billyGO Air Conditioning & Plumbing

Tracy W.

First of all I'll say the work was completed and fixed properly but I do NOT recommend BillyGo Plumbing for the following reasons. Communication is key in business!
1. We agreed on a rough price ahead of the work starting and told the job manager to let us know if it was going to be above that cost. It ended up being 30% over the agreed amount without any communication.
2. We were told the job would take about a week. It took almost 3 weeks.
3. The communication between the teams doing the work was very poor. The excavation team asked us (the customer) where the leak was. This should have been communicated to them from the leak detection team.
4. We got several confusing comments about how the work was to be paid for. At first we were told 50% up front and 50% when the job was complete. Then we were told that we had to pay in the middle of the job and 10% when it was complete.

Robert M.

For the most part, I have been very happy with my change from Frymire to BillyGo.

With one exception, I feel fairly comfortable their techs are not suggesting unnecessary and expensive service that Frymire has become so famous for.

The one exception was a "tech" who offered a laundry list of unnecessary "suggestions" and tried very hard to explain to me (aka "hard sell") why they were all necessary. I declined them all.

As I was investigating his "suggestions" after he left, I noticed the tech listed "Lead Sales Representative" as their job title on LinkedIn and posted an award they received for being "Top Sales / Highest Closing / Highest Average Ticket & Memberships Sold".

BillyGo... please don't go down the route of Frymire. Check their Yelp to see how that's (not) working for them.

Dino L.

Very efficient and professional. These folks take the time to explain what they need to do and why. We ended up getting the one-time (yearly) subscription, which paid for itself because we had a slab leak on one occasion and had to replace the water connection valves to our washer on another occasion. That was a pricey repair but had to be done because ours was so old it was out of code. The tech explained they are not a handyman service and don't just replace parts. Understandable, and we appreciated his honesty and patience in explaining this to us. The scheduling is very efficient as well.

Dan R.

This company sent out a MAGA type bad mouthing liberals. Then proceeded to tell me he could install a new mini split system for 16 thousand and that the one I had was junk. I said I dont think so I will figure something else out. then the 99 to come out turned into 200 dollars. i payed it and went on. i was able to get a local AC guy to come look at it. He found a leak and changed a shrader valve and added 2 lbs of Freon. It took all of 40 minutes. 400 dollars and is has been running fine.

Wesley K.

I had them come out and give me a quote for replacing my gas tank water heater with a gas tankless water heater. The guy took a quick look around, didn't ask too many questions, and gave me a quote that was practically double what everyone else had quoted, and without a cost breakdown for why it was so much more. Also everything he said about what water heater to use and why contradicted everything that I heard from all the other plumbers I spoke with. I got the feeling that he got paid on commission and was looking to overcharge me, and to give himself reason to come out more often for repairs. After he left I looked up BillyGo and saw all the similar reviews. I'd say they're not worth dealing with.

Cody L.

This company wanted to charge me nearly a thousand dollars for a leaky toilet so I called all Delgados plumbing and they did it for half the price

Matthew G.

Time after time, BillyGo has been our go-to for HVAC and plumbing issues. For the past several visits, we have been requesting Jordan Wiggins for HVAC service. He is excellent in every way a service tech should be: kind, patient, educational, thorough. At every visit he does an outstanding job and frequently makes suggestions for system improvement and longevity. He's worked extra hours to trouble-shoot major problems and provide timely repairs. We owe him a big thanks and he's a major asset to BillyGo in the DFW area.

Chris B.

Fastest reply out of all contacted, was on time or early for all appointments and had competitive pricing. My issue was resolved and they warranty the work for 5 years!

Josh S.

Avoid this company! Their technicians are paid based on the income they generate and I had one quote me $1860 to replace my HVAC computer board that I bought on Amazon for $272 and it took 10 seconds to plug it in.

Fred M.

The salesman is good. Everything else....nightmare. It took them 17 days to finish work on my plumbing, only 6 of those days actual work was performed. The day of the city inspection, the plumber was pulled off my job before the inspector showed. I had a very confrontational conversation with a "supervisor" to get the job inspected. The fun part, to this day, NOBODY has contacted me to even state that the work was completed. (Work was finished 6 months ago.) I contacted them with pictures showing the damage to the finish of my bath tub, trash and cleanup left behind and (this is awesome) a bloody razor blade with a blood trail to my front door and blood on the door handle. I was never contacted about any of the issues. $32,000. I have had numerous people ask for a plumbing recommendation since, will never recommend this company.