Blue Mountain Construction Services

Ondrea D.

We bought our new construction home October 2019. Here it is 2022 and gradually over the course of the two and a half years the AC has started blowing hot air. It has never cooled off the bedrooms upstairs or the guest room downstairs. They installed the thermostat in the master bedroom which causes the system to turn off before the rest of the house is cool. The air barely blows in the kids rooms. They installed three drier filters on the system which caused the TXV to stop working and freeze up which costs us a few thousand to fix. When I called them about the problem they wanted to charge us over 100 dollars an hour to come and fix what they screwed up by improperly installing the system into our home. There is no reason for a brand new system to quit working only two and half years into using it. The system is supposed to have 7/8 copper lines but they switched it to 3/4 copper lines in the middle of the line runs. Stay away from this company they are bad news and care nothing about their customers.

Michael N.

I was unable to have my washer and dryer installed because the drain pan they installed was too far back near the wall. It needed to be an inch forward.

I emailed customer service and no response. I called and spoke with a lady that transferred me to someone. I left a voicemail and still no response.

I tried a different email and received a response. The lady wanted to charge me for a new drain pan for over $300. I told her we just needed to move the current pan forward. I never got any responses after that. As you can tell they don't offer warranty.

Christopher D.

I got blue mountain Construction through the warranty of the company I bought our house from,
This is a new Construction home. Blue mountain construction installed the Hvac system. I moved
Into my home in December 31, 2015, approximately April 2016 I turned on my Ac , at which time
My AC were blowing hot . I Called blue mountain regarding this problem , a repair man can out,
And told me ,my system were out Freon . And they forgot to filled the System during installation .
So he filled the system with Freon, neve checked for Leaks. System works until 2018 , they came
And filled the system a second time , never checking for Leaks. Every year after 2018 until now
Present, I have my Freon replenished yearly.

nicole c.

I've called 4 times in a week. Left messages and no return calls. Beyond frustrating. My heating isn't working properly in a brand new home and the weather is so cold.

Leslie J.

I live in a new home, just closed escrow in December 2019 - the first summer in the home, 2020, the AC went down, twice! Now summer of 2021, it is down again. The company is meant to fix the issue, supposedly today, but refuses to schedule an appointment until I ""promise to pay"". Apparently the warranty is limited and labor costs are not covered after 12-months on a BRAND NEW system in addition some parts are not covered.

I was informed last year that the duct work in the attic was leaking (this leak cost me thousands in utility bills) however Blue Mountain states that another contractor could have been in the attic during the home build and damaged their work - taking 0 responsibility. The duct work was supposedly fixed but that remains to be seen, given I am having an identical issue - vents blowing out warm air on a system that is less than 2 years old.

My experience with this company is that they are 1) Money hungry and 2) They lack customer service skills, they simply don't care - a really bad combination!

It remains to be seen if Blue Mountain Air makes things right -

LJ

Kemi A.

This company should be avoided period. We bought a new construction home from Meritage homes and we have had one issue after the other, with both the heating and the cooling systems. They send all sorts of incompetence techs who all contradict each other with what the issues were.

There support service is ridiculous, when we called because the furnace stopped working in a new construction home that's just a year old. They didn't get back or respond in a timely manner. Why builders still give this company work is beyond me. Actually I guess it's because they are cheaper than competent companies that know what they are doing!

Christine H.

We had Blue Mountain install our solar and, now, they no longer do solar installations. After multiple phone calls and a promise that the CEO would get back to us in 24 hours about two weeks ago, nothing. We are stuck without our warranty and unanswered questions about how the system works. I only gave two stars because the installers were kind and did a decent job.

Clyde S.

AVOID THIS COMPANY

Short Version: My recommendation to ALL prospective customers for ANY Blue Mountain service is that you avoid this company. There are too many competent companies operating with integrity that are listed here on Yelp with outstanding reviews that deserve a chance to earn your loyalty. Do not waste your time and money on Blue Mountain.

Expanded Version: I purchased a PV solar installation from a division of Blue Mountain. My contract with Blue Mountain provides that for the next 20 years they will monitor and maintain my system as well as my roof for system related leaks. However shortly after the California shelter in place orders in March 2020, Blue Mountain shutdown their solar division and let go of all but one of the division's employees. And they chose not to notify their customers of this decision.

I am writing this review in August 2020. After multiple calls, no one from the company has yet to return my call, including the CEO, Steven Brown, who was supposed to call me back within 24 hours as promised by their receptionist during my last call. As of this writing, it has been three weeks and still no return call from ANYONE. Just before making this posting on August 17, 2020 I called the company to see if anyone was available to take my call. Once more I was told that a message would be left with the CEO and that there was no one else in the company that I could speak with regarding solar installations.

Blue Mountain clearly is not monitoring the energy production of my solar array, And they effectively are not available to perform maintenance or repairs as they have no division, no employees and no procedures nor any designated third party assignee in place to handle their obligations. Solar arrays require a substantial investment by property owners. And Blue Mountain induced their customers to buy these expensive systems by promising contractually to monitor, maintain and repair them. Blue Mountain's willful abandonment of their customers and their solar division with NO provisions made for their ongoing obligations is willful misconduct.

As for anyone from Blue Mountain who might respond to this review here on Yelp, this is of little value to me or any of your other solar customers at this point. If you want to do the right thing, notify your customers in writing of your decision to close the solar division and explain exactly how their systems will be monitored, maintained and repaired going forward. Also provide customers with phone numbers for emergency services that will be provided either by designated employees trained to handle these obligations or a competent third party solar service company designated as your assignee. (Needless to say, this should have been done by Blue Mountain before closing and disbanding its solar division.)

Albert C.

I bought a home from Shea Homes Livermore two years ago. The HVAC failed. I called Shea Homes customer service and was told the HVAC is out of warranty. I got the contact information for the installer, Blue Mountains, and they do not back their work either. I would expect better from Shea Homes and Blue Mountain for major systems like HVAC than a one year warranty. Very disappointed.

Cheng Z.

If this company has 0 ZERO review I will give them zero review trust me stay away with this company they never answer your phone when you need them . Never show up on time I'm talking about show up the next one or two day after your appointment without even calling you why they can't show up on time . This company make my blood pressure go up like crazy do not use them ! Trust the yelp reviews ! They are only good with the price but if you want problems after good lucky .