Black Mountain Plumbing

David H.

DO NOT USE THIS COMPANY! If I could give a lower rating I would. And keep in mind I don't Yelp often. Scroll down and see what others have written. Had Daniel Kent of Black Mountain Plumbing come out to the house by SERVPRO and was very unprofessional. Couldn't tell me what was leaking or what I needed to buy to get a new hot water tank. Looked at me and then went to the hot water tank and said it's 12 years old, that's why your hot water tank doesn't work. Told me isn't there to educate me and that he is only there to move it and put temporary lines up while the demo work is being done. Very very unprofessional. He will not ever get to come out here again. Scott the owner isn't any better, as when I called him, he wanted to educate me on his credentials and tell me that they aren't there to inform the client what has happened or why it happened but only to do the job and that's it. This company is a joke.

Spencer K.

Our Hot Water Heater was leaking, slowly, so i scheduled them to come take a look. The scheduling lady on the phone set up the appointment, but never noted there was a minumim $50 charge just for coming out. It's really my fault for not asking, but i felt she should have at least let me know since it seems so many companies are offering ""free quotes"" and such. The Tech, Soloman, was very friendly and seemed quite knowledgeable, and he was a local too. The ballpark estimate he gave seemed pretty high. I ultimately went elsewhere since we were able to use the home warranty we had in place (that i'd forgotten about before scheduling BMP, oops), but i wanted to try a local spot first since we live in SR. Ultimately the 3 star rating because it seemed a little pricey and I wasn't trilled to pay the $50 charge just for the quote; but i share in the responsibility for not having asked. I would recommend the operator note it in the future, but the company seemed pretty good all things considered.

Mark J.

Big thank you to Dylan, Scott, and Adam at Black Mountain Plumbing. We noticed water coming from a garage wall and an exterior wall and needless to say we knew we needed help. We noticed them working at another house down the street previously and looked them up on yelp and decided to give them a go. Scott initially came out to assess the situation and provided us some options that would work to fix the issue. Once we decided on a plan of action we set up a date and a team from black mountain came out and got the job done in a timely and professional manner. Couldn't be happier with the work they did and we will definitely look to them for plumbing issues in the future.

Lisa T.

I have used Black Mountain Plumbing numerous times, with different technicians, and it always goes very well. The employees are knowledgeable, professional, explain and show what they are doing, responsive, etc. They don't do work that isn't required, or give time frames on when you should schedule work and why (rush, not rush, before warranty expires, etc). Most recently Solomon did my water heater install and changed a few valves while he was there. I felt comfortable working with him, as he clearly took care and pride in his work, and as with all the BMP staff I've worked with, is friendly and knowledgeable. I will always use BMP for my plumbing needs.

Mark K.

We had a commercial water heater installed in our Cafe and Robert and his staff made this an easy process from the quote through the installation!!! John was excellent on site with the installation and when an adjustment was needed to meet electrical needs Robert came out the next day and took care of everything quickly. Everything is working perfectly and I know I will be calling Robert for any plumbing needs in the future!!

Tom E.

We had BMP install a toilet. When the plumber was done he when to the front door and ask for a check. I could hear water running in the bathroom, so I called him back upstairs. He eventually admitted that a seal was leaking and pointed out that if BMP had provided the toilet ""the problem would be his"". I later found that the toilet parts were not correctly installed and it was not the filler valve as he had told me, but the drain valve that was leaking.

Bottom line is BMP probably has plumbers who can install a toilet and correctly diagnose a leak. But I sure didn't get one this time.

Mike K.

My first three experiences with Black Mountain Plumbing (March through August) were great, top dollar, but good work is worth paying for.

My last three interactions (September - today) have been radically different. The new scheduler is rude and unhelpful and I'm not willing to wait three days for a 4 hour arrival window.

A competitor was able to give me a 2 hour window today. I'm generally pretty loyal, but rude and condescending doesn't work for me.

Jared M.

Fantastic customer support and service, but I pricing is really high. I feel like I kinda got raked over the coals with my bill.

R C.

Adam was a lifesaver!! Our shower handle broke and I got several plumbers telling me it would require changing the valve inside (over $1K repair). Adam was able to replace the handle without messing the valve or the tiles saving us tons of money. He was very patient and persistent in getting the broken pieces out and our handle works like a charm now. Thank you!!!!

Andy H.

Our go-to place for anything plumbing related. They won't mess around with you and try to upsell you on anything parts or services. We've had to use them on a few occasions the past 2-3 years and they have always come through and done a fantastic job. Staff is always super courteous and friendly so don't forget to tip them well after a job well done!