billyGO Air Conditioning & Plumbing

Vivek D.

I hired BillyGO to isolate a plumbing leak. They said they charge a flat rate of about $750 to identify where teh leak is. After about 3 hours of leak testing by their 3 plumbers they came and said I had leak in bathroom at 3 different places and that it would cost $7500 to fix them. I hired a different plumbing leak detection company and they found there was only 1 leak and that too was at a different location than what Billygo suggested. I would not recommend BillyGO to anyone. They try to make money the wrong way by suggesting false leaks and taking away $750 for Leak isolation detection which they could not find. Also I asked them to give me in writing where the 3 leaks were , the BillyGo plumber said their office would send it after a few days but I never received anything in writing about where they claimed the 3 leaks were. What a Fraud BillyGo!

A D.

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Let's just say it's AMAZING how quickly SAM can respond to my posts herein with the BS to save face, but could never return a call or text message to me directly! Allow me to add that the rebuttals would not be necessary if they would have done what they claim, and would have handled this issue correctly! STILL saying people...........
CONSUMER BEWARE!

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Now after 6 weeks the foundation company paid the agreed settlement.
Only contact from BillyGO was an offer to come out and retest.... For what, already have the answer.
So final evaluation/recap.... BILLYGO, GO, GO FAR AWAY.

Lance G.

Came out on time and quickly checked the issue and fixed the leak.
Was able to check a couple other issues at the same time! Will definitely work with them again.

Ana P.

Great plumber, easy to schedule, didn't try to charge extra fees and nonsense. Appreciated their expertise.

Tori H.

I wanted to like them. Their response time is quick and availability is convenient. Everyone I've worked with has been nothing but professional. The problem though ... every time we have had them out they have found a problem. First time was a $3,000 fix. We didn't think much. My mom then used them because we had such a good experience. She was charged $2700 for a problem that she later learned wasn't. My antennas were up when they came back this week for our annual AC tune up. Much to my surprise (or not), I was quoted nearly $5,000 for "plan B" fix but they wanted to send out someone out to discuss "plan A" or "replacement". The unit is 7 years old and we've never had any issue. We just received a second opinion from another company and guess what, not a thing wrong with our AC. There was no leak where BillyGo said, there was actually only 1 capacitor where BillyGo quoted replacing 2 compactors and all fans were at specifications and where BillyGo said we were "extremely low" in Freon - we were exactly where we needed to be. Probably in an emergency they are good because they will respond quickly but I would prepared to be scammed.

James N.

Our kitchen sink stopped draining over the weekend. So I reached out to a few via Yelp's "Request a Quote" feature, and billyGo immediately responded, directing me to their website, where I could make a same-day appointment.

Matthew was our technician. He was professional and friendly and was able to diagnose the issue fairly quickly from just our conversation. He said it sounded like the clog was further down the line, and after he investigated the issue, he was right.

I recommend billyGo to anyone looking for a plumber who needs same-day service. They're affordable; there are no hidden fees, and their professionalism is beyond compare.

My husband was so impressed he said, "Save their number so we can all them for the next time."

Chris B.

BillyGO was one of the first to reply to my request for a quote to replace my water heater. The technician was right on time to my house and was knowledgeable about my issue. He even left an indicator that would notify us with an alarm if water started to come into the area (which worked the following night - LOL). Though we ultimately had an acquaintance install our water heater, I felt that billyGO would have performed the job proficiently and without surprises. I probably would have gone with billyGO, even if the price was one of the highest. Perhaps the higher cost was due to add-ons or extras that might have brought the job up to and over the current requirements. I feel that if you want to have your plumbing job done professionally without future concerns, billyGO would be a great company to go with.

McDaniel H.

March2023: I could recommend this business, but something just seems fishy.
I searched Google for a plumber service that could come out the same day. I found it amazing that several of my initial calls to bigger TV type names couldn't get out until three days later. Hmmm...guess those TV commercials are really filling up the appointment book for them. LoL Too bad for them, good for this company and good for my family. This company had decent reviews online, so I decided to abandon the big box brand appointment that was scheduled for three days later. The company scheduler sent me a text message with the picture of the plumber who would be coming to the house. The plumber spoke about the price then offered a subscription plan for the same price. He mentioned another price which I didn't understand if that was a call price or rate. Hmmm...weird. I declined the subscription plan, accepted the price I thought it was going to be, but was charged the higher price? The plumber was seemingly competent and capable. He wore shoe covers and was professional in all contact. He represented his company pretty well in my opinion.

Richard And Yvette H.

Came home midnight 12-23 to a garage and hall way full of water. The water heater decided to give out while we were out. Submitted an online request at plumbing around 9am Saturday 12-24, (Christmas Eve) and left a voicemail with Jason.

I received a text instantly saying a rep would be with me "as soon as possible". I received a second text 4 minutes later saying my time was important to them and someone would be with me "momentarily".

Today, Monday the 26th at 10:48 am 9:22pm, I received another text asking me to call their office and schedule service. I asked "what service"? I had found another plumber through my son-in-law who came out and replaced the heater a couple of hours.

Their excuse was they were busy Saturday...

You know, I get it if you can't provide services because of a backlog, but I don't understand not responding to an emergency request at all until 48 hours later, especially when your website says you have 24/7 service, including weekends AND Holidays.

Neetu P.

BillyGo is a NO GO. STAY AWAY !! Choose someone trustworthy! They say NO FEES, FREE consultation & fraudulently charge you $120 anyways, such a SCAM.

The tech comes over & gives me a quote to fix the AC for $4000+ to put some freon in + $400+ charge for diagnosis & $120 trip charge. I told him I was advised no fees unless I decide to pursue further, he said that I was misadvised. After a mini argument, I reluctantly paid the $120 & the tech was kind enough to not charge me any other fees.

All I'm saying is do not fool the customer-just be honest & disclose all fees & charges upfront. Cheap marketing tactics will only give your customer a bad experience & leave you with a bad yelp review & you lose potential customers in the future. Integrity is key.