Blackburn & Davis

Carol P.

We have used Blackburn & Davis three times now after out pricier plumber couldn't respond in a reasonable time. We are so glad we found this plumber and only wish we had years ago! They are most competent, professional, and very reasonable.

Carol P.

Shawna C.

DO NOT USE THIS COMPANY!!!!!!!!
They charged me double what they quoted on the phone lied about the charges. Didn't complete the job and then sent me the bill 3 days before it was due with threats 2% additional for late payments and legal action if not payed in bold print across the top of the bill. I'd say if they have to put that on the top of the bill they have a pretty serious scam going on.
S Creech Louisville

Anu B.

Liked that they showed up with mask , had to wait little bit because could not find the address , was knowledgeable & did good job .

Jim F.

When we bought our house in J-Town nearly 4 years ago we found out that the addition (added in '2000) had radiant heat. I was, like, AWESOME, because while fan-forced heat is the norm, bare feet on a heated floor is a pretty cool thing, especially in the cooler months.

Fast forward to a few weeks ago when Jim (that's me!) noticed that the floor wasn't warm, even though I'd turned the radiant heat on. Checking the circulation pumps I noticed the one for our bedroom was really but not circulating hot water. This makes for unhappy Jim, because the sole reason I go barefoot in the bedroom (did ya catch that pun?) is that I likes the warm on the feets.

As realization set it, I decided that as much as I could *try* to replace the circulation pumps myself (Jim is a pretty handy guy), but I didn't want to run into something that would have ended up costing me more to fix and if I'd have called an expert in the first place.

To the yellow pages I go (that's purely a figure of speech any more...seriously) to see abut getting the pumps replaced. I started w/Drexler (who replaced our HVAC system a couple years ago). -- They don't do radiant (or, as I've come to learn, Hydronic) heat.

I called Jarboe's -- Nope.
I called Maeser -- Nope.

After a few disappointing phone calls that weren't getting me any closer to warming my feet, I tried a different approach. Instead of calling and trying my luck, I called the local plumbing supply business and asked the question ""Who in the area services residential hydronic heating?"". They had one answer.

Blackburn and Davis was that answer.

I called to see if I could get someone out to fix my cold feet problem and they said they'd give me a call on Monday morning to see when someone would be out. Monday morning I got a phone call and was told they'd be out that morning. Less than an hour later they were at my front door.

I let them in and told them what the problem was and he started to diagnose the issue. In less then 10 minutes he had figured it out, said he had the parts he needed on the truck, and gave me an estimate. A quick call to the wife to let her know what was going on, and they went right to work.

As I watched (I'm an observer, not the ""hover over a guy and ask a bunch of questions to slow him down"" kinda guy.) I could tell that he was experienced at replacing these pumps and knew what he was doing.

Remember when I said I thought about buying the pumps and doing it myself? I was about 2/3 of the way correct. One of the bolts from the old pump wouldn't come off, so he had to use a nifty little round electrical hand-held saw to for that part (Jim doesn't have one of those). There were also a couple other parts that were needed that Jim probably didn't have, either.

About 90 minutes later the pumps were replaced, the work area was cleaned up, and Jim's feet were warm again.

I definitely made the right choice in calling Blackburn and Davis.

Will V.

In January, this company removed and reinstalled a toilet in our home. We noticed after they left that it rocked slightly. It was a low-level annoyance that I did not attempt to address until recently (September). I attempted to fix the problem myself. When I took off the plastic cap covering the floor bolt, I discovered the company used a round weld nut rather than the typical hex nut. I have never seen such a thing (had to Google what it was called). I called the company to ask how to tighten this type of nut. They acted as if they didn't understand the situation. I offered to FaceTime them or send a picture. Reluctantly, they allowed me to send a picture. After about 30 minutes, I called to see what they thought the solution was. They said they had no idea and would need to come out to reset the toilet. I asked them if they would charge me for the visit. They said yes. I asked them why. They said they had only a 30 day guarantee. I explained the issue arose well within that 30 day period, but I hadn't called because of COVID and it was a minor problem. That did not persuade them. I have used this company for years, but will not any longer. Disappointing.

S G.

We woke up this morning to a furnace that was not working. Since it was Sunday I just assumed we probably wouldn't be able to get anyone to take a look at it until at least tomorrow. I tracked down an emergency phone number for Blackburn and Davis and called and left a message. By the time we left church someone had tried to reach me twice. I returned the phone call and learned that they could send someone out within the hour. I was amazed! One of their technicians showed up promptly, checked our furnace, determined what the problem was and even had the replacement part on his truck, so the furnace was up and running in no time! We were thrilled, especially since the nighttime lows will be in the teens in the next couple of days. Thank you Blackburn and Davis! (BTW - They have helped us out a couple of other times in the last 25 years when we have been in a bind.)

Gbenga A.

I was looking for a plumber to fix my kitchen faucet, I found Blackburn and Davis in the yellow pages. I thought it was a nice plumbing company different from the other ones I had used. Alas! I was wrong.

The guy came, and before he started work, I asked him how they charged ?he said their charge was per hour. I further asked how long he thought the work would take(to unclog kitchen pipe) he said 1 hour. True to his word, this job was done in 48 minutes.
I asked him for my bill and was told the bill was going to come in the mail. He even boasted that they were the cheapest plumbing company in Louisville. Finally the bill came about 3 weeks after the plumbing was done-which was not satisfactorily done anyway.
I was surprised when I received a bill for $204.25. broken down as labor $169.25 (I was told their hourly rate was $97/hour), then material $15, and then get this! truck charge $20.

I put a call through to their office and the lady I spoke with insisted that that was their charge, and she explained that their hourly rate started counting as soon as their technician left their office, its like somebody coming to work and the person starts working as soon as he leaves his house even before he gets to the office.
I found this explanation absurd and ridiculous! I requested to speak her boss, the guy was so rude- probably has never had of what is called customer service, he justified why I have to pay for their truck ($20) -whatever that meant; and also pay for the time of their technician even while he was still on the road or having breakfast on his way to my house!!!

If you choose to allow Blackburn and Davis work for you, then remember that you will pay for their truck! their hourly rate starts as soon as their technician drives out of their office, does not matter if you live 40 miles away.

as for me I am done with them.

Gary S.

This company is living in 1980. The only way to pay your bill without a fee is mailing a check which is kind of hilarious except when you mail them a check and they can't find it and try to charge you a late fee. They also charged too much for the service - won't use them again.

David R.

We had 2 plumbing companies that could not find the leak much less fix it. Blackburn and Davis showed up exactly as they told me they would and found the leak and had it fixed that day. Thank you thank you thank you!

Brent H.

Horrible company. Horrible communication. As you can tell by other reviews that are all poor. Can't recommend more to use someone else. Never seen someone try and take advantage of the elderly like these people.