Black Hills

Priscilla C.

Used Black Hills for a lighting repair in our home. It was easy to schedule an appointment, they were responsive, got the issue fixed, and didn't over charge me! Would use them again.

Gary F.

My son just purchased a 2200 soft home built in 2006. The home is heated with a heat pump and his heating bill was running $600/mo. He called Black Hills for quote to fix it. They came out, said his 12 year old system is obsolete, needs $3500 in parts, labor would be on top of that and he might as well put a whole new system in at a cost of $10k-$15k. My son decided on getting another opinion from a company call Sunrise Energy Systems out of Puyallup. The technician had the parts on his truck, he repaired the system and then verified his repairs, total cost under $300. I asked if it looked like the system was on its last legs. The tech said everything is running as it should and has a lot of life left in it. Beware of Black Hills. They were mining for gold and stretched the truth to the breaking point. I would only recommend them to someone I did not like!

Kevin M.

Black Hills did an outstanding job for us on our challenging furnace/heat pump installation. We have a master suite that was added on by the previous owner in a nonprofessional way(DIY). It made Black Hill's job very difficult and we showed them the potential problems up front, but they gave their word they would be very responsive and make it work. They were quick to reply to trouble calls during installation and now we have an excellent HVAC system.

Jim D.

Professional and thorough; however, will try and go as far as complete system replacement for minor repairs. Quoted $1,300 for parts that cost less than $200 and simple labor install ""20 min"" . Be weary!!

M D.

We had them out for a yearly service of our furnace that was installed last year about this time. We had some many headaches with the company that did the install, we decided to try these guys as they were someone we looked at before. They were AWESOME! From the time I made a call to set the appt until Dan left last night - just AWESOME! The ladies on the phone were professional, courteous and just nice. I really like that they send a picture of the tech before he got to the door so I felt that much safer letting him in the door. And Dan, our tech, was great. He tried to fix the short comings of the installation company and tweaked a few minor things that were done improperly. He explained everything he did and gave us tips for the future. We have noticed a HUGE difference in the way the vents are blowing and just the overall temp of the house. THANK YOU Black Hills and THANK YOU Dan.

James F.

I contacted Black Hills just before Thanksgiving after our heat and hot water systems at the same time. When I mentioned that I was disabled, Black Hills placed me in high priority for prompt scheduling. They also dropped off several space heaters to help keep us warm until they had all of the new equipment shipped and placed. One month later, a gentleman named Eric from Black Hills came back out to resolve an issue raised by one of the county inspectors. Eric made the fix promptly and complimented the inspector's work. What a classy guy!

I would not hesitate to recommend Black Hills Home Services if asked by anyone, anytime.

Greg P.

Dave G designed our replacement Heat Pump and Furnace, we could not have been happier with his friendliness and expertise.

The installers were amazing, their professionalism and dedication to do high quality work was duly noted.

We also had a Hot Water Tank replaced, again the installer (Levi) was professional, organized and efficient regarding the installation.

Very happy customers

""Double Thumbs Up""

Tim M.

They charged $400 for a new furnace thermostat. That is an outrages price, especially since I found the same thermostat after they installed it for $125 installed $200 with warranty elsewhere. The only reason they provided for such a ridiculous price for the thermostat was it under warrant for 5 years and they installed it. I will never use this company I feel they charges are extremely high and poor quality work. Still don't have a working furnace, something new is wrong, need a different tech for new problem.

Kate C.

We needed a furnace replacement and had Black Hills come out as our second quote. The consultant spent 2+ hours with us - measuring windows, walking the house, understanding our house - before offering a quote. We appreciated his honesty, his willingness to answer all of our questions and the fact that he didn't try to sell us something that would have been overkill for our 100+ year old house. Our install was a few days later and Jake, our tech, could not have been better. He was extremely professional and thorough and worked hard to get our furnace installed in a timely manner, even after the aforementioned 100+ year old house gave him some unexpected issues. This experience was great - we couldn't have asked for better and the fact that they offer multiple guarantee types gives us the peace of mind that we made the right decision.

Sven W.

Beware of their offers and do some research!
My two stars are a mix of 5 stars for the service & timeliness and -1 (negative stars if they were possible) stars for a proposed price offer to perform a prophylactic measure.

We asked for a maintenance of our furnace, winter being around the corner. All was well, technician came out just as agreed and he did a good job, was nice and professional. They billed around $120 incl. tax, reasonable. No complaints whatsoever.

However, the technician found that the igniter had only limited time left (""bad ohm reading, may break/fail during winter heating season"").
Our furnace is about 12 years old so seems possible/feasible.

He offered to replace the igniter for a price of around $425.

He had taken the igniter out to show me and I asked him whether this little part really costs $425. He showed me a price list in a binder and referred to it as the price it costs. He offered an annual service plan which would take some % off the price.
My gut feel was that it's impossible for that thing to be that expensive so I asked him the put it back in. I then researched and talked to the manufacturer. The actual part costs $30 for an original and $15 for a knock off. It takes less than 10 minutes to install (even for an amateur).

I called Black Hills and asked them if maybe I am missing something here, that the $425 includes something I haven't considered but no, it's for the part and the installation.
That is not a reasonable price, by any means....and nice try on the maintenance plan scheme there...

So, don't just accept a price from a glossy price list with fancy graphs that look good - it might not be!