Blue Mountain Plumbing, Heating & Cooling

Jerry W.

Great value!!! Nathan and assoc, arrived at my home timely and installed new Moen Kitchen faucet. Very friendly and accomodating. In fact I was asked permission to use two paper towel sheets! One of my best experiences with plumber issues. Don't hestate to try them if you have't all ready.

Ryan B.

TLDR: DO NOT USE THESE GUYS.
11/25/2023 EDIT - Response to Blue Mountain's response below.
FACTS: I provided BOTH a picture of the existing trim AND the trim I wanted it replaced with. Nate did not respond to the pictures sent and assumed that the existing trim was Moen. Happy to provide screen shots of the conversation.

FACTS: Upon arriving and seeing that the existing trim was not in fact Moen, Blue Mountain proceeded, without my consent, on replacing with like for like. Had he called and clarified BEFORE making this assumption, I would have had him replace with the appropriate valve, knowing that it would cost more.

FACTS: Being a reasonable owner, I accepted the incorrect trim piece and chalked it up to ""mis-communication"" and would have been okay if the replacement trim ACTUALLY WORKED.

FACTS: THE REPLACEMENT TRIM NOW DOES NOT FUNCTION PROPERLY AND WAS NOT INSTALLED CORRECTLY. This has been confirmed by my new plumber. I called and informed Blue Mountain that despite multiple attempts to make the replacement work, it does not work. We do not have hot water at the shower head. I stated that prior to Nate replacing the trim, it worked fine. That I am happy to pay for the work that was done correctly, but would like for him to fix the existing trim prior to paying for that scope (very reasonable. He then became very arrogant, rude, and abrasive and stated ""find a new plumber, I don't like how you're coming at me."" exact words. He threatened a lien against my property. Keep in mind that the only thing I said was that it is not working and it was before, that's it. I expressed disbelief at this blatant regard for common decency, asked for empathy as my tenant did not have hot water, to which he replied with nothing but callous arrogance that I would question his work.

DO YOURSELF A FAVOR, TAKE NATE'S OWN ADVICE AND HIRE A DIFFERENT PLUMBER! You will sleep better at night.

The details:
I contacted Blue Mountain (Nate) in early November to replace shut off valves for my kitchen sink, bathroom sink and toilet.

I also asked him what it would take to replace the existing trim (controls) on the shower. I provided pictures of the existing trim and asked what it would take to swap this out with a Moen trim kit. I also asked specifically if he would need to replace the valve (assuming he would need to do that).

After not hearing back from him via messages or emails, I called to follow up on the request. He stated he would not need to replace the valve and that he can ""rework"" the existing valve to receive Moen. I specifically asked again if this was possible and he stated ""they do it all the time"".

When he came to do the work, rather than replacing the trim kit with a Moen trim kit, like he had discussed, he replaced it with the exact same kit that was on there (a Mixet trim piece). He DID NOT call me to discuss prior to doing the work. He DID NOT ask if I wanted to replace with the proper Moen Valve. He instead just replaced the kit with the same model. To top it off, the replacement does not work correctly and my tenant has been without hot water at the shower since the install! This is winter in Colorado.

When asked to fix the work so my tenant could have hot water, he stated it was not his fault. I simply stated that ""it worked before and now doesn't"", he became belligerent stating that he would put a lien on the property of I didn't pay for the work he had done. I stated that I would be happy to pay for the work he did correctly and would give him a chance to correct. At that, he said find a new plumber, I can't help you.

Very sad to see a contractors blatant disregard to do what is right. Meanwhile, in the middle of winter, my tenant still does not have hot water. Very sad. I would not recommend this plumber to anyone. Stay away!

Penelope M.

we were set up by HWA with this company Blue Mountain Plumbing , paid our $100 deductible when they came ( a guy called Travis) and saw the issue which then they needed to order a part. When i spoke to them 6 weeks later asking what's going on , they said part is hard to find , and i have never heard from them since , and both HWA and myself cannot get hold of them . They are a scam , so please beware!! Now HWA charging me another $100 to get a different plumber because it has been so long ?

John P.

Nate was able to swing by earlier than scheduled. They got the piping problem fixed quickly and within a reasonable price. This is a great company and I'd recommend them to anyone. Plus they played with and put my dogs at ease.

Missy B.

AMAZING service after 2 failed attempts by a large mainstream HVAC company to fix my air conditioning. Nate picked up the phone on the first ring, walked me through his quotes, and scheduled a time to come by. They were prompt and professional, welcomed the dogs out to assist with refilling my refrigerant, and offered to show me what steps they were taking.

Will only be calling this company for any future needs. Their prices are competitive, their service is quick, they are responsive, and the technicians were great!

Capt. M.

Great company services, I highly recommend Blue Mountain - Keith did a great job fixing and delivering full AC maintenance.

Nicole L.

I highly recommend Blue Mountain plumbing, heating &cooling. Nàte does exceptional work. His apprentice is great to work with too. My husband and I make this company our first call for service, repair and installation.

Very happy customer,

NL

Duncan T.

Blue Mountain installed a second water heater, and a humidifier in November. They did a good job so we also got them to replace a bad faucet. I contacted them a few days ago to say the humidifier didn't seem to be working properly. They came a couple of days later and I was sleeping so soundly that I didn't hear the doorbell or the calls on my phone, so I missed the appointment. They were very kind when I contacted them to apologise, and they came back the next day, fixed it (replaced a part) and didn't charge me. I didn't pay extra for any warranty when I got the humidifier and heater installed, so that was great! I recommend them.

L G.

Response to Blue Mountain Heating's reaction: ONLY TWO people have ever been in my unit to hear the hum. Blue Mountain Heating makes it sound as though a dozen people were inside and none heard it. The TWO people were the HOA president and the previous furnace man. The HOA president said yes, he could hear it. The furnace man said he could not, but then said, ""My ears are burned out."" He admitted to having tinnitus and hearing loss. I had invited Nathan inside my unit to listen, but he declined. I had invited the head of our property management to my home to listen. She declined. So there you have it: the FACTS. And now it's a year later, and there's NO heat for three weeks now as of this edit (Oct. 22, 2020). The unit is set to turn on when the outdoor temp hits 68 degrees. It's been as low as 30's overnight -- and NO HEAT whatsoever. A fix to a heater is supposed to last MORE THAN ONE SEASON. The annual HOA meeting is coming up and I will gun for HOA president. I certainly know which HVAC company we won't be using anymore.

Matt J.

Called to set up an appointment and was able to get one set for the very next day to get my furnace cleaned and my AC lines inspected. They showed up on time and got the job done efficiently and quickly and was very friendly and professional. 10/10 would recommend this company to everyone I know.