Bill's 24

Jimmy H.

EXTREMELY UNPROFESSIONAL, OFFENSIVE, and DEROGATORY! Unprovoked, he said my wife and I had ""NO COMMON SENSE"" and ""ASK THE MOST FUCKING RETARDED QUESTIONS"", and hung up on me after asking a basic question about work to be performed. He does not know the brand of the products he installs. Overcharges for a part he says will fail in less than 4 years. Way to stand behind your products you sell. Said the water heater came with 7 year warranty, only has a 6 year warranty according to manufacturer.

We hired Bill to do a basic water heater install. During the install, he insisted we install an anti-scolding valve per code. Okay, that's fine, but when my wife asked if it was a Honeywell brand valve, he said ""Never heard of them"". After the install, we looked and there is a large label on the valve that says Honeywell.

After the inspection was done, Bill called and told us we need a new chimney liner. I said, ""Okay, but don't we have a chimney liner?"" (which we do). He literally exploded on me, saying ""YOU AND YOUR WIFE ARE THE MOST EDUCATED PEOPLE WITH NO COMMON SENSE"" and ""YOU ASK THE MOST FUCKING RETARDED QUESTIONS"". He followed up by saying that ""I'M NOT DOING ANY MORE WORK FOR YOU"", and abruptly hung up on me.

I deeply regret hiring Bill in the first place, and his customer service is the worst I have ever experienced by any company, period. His unprofessional, and completely unprovoked reaction to a basic question was completely INAPPROPRIATE and UNWARRANTED, not to mention extremely politically incorrect, offensive and derogatory to the disability community! Shame on you.

If I could, I'd give Bill zero stars. He'll NEVER get my business again, and I'll make sure I tell everyone I know in Missoula and the surrounding area of my experience so they don't make the same mistake either. He is unworthy of my business and yours.

Jody D.

Call Bill! He came when he said he would. He had everything he needed for the repair. He was professional, efficient and friendly.

James D.

Bill is a nice guy, and does good work, but his prices are significantly higher than other plumbers we've used in town. He also charges $150 for estimates. I'm glad he seems to be doing well, but we'll be looking elsewhere for plumbing services in the future.

Cassie L.

A great job done! Came in a timely fashion, new exactly what he was doing. Was very helpful and had no issues. Would recommend this plumbing service to anyone. Availability is also very open and nice with this company.

S H.

Reviews for Bill's 24 Hour Plumbing are old, so here is a recent review. My usual go to plumber (Thomas Plumbing)for my heating system wasn't available for another week, which I couldn't wait that long. I called 4 different plumbers to look at my ancient boiler system that had sprung a leak. Bill's was able to schedule me in the same day as my call. The scheduling worked slick, they called me when he was able to go to my house upon finishing his previously scheduled work and he arrived at my home before me! Bill was very nice, professional, looked at situation, gave me a quote and went straight to work. Super efficient. The job was fairly large (to me), having to replace many parts and re-route pipes. During the time he was working, one of the other plumbers returned my call from earlier in the day, found out I had already hired someone and politely asked who I had hired. When he heard it was Bill's he said ""You are in good hands, he is good and fair. There are a couple of plumbers out there that are doing a terrible job, but Bill's is top notch"" THAT is HUGE! On the side Bill replaced a screen on one of our faucets because it was bad, all on his own because it ""bugged"" him. That says a lot. The job took about 2 hours and I was able to make happy hour within one minute for the much needed drink. I'll be calling Bill's 24 Hour Plumbing for the next plumbing job, though I hope not to see him for at least 5-10 years. (nothing personal Bill! :) )

Ruth L.

Bill is fast, friendly, fair, knowledgeable, clean and willing to take on those drain clog/drain cleaning projects the other guys just can't be bothered with. (Thanks, Bill!) He's also certified to work on heating and a/c. The only plumber we've used in five years and the guy we'ld call in an emergency.

Kelly P.

I must admit that I haven't actually used Bill's services yet, because they're so awesome, they told us about something that could be causing the furnace problem. We checked, and sure enough, that did it! Now that's what I call awesome service. Bill's is definitely who we'll be calling next time we need furnace or plumbing help! (Guess I should point point that while yes, I'm in Washington, the rental house I called about is in Missoula, where Bill's is.)

Richard L.

Bill's is surprising because they actually show up when they say they will. Do the work for the price they quote and don't cut corners.

Quality work - fair price and men of their word. What else could you possibly ask for?

These guys are excellent.

Chad H.

Against my better judgement, we decided to use Bills for a service call. I say that because I have heard some negative feedback about them in the past. My wife was told that the service call would be $110, which we agreed to pay even though it is higher than other plumbers in town. Thinking that we would be able to ask a few questions after the initial repar (a drip from tub overflow) since we had paid for the call was a mistake. Bill showed up, shot some silicone into the leak, and called it good. When my wife tried to ask about some other concerns in the utility room, Bill was rude, condescending, and not helpful at all. $110 for seven minutes of work, what a joke...

Ariel v.

Everything was great other than needing to reschedule our initial visit because his prior appointment took longer than expected. That was a little annoying because I'd stayed home all morning to wait, but the office was communicative and we were able to reschedule.

Bill was on time to our rescheduled visit and he was professional, friendly, and courteous. He got right to the diagnoses and was clear about repair strategies and my choices.

The repairs were quick and clean, and he did the work for exactly what he quoted me. Bill also let me know when the repair my toilet needed would be a temporary fix and that it would actually make more sense to hold out and get a new toilet. That's business integrity in my book - he didn't take the $100 he could have made right then to do the repair in order to recommend what was right for me. You can bet I'll be asking him to do the new toilet installation when we can afford it. :)