B&L Plumbing

Jason H.

John at B&L called to advise he was on the way. Once he arrived, he was professional, organized and took care to keep my house clean as he worked to replace the water heater. He was able to swap out the water heaters pretty quickly. He cleaned the work area and ensured everything worked. Recommended !

Chris P.

B&L Plumbing came out in a timely fashion and did an excellent job, even working in freezing weather. Seth really had the customer service down.

James D.

We've used B&L over the last few years for projects that popped up unexpectedly. Each time we've need a plumber, they have come through. Excellent service, immediate response times (seriously, less than one hour from our call and Tom G from B&L was at our front door) and economical. We will continue using them for anything plumbing related!

Daniel L.

Had failure with hot water heater. John S. from B&L Plumbing came out and performed diagnostics. Found out that we had failure in transformer that controlled unit. No parts were immediately available. John made arrangement to have parts received late Friday and then came out on his day off (Saturday) to install unit. This is outstanding customer service!! Unit now works. I have only glowing words and praise that John S. took time on his Saturday to provide this level of service. I will always call B&L for my plumbing issues.

Bonnie T.

I had a leaky kitchen sink that I had already fixed before Thomas (B&L plumber) showed up. He checked as I requested, and said it looked fine. He also secured my garden hose faucet in the garage with two screws since it was loose. I also asked him to take a look at the toilet in my master bathroom; it would occasionally start running for no reason throughout the day and overnight. Thomas said that it was leaking from the tank into the bowl (no external leakage) and that replacement parts for my nice Kohler toilet would exceed $525, and that he could replace it with another Kohler for $490. Cool, saved me a few dollars, right?

He called someone to deliver a new toilet, and while that was being delivered, he removed my original toilet - did a very nice, clean job with no mess at all in the house, but at this point, I needed a new toilet since my old one had vanished into the truck. The new toilet, when it arrived, was a lot smaller than my original Kohler, and it was NOT a Kohler toilet - it was a Sterling Windham toilet that looked like something that would be used in a grade school bathroom. I checked on-line, and the same toilet was available at Lowe's for $99. WHAT??? So, I called B&L to find out what was up with this. [btw, Sterling is a Kohler subsidiary. In 1984, Kohler Co. acquired Sterling for two reasons: it provided a foundation on which to build a mid-priced, full-line plumbing brand, and it gave Kohler entrée to sales through retail stores, a distribution channel that was beginning to grow rapidly.]

I spoke with Chelsea two days later (nice person, not rude at all, and trying to be helpful). I had left a message the day after the install regarding the high pricing, and Chelsea called me back the following day. She said that the toilet had been purchased from a plumbing supply house (she wasn't sure which one) and that it was a higher quality than the $99 toilet at Lowe's. She made some references to brass/copper fittings vs cheap plastic that would be in the Lowe's version. I asked for the name of the plumbing supply house so I could call and find out the cost of the toilet to B&L, but she wasn't sure which one and said that I would be happy with the toilet for years to come. Thanks, Chelsea, for your help, but I really would like to know how much you guys paid for this toilet because I'm still not happy with the cost.

Overall, nice job by Thomas, the plumber who came to my house. He called before he showed up, got here a little early, and spent about two hours, although at least 30 minutes of that was waiting on the toilet delivery. Nice job by Chelsea over the phone, but she needed to provide a bit more information.

Big Thumbs-Down for B&L pricing, which was extraordinarily high for a rather cheap toilet. Until they can prove to me that my new toilet cost them more than $300, I'm not happy. Really not happy.

Sarah S.

We have used B&L Plumbing services since 2014.
Our house was recently on the market for sale and we had been set to close until we received late documentation/information that our house was in noncompliance for work that was completed and had not yet been cleared by Pikes Peak Regional.
B&L personally handled our noncompliance issue with Regional and was resolved within one business day. This special thanks goes out to Gene, Chelsea and Carolyn. You all were impressively patient, accommodating, and understanding to our unique situation.
Gene, you really took initiative for what was an already busy Friday for the Company's schedule, and personally made sure our house was top priority. It is/was refreshing and encouraging to have someone be as understanding and dedicated as you all were! Thank-You!!

Randy T.

We had 3 toilets replaced in our home. In this day and age of ""customer no service"" our experience was a refreshing change. B&L Plumbing has figured it out!!!From our initial call to the final details of our installation everything was spot on. Tom is a true professional who really cares about his customers and their satisfaction. Every step of the project was well executed. Shoe covers, drop cloths and no attitude, how pleasant. Tom took great care to insure that our home was left just the way it was before he arrived.

Without hesitation we will call B&L Plumbing and request the services of Tom for any of our projects in the future. This experience has restored our faith in people's ability to do a great job and take pride in what they do.

Thank you for a great experience and keep up the great work!!!

Sincerely

Randy & Brenda Thompson

Mark P.

I called B&L Plumbing for assistance with a gas stove that I wanted removed from a dining room. They were very polite on the phone, and scheduled a time for the technician to visit that was within a reasonable wait period.

Cecil showed up on time. He was very knowledgable about what needed to happen, and after providing me a quote, I agreed to the service. Cecil was so funny, kept me updated, and made sure I knew who to contact to repair the hole the stove left. He went above and beyond what I expected - and made getting rid of the stove, gas line, and various pipes a breeze. THANK YOU!

Angelique J.

Service call for my garbage disposal. The tech, Tom, arrived within 30 minutes of my call in to the company. He was very pleasant and courteous. Turns out there was nothing wrong with my disposal. The pipe just became clogged by some meat chucks i tried to put down it too fast and drain had to be snaked. Fast forward...I was not happy with the price the company itself was charging ($125) just to snake my drain to clear my pipe on top of the $59 service and diagnostic charge. I almost turned the tech away, but he informed me they had a coupon on Valpak. It was for $25 off service call. Figured that was more affordable and decided to just go ahead and get it done so i could have my sink back.
Tom snaked the entire line thoroughly, not just up to the clog. He also thoroughly wiped down the under my kitchen sink til it almost looked like new.
Would have given 5 stars if it wasn't for the price.
Tom receives 5.
Service pricing receives 3.
Average Total: 4.

McNair W.

Found B&L Plumbing through Home Advisor. They gave me three options. After speaking with Carolyn--she was friendly, explained services and cost clearly and suggest I purchase the faucet myself. After getting what I needed, I called back and she made a same-day appointment. - - The technician, Cecil, came within the time of the appointment. He ex[plained the work BEFORE starting on anything. He was very personable, explained everything he was doing, showed me the tool Moen provided for on-going home maintenance. Also showed me the Moen stick for parts, serial number, and suggest we place it inside the cabinet door for easy reference. He also expressed concern for our disposal and ""instant hot"" tap and suggest next steps. I felt very reassured at every point in our interaction. Top to bottom my experience was flawless. Nothing could have improved the entire transaction ,,,unless Cecil would have brought cookies. (Next time.) As someone who has been a renter and home owner, but is not given to do my own home repairs, I am always concerned about hiring works...hidden costs, last minute add-on costs, etc. NOE OF THAT was even hinted at with B&L folks.