Billy Bell Plumbing

Danny W.

I had clogged under ground drains. They came out on time and were very professional and solved my issue timely.

Tom L.

They quoted me $385 to assess my well issue. I agreed, but the charge was actually $400. The assessment was that I had a 50ft well with 20ft of water and to replace everything except the pressure tank would be $4600. That's a bit higher than the national average, so I decided to buy the parts at a big box store for around $1500 and did the work myself... based on their assessment. Here's the problem: the well isn't 50ft deep and there is only 3ft of water in it. They used a tape measure to test depth of well and depth of water, so you can imagine how surprised I was when I did the same thing with a weight and a rope. A total of 3ft of water... NOT 20ft. Really big difference. They have a lot of competitors in their area, so you have plenty of resources. They'll show up right away, use small talk to see how much they can charge you, then stick it to you. Best part? They called a few days later asking for a Google reference! I'm NOT kidding! I'd be really suspicious of their Google reviews... except for the 1-star review that has pictures of their shoddy workmanship.

Tom G.

We called Billy Bell Plumbing on Feb 9, 2023 to unclog our sink. When they arrived , they told my wife the service charge would be $285. After unhooking the drain pipes they told her , because of the grease buildup, the charge would be $1300. She did not know what to do because everything had been unhooked, so she said , go ahead. They used a snake to unclog the drain and used a treatment substance. She paid the bill with a credit card. After I got home , she told me what the charge was. We could not believe the one hour they were in the house justified a $1300 bill. We have attempted to reach the owner to discuss the issue, but he refuses to take our call. Our advice is to avoid using Billy Bell Plumbing for any of your needs.

bob h.

It feels like this company took advantage of my daughter. charged over $800 to repair a broken pipe. 2 hours work and no real parts. $400/hour. What are they plumbing surgeons? Steer clear! Sure seems like alot of stories of preying on the elderly and new homeowners. How they sleep at night is amazing.

Lisa H.

I was needing someone to diagnose and fix my well pump issues. I searched using Google and found this company. WORST EXPERIENCE EVER!! Not only did the tech want to replace everything at a price of $3200, but I got screwed on the cost of quote. Long story short steer clear of this company because a $3200 job ended up costing me a whopping $175!!

Nancy M.

Will overcharge and are unprofessional. $400 to come out and wanted another $815 to fix a leaking outside spigot on the house. The estimate was not in writing and my husband was told to go fix it himself if he didn't like the price. We went to Lowes and spent $20 to cap it off. They have plenty of complaints on other sites and the BBB which they have not joined and have a rating of an F.

T C.

Our pump failed and we called several plumbers, all offering appointments days later. Billy Bell sent a truck right away. Two guys showed up in a Billy Bell truck. They went to work on this senior citizen with the talking. Eventually they showed a work order and asked me to sign it before they started work. It had an 'estimate' on it that was way over priced but it was just an estimate. The job would be based on time and materials was what I understood. A check was given as a payment but was explained as just to get the job going, the real invoice would be paid afterwards. We are out of water, senior citizens and need the water back on asap. They were gone for 3/4 of the rest of the day while they went to the 'supply house' to get a pump and materials. When they returned they pulled materials off the truck, did the job and then wanted another check to complete payment. The story changed to I signed a contract to pay the entire estimated price. The 'demanded' the rest in a posture that reminded us of a threat. They refused to put in the well seal to keep out critters and bugs and left. We paid $3750 on their $4500 demand for a 1500.00 job. A $500 dollar pump and 2 hours work for 2 guys. The well is still unsealed after many requests for them to return. Leave a message that is never returned routine that a lot of crooks use. If it looks like senior abuse it is senior abuse. Two citizens in their 70s getting fleeced for a water emergency and the well is still unsealed after 2 years. The picture shows exactly how they left the job and it is still that way. Stay away from Billy Bell. He does not operate a business in a moral, ethical manner. He will rip you off and will not return our calls to come seal our well.

Robert W.

Total rip off as a company. I called looking for a company to change out a garbage disposal that I knew needed to be replaced. The technician told me there was a $220 dollar assessment charge even though, I told him what needed to be done but it would be charged to the repair cost. He arrived at my house and confirmed that it needed to be replaced and told me the parts were roughly $400 for the disposal. The total to replace the disposal would be $1100 which I felt was super high but proceeded to let him change it out. The work was completed in roughly 30 mins and it does work fine but I do feel taken advantage of and price gouged. Then turns out the disposal was only $120. That being said, I won't be calling this company back in the future or recommending them to anyone else.

Walter E.

Sorry I made an error on my previous review. I am still thinking about Doug and the way he handled the dispute. The owner is still not a good owner!!!!

Drew R.

They arrived, did the dirk, and were professional. It was a little expensive, but I did not check the price with other plumbers. I assume it was the going rate: good job over all.