Binsky Home Service

Frank M.

Kaitlyn took my initial phone call. Jason followed up and came to my home for an estimate. Going from an 81 year old boiler that was originally run with coal, then converted to oil.....to a new gas boiler was a big job. New gas line was run, massively heavy cast iron boiler filled with asbestos was removed, new boiler and hot water heater installed, chimney was lined with stainless steel, oil tank removed, new smart thermostat installed. Jason gave me a competitive price, as I had gotten 4 other estimates. The price was locked in and I was not asked for one cent more upon completion. Kaitlyn in the office coordinated every step along the way in the most courteous and professional way you could ever want. I was not without heat, as the ONE night I had no boiler, I had space heaters that they provided. The workers, including Dennis, Randy and Shawn were ALL pleasant to have in my home, explained all work as it was done and cleaned up well. Whoever runs this company evidently knows how to hire good people. They ALWAYS showed up the days promised, and on time. I didn't need to get a broom out ever. I honestly am impressed beyond belief. This just doesn't happen. This review may seem like a friend of the company wrote it, but it's an honest review by a random customer. I'm happy to write it. I spent A LOT of money needless to say, but at least I'm happy I did!

Vamsee C.

I found out about Binsky yesterday after meeting one of the technicians. I sent an online request for plumber service and received a phone call 15 minutes later to schedule an appointment. The same technician came to my home and fixed my shower within 30 minutes. Very happy with the customer service and the quality of work!

Elizabeth B.

A big thank you to Shawn and Art for coming out in a snow storm to install our water heater. I thought for sure they would reschedule because of the weather. They showed up had it installed in a few hours. Very friendly and tidy. Thank you for the great service! - the millers.

Lee M.

We had a plumbing issue on a Sunday. Granted, it was a minor one but not having a working shower in household of four people (including one elderly who cannot take baths and a teenager that is in the shower all the time) is a big deal and an emergency to us. Binsky saved the day for us. Not only did they respond promptly for same day service but showed up when they said they would. We received great service with getting the issue resolved and they had dog treats on hand for our curious pups to boot, makes them winners in our book! I would highly recommend Binsky to anyone looking for quality work and great customer service.

Mike K.

Well, let me start off by saying anytime something breaks in your home it can cause some anxiety. First time homeowner and was genuinely worried when the heat stopped working on one of the coldest days of the year. However everyone in the Binsky team can really calm those nerves quickly. Everyone and everything from the initial phone call to the technician were great. Dennis was awesome, friendly knowledgeable and funny to say the least. He walked me through everything showed me exactly what was being replaced. No hidden costs fees or work. Again, Binsky if you guys read these reviews thank you again and please tell Dennis thank you !!! If not I'll tell him in the spring when he does the maintenance checkup. Binsky and team, keep doing what you're doing you definitely have a customer for life! As someone who is in the customer service industry I have to say that you guys absolutely killed it! Thank you all again!

Diane L.

I would never use Binsky Home again. They charge for a contract, then they try to over charge you for any work that is preformed. Never even fixed my problem!

Tm C.

Outstanding service! Last Sunday are water heater and sump pump both failed, which meant we ended up with 3 inches of water in our basement. To add to the stress we had our entire family coming for Thanksgiving. I called Binksy and could not be happier with their responsiveness, expertise and service. Within a short time Ray was here evaluated the situation and worked non-stop to fix the problems. Ray did a great job and I would definitely recommend him and Binsky company. Thank you. By the time our guests came Thursday, there was no evidence of the Sunday disaster.

Debra W.

POOR CUSTOMER SERVICE - I purchased over 10,000 in equipment (new furnice/air unit) and have continually had problems with them over the last 4 years with keeping appointments for service calls. They show up 2 hours late, and have cancelled appointments after I've taken off from work to be home. No respect for customers time. My patience has run out. SHAME ON YOU!!!

Bill W.

I saw all the 5 star ratings and thought ""too good to be true"". After working with them I'd say they're good, but not great. The guy who came to work on my Carrier furnace that kept shutting off on high limit, told me they work with Lenox, and wasn't familiar with my Carrier system (not comforting). He also told me he could use a manometer to do some testing, but his boss had the instrument. He called Carrier tech support, but didn't write anything down that they told him (again, not comforting). He offered me two options for potential repairs: a $300 and a $1650 job. Luckily, while he was doing his work, I was reading the manual, and I insisted the problem be remedied by increasing the blower speed, which he did, and seemed to fix the problem. After that fix seemed to work, and I told him I wasn't going to sign up for any of the maintenance plans, he left quickly after telling me something like: yeah, it may work now, but who knows once we go away. Of course, that's just my perspective on things, but I think it's a fair assessment.

Sherry V.

SUPERB CUSTOMER SERVICE!!!! PROMT!!!!

I thought the 5 stars were to good to be true. I was wrong.

The furnace blew out on us two days before severe cold weather was going to hit! With our luck it happened late in the evening and we were having trouble finding someone after hours.

I called Binsky and spoke to the manager. She was very professional and polite and reassured me that she can have a technician come out as soon as possible.

With in the hour their technician Rob arrived and tried trouble shooting the system and unfortunately he was unsuccessful. Heaters were provided in the intrim.

Not once did we feel the only solution was a new system. Rob was very professional and knowledgeable and gave us options. He answered all of our questions and made us feel very comfortable doing business with this company.

The sales manager Kelsey DeAngelo contacted me bright and early the next day to get this taken care of right away.

Through the entire stressful process of worrying about replacing the entire unit or just the part, Kelsey was great! She expressed that her priority in whatever decision we made was getting the work done as soon as possible. She was very patient and professional.

I HIGHLY recommend this company! They take customer service to the next level! We will definitely keep doing business with you guys!

Thanks again Binsky!