BMW Plumbing & Sewer

Michele H.

Had them out to move a sprinkler head because we were having some concrete put down in the back yard. The technician literally placed the sprinkler head an inch from where the edge of the step was marked by our contractor so I had to get them out AGAIN to fix it. Several months later I called about getting the sprinklers shut off for the season, and the person who took the call was instantly rude to me saying they had been trying to contact me.

Well they were e-mailing my Dad (who had died and who was the original homeowner) even though I had asked them to change the account information. My Dad had been a customer for over a decade at least. They claimed they sent bills to me via the mail, but if they did I never got them (since they conceded they had the wrong e-mail I should have questioned what address they were sending things to).

At any rate I offered up a credit card instantly and tried to move on from the hostility I was getting, but the person on the phone was STILL spectacularly, over the top rude. Be nasty when someone refuses to pay, NOT when they are offering you a credit card! I have already found a new company to work with and advise you do the same. SAVAGE RUDENESS...SHAME ON YOU HORRIBLE PEOPLE

In response to the lengthy diatribe from the owner (below) I have to laugh. Never once did I raise my voice, and I think it's funny that you are calling me a liar with regard to the fact that yes I am saying I did not receive all the communications you say you attempted (you admitted you had the wrong e-mail and if my VM was full obviously all of your communications were not received). Also, it's not like I was refusing to answer my phone, I teach and often am unable to pick up my phone.

In addition, I provided you with payment so the very idea that you are suggesting that you had to claim it as a loss is utter nonsense. It was not my intention to make a late payment and I acknowledge that it was late. On the call I explained that I did receive one bill in the mail and thought it was a mistake because I thought I was being charged for the correction on the incorrect placement of the sprinkler head. I also admit I forgot about that bill because I truly did not get a follow up bill and I don't really care if you believe it or not. The minute you said the correction was not what that bill was for, I offered to pay without an ounce of an argument. After I gave you my credit card number you proceeded to restart the surly attitude.

Finally, you speaking about my deceased parent in a public forum and your comments about how he would feel about his daughter is next level disrespect and I would think anyone reading this exchange would see what kind of combative (not to mention appalling) attitude I was getting from you on the phone and steer CLEAR away. Thank you for publicly proving my point and for your concern about my sprinkler needs, I've already had the entire matter taken care of by a very helpful and responsive company.

Brian K.

I highly recommend BMW for all your plumbing needs. I had a serious plumbing problem in my home and am so grateful that a neighbor recommended them to me. They are without a doubt the only ones to call with your plumbing needs. I can't say enough good things about them! They were on time every time, cared about my family's needs, tremendous follow-up, and got the job done beyond my expectations. Mike Dixon and his team at BMW is the BEST!

Jeff B.

For the last 5 years I have had a persistent problem with flooding in my yard whenever it rained. In the summer, I had a puddle on my sidewalk. In winter, it was a sheet of ice that little kids would have to walk across to get to school.

I consulted with everybody, and they all wanted to dig up my yard, re-route my sump pump and charge me low 5 figures to do the work.

Then I had the pleasure of meeting with Mike Dixon, the owner of BMW Plumbing. Mike spent an hour surveying the issue and had a hunch that there maybe be an abandoned line where my sump pump ejected.

The next day he had a crew dig deep, and his hunch was right. His crews found the pipe which was abandoned years before I purchased the home. It was abandoned because it was filled with roots (see pic).

Well his team not only found the line, but were able to clear the old clay pipe and now my water flows to the sewer as it should. No more puddles, no more black ice, no five figure excavation of my yard, no more sleepless nights.

If you want a plumber who thinks differently and will treat your home as it's theirs, then contact BMW Plumbing. They are simply the best!!

Robert C.

I used BMW Plumbing when my sewer line broke. They came out right away and assessed the damage and quoted me for the repairs. The price was very reasonable. Their workmanship is excellent. I'm very happy that I used this company.

Allison B.

Charged $420 plus $45 Service fee for slow kitchen drain. Seems excessive - I am guessing I can do better.

Craig L.

Mike from BMW Plumbing actually helped me troubleshoot a leaky kitchen faucet over the phone without even sending over someone for service. I came home one afternoon to discover significant pooling of water underneath our kitchen sink. I figured this was going to be a major service needed from a plumbing company. Upon calling BMW, Mike actually took the time to have me go over to the sink and trouble shoot a few basic things first. It turned out his first instinct of screwing on the pull down handle more tightly did the trick. So technically even though I did not have BMW onsite, they solved the issue for free. These guys are professionals and out to do a good job, and not just make a quick buck.

Bill C.

Charged $400 to change the seal between the tank and bowl, part costs less than 10 bucks at home depot and takes about a half hr to replace. feel they took avantage of my uncle who is 81.

A M.

Did adequate work (to date). We will see if any problems arise during the warranty period. This company was ridiculously expensive and kept increasing the price as the work was being performed. I talked to some plumbers after the job was completed and was told that the price for a minor repair (about one hour of work) was very excessive. I also had to ask for the warranty and had to ask to add the warranty period to the bill.

Stacey H.

We have been using BMW for a few years now due to their impeccable customer service , knowledge, and diligence. Last week, we had a gas leak discovered by our exterminator. The fire department had us call our plumber. BMW was out here within 30 minutes and were extremely thorough helping us identify our issues and went above and beyond to check everything else while here. They came back the next day and spent hours helping to fix everything. We are so appreciative for BMW and highly recommend them to anyone searching for the best plumbers around.

BubbaLew B.

Once again, BMW Plumbing proves they are the best in the area! They came out today and were on-time, did what was needed and restored my faith in what a great, honest service company should be. We have been using BMW for about 5 years and never had a bad experience.