minutes, depending on the quality of the roads.

I want to emphasize a few things here: the roads were not great. There had been snowfall since the last plow pass through and it was pretty gross out. This was also a very short notice appointment on my part. Despite all of those obstacles, BMW had a plumber out at our house by 11.

The plumber was very courteous and knowledgeable. As it turns out, our sewer line may be nourishing a beautiful tree. This is poetic but problematic in terms of having sewer water in our basement. Also, one of our pipes is basically Swiss cheese, which is not ideal. However, in addition to being very prompt and courteous, BMW has been very thorough in laying out our options and ensuring that we have all of the information that we need. I can tell that they place a high emphasis on customer service. Because of our Swiss cheese pipe and botanical garden/sewer line, BMW was here for a lot of the day. The final bill was high because it's an expensive problem, but they were kind enough to waive their service fee due to the amount of time they were here. They were upfront about their pricing and I never felt like I was being asked to pay for more than I needed.

I have been very impressed with the quality and speed of the service and the professionalism of the company, to the point that I felt compelled to write this review (which I rarely do). I would highly recommend this company.

Grace L.

Being a new homeowner in a not-so-new house, I was really paranoid that my sump pump was broken because it was going off even without rain. I called BMW to see if they could check on the unit and I couldn't have been happier with the service we received. Dan came on site and was not only kind and professional, but extremely knowledgeable and patient with the myriad of questions and concerns we had. The sump turned out to be fine but he still went through every painstaking measure to check and make sure that there weren't issues. He also took the time to give us a detailed quote on replacing our 10+ yr water heater after looking at the current one we have, which he happened to have actually installed with the previous homeowner (happy coincidence!) Thank you for the peace of mind and excellent level of customer service. Looking forward to working with you for years to come.