Billy The Sunshine Plumber

Chris M.

Had guests visiting and hot water faded out from guest shower. Also a sink in there I could never get to drain properly. Mark and James still got to me that day and did a quick diagnosis. Showed up bright and early the next day and knocked it out. I must say I was impressed with the professionalism and knowledge, even though that's what I was expecting. Would always recommend this company, and especially Mark and James.

Jennifer L.

Had an excellent experience...they came right out and did our fairly small repair on the spot. Another business had sent out a technician for a """"service call"""" for this repair....twice! And still wouldn't come back for another week to actually complete the repair so we moved on. Billy's came recommended in our neigborhood and we will pass on this recommendation.

Dee M.

The guys that did the work were great and very flexible. My job had a couple of mishaps that were my fault. I purchased a toilet that didn't fit due to the granite shelf in the bathroom. I guess there is a big difference in toilet height since my house was built due to ADA compliance. The guys agreed to come back later for hopefully a small fee. I went out to Lowe's who didn't have any toilets that would fit. Home Depot only had one and the box wouldn't fit in the car. The guys said they could swing by and get it. They were in and out in a short period of time. For all of that, I'd gladly rate 5 stars. I expected the job to cost more, but it went from $195 quote over the phone to $294, which seems excessive. In addition, they charge an extra 3% if you want to use a credit card.

Ann S.

For a number of years I have used this business for all my plumbing needs and they proved to be a reputable source for plumbing service. However apparently things have changed. I contacted them this past week for a number of simple plumbing repairs and installation of a bathroom faucet. They arrived later than scheduled, neglected to call prior to their arrival and only completed half the work. We rescheduled for the following day to finish the job and was advised that a morning appointment would be scheduled to ensure completion. After waiting all morning, I placed a call to the office and was informed that do to scheduling they were running behind, however I was still on the calendar for completion. In the late afternoon I received a call from a less than enthusiastic plumber who stated that he was in route, however would not be able to complete all the work still needed from yesterdays appointment. With somewhat of an attitude, I was also informed that since he had a helper with him, the pricing would be set at 150.00 per hour and would likely go into overtime beyond 4:30 pm. Given the circumstances and the negative attitude, I postponed the job and once again contacted their office. As expected, the owner was not in and has since failed to return my call. To sum things up,these guys are less than professional, terrible at scheduling,Ill-prepared to complete the work and way more expensive than their local competitors.

Yippy S.

Had an overflowed drain in the floor 10 days ago. Called another plumber today to fix the same problem. I've tried to do business with this company more than once, but will no longer be, very pricy cost for very little results, 3 different times.

James B.

Dependable, quick, and great rates.... very happy with their service! I've used Billy's for sewer and drain issues before with good results - this time I used them for a water heater issue after a problem with another plumber. Billy's came right out, found the problem and fixed it.

f p.

I called Billy the Sunshine Plumber out to replace my old leaking kitchen faucet. They sent Richard, who was on time, professional and did an excellent job. Richard cleaned up after himself, as well. The job was done timely and the faucet works great. The price was fair and reasonable. We have used this Plumber in the past and have always been happy with their work. Nice to have a Plumber that is fair, trustworthy and timely.

Rob C.

Great people to do business with. They were punctual,Fast, friendly, and informative. The price was as quoted. If you need a great plumbing company these are the guys to go with.

Autumn L.

I will start by saying that I have used Billy the Sunshine Plumber once or twice before and was fine with their work. However, this past Jan 9 I had an appointment with them at 3. I had to leave work (using vacation time) to meet with them. I waited and waited. They were a no show. I called the next morning and asked what had happened and they said someone had cancelled my appointment. I did not cancel my appt. Instead of them saying we are sorry for the mix up and not sure what happened we will try and get someone out there today, they kept insisting someone cancelled the appt. and would not be able to get anyone out there today. That it when I promptly hung up on them and decided to never use them again or recommend. Sadly, all they had to do was own up to their mistake and I would have waited a day (it wasn't an emergency situation).

Richard B.

Had a very negative interaction with them this morning and have used them numerous times in the past for work at our condo association and been happy with the personnel and work. But this morning after the plumber called me a liar for the third time, I snapped and it went downhill from there. First of all, I was not lying. The office staff had told me something and he said they wouldn't have told me that, that I was lying. I said then maybe there was a misunderstanding, either way, but he interrupted and said again I was lying. I told him he had an attitude and he needed to back it up. He said he has an attitude with liars. that's when I launched. I do admit to cursing at him as I threw him off our property, but only after his excellent customer service skills were used on me. Where in the world did they get this guy from?