Black Diamond Electric, Plumbing, Heating and Air

Amber Lee B.

I received a furnace from them first and my service was fast and easy. The technicians were great and it was definitely easy to set up and pay for my services. So then I decided to go with them for A/C and that was where it started turning into a bad experience. They had shut off my breaker to install, of course, but didn't check the freezer that was on my back porch, or unplug it while they turned it off and then plugged it back in, and it ruined over $500 worth of food, and the 4 month supply of breast milk that I had pumped for my twin boys, my last children, and my supply was all dried up. I was absolutely devastated to say the least. I called to inform them and hopefully talk to a manager about it so that something like that wouldn't happen to anyone else. The manager called me back and blamed it all on me basically and gave no sympathy to me for ruining my very last supply of breast milk that I was ever going to make.

THEN, I called about my warranty on my furnace for them to do a tube-up, which is included in my warranty, and not once, but twice in a row, they did not come in the 4 hour window OR let me know that they were going to be late until after the window had already passed. I took work off two half days for nothing. They never called me back and they have never made anything right. So I'm going to say 3 stars, and only for the sole purpose of the installation people were kind. I never felt like a priority after I had already paid them the money for the product or like my warranty doesn't mean anything to them. Meh. Wouldn't recommend.

Cami F.

Terrible company, we're selling our house and we needed an electrician to come by and check some stuff out. They came by checked the stuff out we asked and said it would be 20 grand. 20 grand? Are they insane? Definitely tried over charging because our grandma was there while we were working and thought they could get away with tricking an older woman. Got a quote from somewhere else and we got a way better deal and spent less than 10 grand. Would not recommend this business to anyone. Not worth your time or money.

Alex P.

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Thomas K.

Price gauge warning. I requested a quote for a (1) new hot water heater, (2) pressure regulator valve, and (3) replacement P-traps under the sinks. The service agents were very polite and all, but the quote came in at DOUBLE the market price. I determined this by googling the price of these items and then getting a 2nd quote from another company. That 2nd quote came in at ~50% of the cost, and matched the market rates I had researched via the google search bar.

Ashley C.

Love that they showed up 30 minutes into their time window! Malachi was our technician and was super informative and thorough with the inspection of both our furnace and AC unit. He made lots of suggestions about how to move forward with both units and what that would look like for the longevity of their function in our home, appreciated his honesty instead of just trying to gouge us. Definitely great service!

Jeff F.

Had some electrical and HVAC work done. Price was good, they were able to do the work almost immediately and did a really good job. I would recommend hiring this company, they were great to work with and do a great job.

Greg L.

I called a month ago and took the first available appointment to have my furnace serviced along with my humidifier checked out. I get a text message telling me, he we are sorry but we are too busy to give the service you requested, because we are installing furnaces. $$$$$$ Can we reschedule? I CANCELED after I called the original installers who are reputable and they are coming out. I know I can count them to show up and do the job right.. This is sub-par service at best. I will never call or refer these @#$%&&! To anyone, actually I will tell them to avoid them like this virus.

Mykenzie H.

Great experience with techs, Andy Thacker was so helpful and knowledgeable! I wanted some information about possibly replacing my air conditioning unit for the upcoming summer. He was professional without being too pushy!

Brian C.

Finally an honest company! Tyson Giles was the technician who came to our house. He was very professional and experienced in the work that needed to be done. We had a few bids given for the job and Black Diamond the only company that I was comfortable with. Tyson explained everything that needed to be done and why some of the other bids were too high. He was absolutely correct and I would definitely recommend this company and Tyson to anyone!!

Michael K.

Three days before Christmas and no heat. It's a Sunday, of course. While doing research and reaching out to multiple companies, Black Diamond Experts rescued us. The consummate professionals... knowledgeable, clean and pleasant to have in our home. Chris Sullivan was so helpful in explaining to me (a home handyman who hates to hire anyone when I can do it myself) what the problem was and what process he was going through to isolate our issue. Viola. Heat. Happy. And ready for the holidays.
Huge thanks to everyone at Black Diamond Experts...you all were and are wonderful. We were so impressed you will do our regular maintenance.