Bills Plumbing & Sewer

Mansoor K.

Honestly this is the worst place to conduct your business with! I didn't even receive service from these guys and they kept sending me a bill each month for no reason. UNBELIEVABLE! Finally when I called in to ask why they kept sending me a bill they said that they 'mistakenly' sent it to me when they should have sent it to someone else who received their service. This whole thing is really pathetic. This just shows you how great their service must be.

Benny V.

Tim, James and Crew:

I wanted to write and say Thank You for a job well-done with our Overhead Sewer System in Des Plaines. The installation was extremely quick for such a large job. I would definitely recommend your team to friends and family.

What really made your team better than the rest was your customer service. With our recent storm in April, we somehow got ground water (not sewer water) in our basement. I called the day of the storm requesting service and a call back. Tim called back within minutes and stressed that they do GUARANTEE their work and stand by it 100%. He was very apologetic and then stated that they will find the problem and solve it.

On a Saturday, James came out with an additional crew member (I do not know his name). They found out that there was an old catch basin under our deck in the backyard that no one ever knew about and had never been sealed off 100%. In less than 3 hours, they found the problem and fixed it without hesitation. Both Tim and James were very down to earth and extremely cordial.

Again, thank you to you and your crew.

Benny V

Yvonne Z.

We've used their services for a couple of years now and while they do a good job, I have to say my last experience with them has totally soured me on this company. I needed to change a toilet seat but one bolt was stuck. I tried many things--WD40, hitting the bolt with a hammer to try to loosen the rust, a hack saw to try to cut it off--but it was beyond my abilities, especially now with my foot in a cast. So I called Bill's. The woman who took the call was friendly, but never mentioned that it would cost $100: $30 for the service call and $70 for the ""half hour"" (more like 10 minutes) of labor. I almost fell over when he told me the price, but paid it. I later wrote to them saying how disappointed I was that, as a regular customer, I had not been cut any slack when it came to their standard rates, especially since no one had mentioned how much it would be, even though I told the woman exactly what I needed. Not only did they not issue any sort of refund, they never bothered to reply to my message. If this is how they treat regular customers, I guess I need to take my business elsewhere. They are competent and reliable, but I don't know how they can live with themselves after charging $100 for a 10-minute job for a loyal customer.

Tana T.

I went with this company because I saw the good reviews on yelp and I regret the decision and here is why ....
If there was a Zero star option, that is the rating I would give this business.
We called this company to address the issue of an overflowing toilet in the basement. We explained the entire issue that has occurred a few years back about the overgrown tree root in the sewer line and the plumber said, ""We can take care of that"". The rodding total cost was $255, service call $30 (which was never mentioned) therefore the flat rate price of the sewer rodding itself is $225.00. After finishing the job, the plumber said to me, ""okay, so everything is done and the water will run smoothly now, however, you need to get the full clean out work because we can't do the full run of the sewer since there is a blockage in the pipe. Also, the pipe in the shower and the toilet don't connect to each other."" Later, to prove that the problem is fixed the plumber turned on the water ONLY in the shower but neglected to check the two bathrooms upstairs as well as the laundry room.
My sister asked, ""how long will the rodding work that was done hold me up until I can get the full clean out? I hope not just for a couple of days.""
Plumber: ""Noooo, it will last longer than a couple of days but I can't guarantee any longer than that. There is NO WARRANTY for this rodding."" (After the fact that the job is complete). . .Fast Forward . . . Friday night, we did the laundry and the same issue occurred. The toilet over-flowed again.. I paid $255.00 for a plumber to come out and ""TRIED"" rodding. I called to politely request assistance because not only could I not wash my clothes but now I couldn't even go to the bathroom upstairs. My boyfriend called to tell them the situation but the lady that picked up the phone said, "" sorry, we can't do anything because there is no warranty on the rodding, it stated on the invoice.
Obviously, there is more to this and I would love to write a whole essay but I need to figure out how I can fix this problem because currently, I do not have clean clothes and usable bathrooms. BTW, Tim called and ""apologized that I was mad"" about this situation and after I was complaining to him about this craziness, he HUNG UP on me. Now you can decide for yourself if you would want to spend money with them. Bad, arrogant customer service that left me with an incomplete job.

Rick H.

