Blue Mountain Plumbing

D J.

You can never contact them. They will accept a work order but never show up or respond to calls or emails

Michele G.

Beware. This company took the service fee from me that is required when using a home warranty company and never returned to do the repairs. They was supposed to fix a drain in an upstairs bathroom. When they arrived he said the equipment to fix the clog had broken on his way. He went upstairs to look, 30 seconds later came back downstairs, said he will be back Friday, asked for me to pay the service fee and left. They never came back. The home warranty company sent them several requests to return and they did not return. Do not use this company for any service.

Leonard G.

3 months ago this company was hired by my home warranty - they made me pay them $200 out of pocket to bring things up to code prior to them installing a garbage disposal. They installed it and the same day my dishwasher wouldn't drain. I notified Blue Mountain Plumbing and they said it wasn't their problem and told me to call an appliance repair. I paid $119 for an appliance technician to assess and he instantly knew it was a plumbing issue caused by Blue Mountain Plumbing as they'd left a drain plug in. So I re-notified Blue Mountain and they said they would reimburse the $119 via check. After 3 months of phone calls, they still have not reimbursed me. Very upsetting that this company made me pay out of pocket for an issue they caused and are avoiding responsibility. Do not recommend this company!!

Chad S.

Same story as the others, tried to require me to replace $1100.00 worth of additional items that the warranty company did not require me to replace. I would not advise anyone to do business with this company.

Smitha M.

This is the worst plumbing company we came across. They came to our house thru our insurance company to fix our kitchen drainage , was so impatient, very eager to take the service fees from us. The technician told us that there are some food particles stuck in our drainage and is submitting the claim to the insurance company for approval. He said he will come back and fix the issue after servicing few houses .

What they actually submitted to the insurance company was that our drainage is not installed properly ( this is a 14 year old house from a reputed builder). Insurance rejected our claim but the insurance company was nice to work with us to bear some cost if we decide to fix the issue. We contacted two plumbers ( independently ) with good reviews and rating, both of them confirmed that there is nothing wrong in installation , there was a build up in the drainage because of the usage of food. Please note I got independent diagnosis from two plumbers (highly rated ) and both of them gave the same diagnosis results that there was a block in the drainage and could be fixed with snake the line. Contracted one of the plumbers to resolve the issue and they did an amazing job (we used Plumbing Bros)

As many stated above , We had the same experience with Blue Mountain plumbing , their business model is to take the service fees , lie to the insurance company, quote a higher price to fix some issue which Is nit there and get your money . A very unethical company , please stay away.

We have escalated the issue to our insurance company to relook about contracting with this Company.

Will D.

I've had bad service before, but this company went out of the way to show us how unreliable and impatient they were. I don't recommend this company. Find an alternative company that will respect you and not treat you lackadaisically when you don't receive updates for a home warranty claim. I don't think customer service is professional or respectable, nor do I find the technicians respectable of service. Do not recommend

Victor C.

Integrity issues with thiis company they will lie to the insurance to not to do the job or overcharged

Lori D.

Waited around all day for scheduled appt time with window from 8am - 8pm only to find out at 7:15 pm they have rescheduled my appt for the next day with NO notice. Unreliable and unprofessional. Don't waste your time.

Nicholas R.

I too have had a terrible day bc of this company. They try to upsell and then when I declined they damaged out walls further claiming they needed more exposure. Cut our water line(so we had no water at all!) then left us high and dry. Bc they lied to warranty company the warranty company denied our claim. Worst company I have ever dealt with. I hope they get theirs one day.

Diana C.

our hot water heater went out on Sunday morning. Called my home warranty company and put in a claim, by 9 am I had been assigned Blue Mountain, went to their app and asked for Monday morning, afternoon or Tuesday morning....got no reply back! left a message Sunday afternoon asking for a call back about service. So on Monday I called at 9 am to see when they will be out....no one answered, left a message, by 11 am, still no call, so I tried again, left a message, so they return the call at 11:45 am only to say it would be Tuesday afternoon, not happy, I asked why they didn't answer the phones, according to them they were in a "meeting" ...gee thanks for letting me miss a day of work, for no reason....I called my home warranty company to let them know how unhappy I was and than this &^%$ company canceled my appointment ....so now it is being escalated by the home warranty company and they are trying to get a company out...by the way the home warranty company has been great and calling me with updates ...