Blue Planet Drains & Plumbing

Robert F.

Don't know who is writing all these complimentary reviews but this company is bad news! I had the first guy gave me a warranty on fixing an auto flush on a toilet because he didn't replace the flapper or flush mechanism. Sure enough his fix didn't work. When I called back 2 weeks later he was no longer with the company so they sent someone else. He tried to turn a simple replacement of a couple of parts into a major construction project. I showed him the door. There are plenty of reputable companies out there--pay attention to this review, Ilyana's and the others from real customers-- and call a different company.

Chuck W.

Worst plumbing and drain company -- total amateurs in setting up and keeping appointments. They failed to show up in first arranged time slot, set another time slot and they failed again, and then I agreed to one more time slot -- guess what? they never showed up.

Aron W.

I know there is a lot of distrust out there for plumbers so if you need a job to do and worried, look no further. I highly recommend Blue Planet Drains & Plumbing. We had a leak behind the wall in our kitchen and were freaking out since it was the weekend and it was high pressure leak.

I looked on Yelp and found Blue Planet Drains & Plumbing and gave them a call... I am so glad I did. They advised they were very busy but they could have someone at our house by 3:00pm. The Service Technician (Marco Valdouinos) showed up at our house shortly before 3:00pm and was extremely professional and courteous. He explained in detail what needed to be done to fix the leak and what it would cost. He was very open about their cost structure so I did not feel as though we were getting cheated or anything.

The water line that needed to be repaired was made of special material which he did not have available in his truck and since it was the weekend it would be Monday before he could repair the line. He did offer to put a patch in place and return Monday morning 9:00am to repair it. We agreed and he put a patch on the line and within 20 minutes and was on his way.

He arrived at our house at 9:00am and again was extremely professional and courteous. He shut off the water and within 1/2 hour the line was repaired and he began to clean up and was on his way.

I would highly recommend Blue Planet Drains & Plumbing to my friends and family. If you do call on them ask for Marco... he is a good guy

Anthony H.

Very satisfied with Blue Planet! Not only did they show up on time but they showed up earlier than their estimated arrival, and called me in advanced to make sure that was okay. Marco showed up and greeted me in a very friendly fashion and explained what the problem was and the best cost effective way to correct it. I agreed to his assessment and he fixed the entire problem within an hour. Now my bathtub and shower don't leak anymore. The guy's a pro! Friendly, fast, and efficient, with very competitive pricing. Will definitely use their service again when needed!

Tina K.

Hector at Blue Planet is awesome! He came out to give an estimate for an unknown leak and did such a good job explaining everything that we went ahead and had him do the repairs. He was super patient and even took the time to explain how to fix small things ourselves. When there was a misunderstanding over the work order, he went ahead and took care of the problem. We will definitely ask for him the next time we have a plumbing problem!

Pamela D.

SIMPLY AMAZING!! I had them out twice now and I cannot say enough from their same day call 1 hr tech to my house, to super fast efficient work!! Marco and Joe both deserve a HUGE 5 stars for amazing customer service, no price gouging and superior work!! Love this company will use only these folks for my plumbing needs!!

Larissa P.

Wow, about to be taken to the cleaners! I called blue planet due to a mainline blockage at my house. The plumber shows up pulls out the toilet for access when there was a sewer clean out in my front yard. I told the plumber that was the access point for my sewer. He insisted to pull out the toilet to charge me more money. Two hours later he tells me that my sewer line is broken that I need to replace it and it was going to cost me $6,500 to replace 40 feet of sewer pipe all in the dirt area. Then the owner shows up to my house and cameras the sewer line. He's very persistent to replace the sewer line (then this person can't even speak English correctly). I just couldn't figure out how they came up with a figure of $6,500. I called another local plumber for a second opinion. They camera the line from the sewer clean out in front of me and found absolutely nothing wrong with my sewer line at all. Blue planet charged me $850.00 and wanted to take me for another $6,500. You guys should be embarrased!!!

Kenneth S.

I had a leak under my kitchen sink. I called my home warranty company was told they would make it a priority. 12 hours later no call. I called Blue Planet after seeing them on help. On a Saturday morning, Maria answered. I explained that I had company from out of town and was hosting a Super Bowl party so for me it was an emergency. She told me she'd call back within a few minutes and I was so happy she did as she had Service Technician Mike to my home within 30 minutes. With Mike's expertise, he was able to diagnose and fix the problem within no time. He was a pleasure to have in my home and was great as he worked while my company and I were at the kitchen table. I felt totally comfortable from the time Mike came to the door and I will definitely recommend this company. They saved me from what could have been a weekend of washing dishes in the laundry room sink. Thank you Blue Planet and thank you Mike. You made all the difference.

Alma R.

I called Blue Planet to get a phone quote because my toilet needed a new wax ring. The girl answered right away and told me a technician would call me right back to give me an estimate. Less than 5 minutes later Mike called and gave me a VERY reasonable and fair estimate. I went ahead and asked him what time they could come, he said between 3 and 4 pm. The dispatcher called just a few minutes after 3 and Mike was at my front door less than 20 minutes later. He got to work right away, he was very courteous, professional, super clean, and fixed my toilet.

The thing I loved most was that no one tried to upsell or upgrade anything. I was charged EXACTLY what was quoted. Mike was here for about 40 minutes and made sure I checked everything before he left.

I will DEFINITELY recommend Blue Planet and call them again in the future.

Ilyana S.

Yes one star and that is only because they work on Sundays and did not charge extra due to the weekend. I was experiencing low water pressure at my kitchen faucet and I knew it was due to the valve being corroded and not being able to turn completely on. I considered trying it myself, but was concerned due to a copper fitting going to my dishwasher and not being adept at plumbing and being able to properly fix that if I broke that connection. Other than that, it seemed pretty easy to repair on my own, but decided to get a quote. Blue Planet came out and informed me that they could repair it the next day since they did not have the correct valve. I thought about letting them do it since I thought it was not a major repair and would be pretty easy and inexpensive to repair. WRONG!

Quote was $249.50. When my mouth dropped, the repairman said he would drop it to $249.00 and that would include him turning off the water supply and draining the system. (That would be going out to the front yard and moving a valve 45 degrees while having a faucet turned on). Yes, I know pretty scary stuff. When I told him I would wait he looked at his book and at a second price listed and told me he could do it for $204.00. (Why couldn't I get that price the first time?) That would be $189.00 for the repair and of course, would include a $15.00 'Truck Operation Surcharge"". HUH???? $15.00 for them to drive their truck here to complete a repair? Are you serious? I have to tell you I seriously thought about calling the police for a crime report.

Well, I called a friend that offered to help me and went to Home Depot for the part, which cost a whopping $18.00. My friend came over and walked me through the repair and in about 90 minutes we had it complete. A few minor problems, but easily fixed. You could even You Tube it if you don't have friends that can do plumbing.

Now I know a real plumber could have completed the job in probably 30 minutes and granted they would supply the part, but $249.50???? Now, there is the argument that this is the ""market rate"", but I also believe in a fair price for fair work. I am not necessarily saying Blue Planet is a bad company or they are not charging what other companies would charge. But if you want your company to stand out then use common sense. Gouging people just because you can is not good service. Two different prices and a truck operations charge? I just wonder what the owner would say if a company did this to his/her mother?