This was the BEST plumbing experience I've ever had. First off, today is New Year's Eve. Every plumber we called was taking the day off. Our problem was a minor one, a backed up kitchen sink. But when I called Bill himself came. Earlier than estimated, I might add.

He was fast, clean and tolerated 100 questions from a 5 year old who wanted to ""help."" The job took less than an hour and was far less expensive than I had budgeted.

I will never go to anyone else. Bill has a customer for life.

matt d.

wow, my mom used these guys 5 years ago to install a kitchen faucet, and in the last week, the handle broke off. i didn't think a plumber would lift a finger to help after that length of time, but they were happy to take the time to show me how to fix it on my own if i found the screw, and how to contact moen to get new handles if i didn't. they had a record of the transaction even - it was on a index card - so cool, old school :)

Carl E.

Been using these guys for a while (2-3 yrs, 5-6 calls I think) as recommended by a friend a couple of years back and they did great for a while. For some reason customer service has gone down the drain (no pun intended).

The last straw was when I had asked for service to have the pilot light checked on a water heater they replaced a couple of months back. There was water in the basement last week that put out the pilot light. Since then it would light up, ignite the burner but as soon as the burner turned off after a couple of minutes, the pilot light would turn off as well. I was told by the service tech that it was due to the moisture in the filters that surround the burner chamber - which is understandable because lack of air from water clogged filters won't help with proper combustion. This was 3-4 days ago. He had left the cover a bit open to allow the filters to dry and help with combustion since then. The pilot has also been re-lit more than five times since then as well to help heat the filters to help dry.

There was also another job that was done yesterday to have the same water heater elevated about 3-4 inches from the ground to help keep the pilot light lit after slight flooding and that part was done fine but the main BS that I have a real beef with is that I called to check on the status more than three time since yesterday (yesterday noon after the job was suppsedly completed according to the dispathcher, yesterday evening and this morning) for the pilot light issue and not once did anyone contact me back for any info. Each time that I called I was told that the tech would be contacted. I was just there this evening and the issue still persists. I have no idea if I'm supposed to wait a month for the filters to dry or there was a part on order or whatever.

They've always been blunt (dispatchers and service techs) which is tolerable as long as the job gets done right (I even considered having a flood system installed by them) but that along with this latest customer service failure - I am done.

Jennifer S.

Bill's Plumbing & Sewer was one of 5 bids we had to fix our basement flooding issues. They offered 2 solutions: 1) Traditional Overhead Sewer, that raises the sewer lines (that are normally under a basement floor) to the basement ceiling and then exits the front of the house and is connected back to the city sewer down a really steep grade by excavating your yard. 2) They also offered a double check valve system by digging a pit in the front yard. Their representative was friendly, on time, and seemed to really know what he was talking about.

Their pricing is competitive - $8500 for the overhead sewer option and $7500 for the check valve system - also offering $1000 off coupon online.

We went with another Company as my husband didn't want to have our yard excavated.

All in all, Bill's Plumbing was a firm number2 out of the 5 bids. I wouldn't hesitate to hire in the future if the opportunity presents itself.

Kimberly P.

We first used Bill's back in July or August for a problem with a lift station (causing some serious basement flooding) and installation of a sink/faucet in our remodeled kitchen. Additionally, they re-routed a vent in the kitchen that was exposed from the removal of the soffit (sp? who cares - I'll hopefully never have to spell that again after this review!).

They came out to look at what needed to be done on almost no notice (3pm on the phone - 6pm at the house) and gave me a very reasonable quote. The next day they were here when promised and finished the jobs, as promised. Once the kitchen was done they were here in a flash to install the sink. Excellent.

Until -- the basement flooded again -- five months after installation of the brand new pump. Sigh. But - I assume that was a manufacturer defect and with one phone call they were here to fix the problem, in a flash (and in the rain). With no charge.

Quite pleased with Bill's - but they did put my faucet on backwards (not as obvious as it sounds) -- so I can't give them the full five stars...but I'll certainly call these guys again, assuming I'll again need a plumber.

Roberta B.

I've used Bill's for several different services in the last nine months. They took care of an outdoor faucet that leaked into the house and told me how to avoid it happening again. Another time they very carefully removed the toilet to empty the tank in order to get to a part stuck inside. Saved us from buying a new toilet. Other work was done on faucets and adjustments on toilets. Someone else might have sold us a new part but they were able to take care of things in just a couple of minutes. Recommended.