Black Mountain Plumbing

J S.

Flooding sewer pipe. On a Saturday. 90 minute response from Solomon. A great representative for this company. Was quick, very polite and even more helpful. Charged a fair price for a great job. Didn't mind explaining things and made sure we were comfortable with his work and the job.
Again this company has not disappointed after many years. Honest and great work for a fair price.

Erma W.

RE: Outdoor valve repair due to leak from the kitchen on December 22, 2022.

Our 6th time using Black Mountain Plumbing. Never disappoints. SOLOMON was professional and prompt. He explained what the job entailed and provided pricing prior to the repair. Solomon was very accommodating to our other concerns that may require their future services. We like this company. Smooth transaction and service every time.

RE: Fix the High Water Pressure in the House on December 27, 2022

Our 7th time using Black Mountain Plumbing and we were happy to get SOLOMON again. As expected, Solomon was professional and prompt. Solomon replaced the water pressure regulator with internal bypass, and soldering. 1 Year Parts and Labor Warranty. We like this company. Smooth transaction and service every time.

Marcia M.

I can't say enough good things about BMP!!! Called yesterday about shower leak, corroded knobs, Dayne came today and far exceeded my expectations. Not only did he fix my leak and knobs, but problem solved other water issues I was having. Great work!!!!! Price was very fair, too. I'm a senior and so relieved to have found a company I can trust.

William A.

We asked for an estimate of a leak from upstairs bathroom into the kitchen. I put this on my appointment request. Charge for assessment was $49. The plumber came looked at the deli Ing and said he could not do anything without someone testing for asbestos then asked for the $49! He could have told us that before he came and saved me $49. Never recommend them or use them again. Ripoff!

Sam O.

2022.02.16

Daniel came out this morning to move the water heater as part of water remediation work. At that point I was told that Black Mountain Plumbing (BMP) does not work with insurance and that I would have to pay for $800 + (surprise) $600 to replace a water regulator before hooking up the temporary water heater. This is approx $1,400 out of pocket today.

I had to decline working with BMP due to this.

I gave feedback to Daniel that I would have appreciated knowing up front that they did not work with insurance. His response was that I should talk with the office not him - I can only talk with him about specific work being done and that it is not his responsibility to tell me up front about not taking insurance.

Next, I said: ""ok, I will talk with the office. Let me give you some personal feedback, your customer service attitude is abrasive and not helpful."" As I was talking, Daniel got in his truck and drove off and left me in mid sentence. VERY UNPROFESSIONAL conduct.

I called the office and Kathy (sp?) answered and took my call, feedback, and report of the incident very well.

In the past, BMP has provided excellent service in the past. Very professional, courteous, and high quality work.

I don't know what to make of this incidence

Mark C.

An update to my previous post, a new plumber from another company came out today to do the repairs and was able to pinpoint why the pipe cracked. You can clearly see that the inexperienced plumber from Black mountain had cross-threaded the part and damaged it from the start. Clearly poor customer service and workmanship from a company that claims they strive for outstanding levels of both. When things go wrong they want nothing to do with it.

T M.

Great job. I called these guys after another plumber cancelled an hour out from his ETA, after making a tenant wait 5 days for availability. Solomon called the tenant and actually moved the appointment forward! Rate was as quoted and plumber did exactly what I asked. I will be calling again for my next tenant plumbing issue! Office staff was knowledgeable and pleasant as well.
Best Plumber I have found in San Diego!

Carrie G.

Good service and not outrageous pricing. We used them on a leaky pipe and they got there same day! Highly recommend!

Gavin C.

You ever have that Tuesday after a holiday weekend where you feel like the universe is going to absolutely punish you in exchange for a few relaxing days off? Like that one post Memorial Day week a long time ago where my body decided that kidney stones were a good idea. What is it with this weekend attacking my plumbing?

I'm getting ahead of myself.

Plumbing. My wife got up early - as nurses tend to do - to begin her day. When she started the water in our bathroom ... it sounded a bit like an incredibly angry psychopath was trying to violently shake apart our plumbing. While I found this sound to be upsetting, our dog was outright enraged. He let me know that this was to stop immediately and that he expected me to call in a plumber as soon 8AM rolled around (did I mention this was all going down at 5:20 AM?).

So yeah, pluming once again under attack after a long holiday weekend.

Okay, I might be blaming this on the universe, but I will grant the universe this: the solution was also waiting for me on the doorstop this morning. Our community newsletter was there, and within it, the number to Black Mountain Plumbing.

I don't really like making phone calls, but my dog (the one insisting this get fixed IMMEDIATELY) also will not make these calls. So I relented and got through right away. Daniel was available and in the area, and get this ... would be over ASAP.

A few tests later, the problem was identified. By 10:30 AM, the violent shaking pipes had been calmed by a new pressure regulator (I wish they made this for humans, BTW). Daniel also fixed an unrelated issue with the lack of hot water in my shower.

Everyone I worked with was very helpful and honest. My dog is no longer giving me dirty looks. And I still have the majority of this post-holiday Tuesday to enjoy.

I'm not a fan of days beginning like this one did, but I am a huge fan companies like this who show up and do an amazing job and set things right.

Stephanie B.

Fair honest and professional. They communicate the issue and how they can fix it. My issue was not a quick fix. The associate even though it was super tough on something that should have been simple. They saved me a lot of money by being persistent and getting the job done without it turning into a giant job. (hot cold turning knob broke and no way to remove it for the average person) It's four stars because while they are awesome.
Just wish they could do it all detecting a leak and fixing a slab leak all in the same company would make it 5 star.