Bill's 24

Brian H.

Bill fixed our boiler quickly and efficiently. His communication was excellent. He explained what the problem was and how he fixed it. The price might be a little high but his competence was worth every penny.

Rhonda H.

I had to call Bill out on an emergency on a Sunday, he got here fast, that was good because I couldn't keep up with the flow of raw sewage, yes raw sewage. The town of Lolo's sewage system had a big ball of yuck stuck in it and it had no where to go but into my lower floor's toilet and bathtub. I had vacumned about 20 gallons of sludge up and when Bill got here he took one look at it, requested I follow him and he showed me where the problem was. It was the city or township of Lolos system. On a Sunday who am I supposedr to call to get this fixed? Bill took full control, he called the city explained the problem, told me how to go about all the insurance issues, he even waited while I wrote it down. Bilk stayed until the city guys showed up. Basically he kept me calm, mentally holding me together. I can't say enough about his professionalism, courtesy, super quick response on a Sunday no less. I will never use another plumber. He absolutely knows plumbing, it took him less than 30 seconds to diagnose the problem and 2 minutes to get the city people headed this way.

Daisy D.

Called on Sunday. Quick return call. Great advice to my cost advantage, not to make $ for him. After taking his advice and getting a free Northwest Energy inspection to be sure it doesn't need to be condemned, I'll call him for service so I don't waste money fixing old junk.

He firmly cautioned me to put my safety first and get inspected ASAP. Years ago someone suggested it might have a serious problem, but I didnt trust them to not just be trying to sell a new system. He said Northwest Energy will inspect it free and nonbiased... great advice!!!

Thanks, Bill!

Deanna L.

I called Bill on a Friday afternoon because I needed a plumber quick. Even though he was leaving town for the weekend, he took the time to come by my house. I had hot water leaks and he quickly replaced the overflow valve and pipe because it was leaking due to a bad blow out from the sprinkler guy. Bill called me back on Monday to see if the water heater was still leaking. I said it was, but not as bad. He made an appointment to come back on Tuesday morning and replace the pressure reducer gauge that had also been damaged by the sprinkler service. Bill was quick, efficient, very nice, and most of all, reasonable. I was very pleased with his service and definitely would call on him again in the future with any of my plumbing needs.

Jimmy H.

EXTREMELY UNPROFESSIONAL, OFFENSIVE, and DEROGATORY! Unprovoked, he said my wife and I had ""NO COMMON SENSE"" and ""ASK THE MOST FUCKING RETARDED QUESTIONS"", and hung up on me after asking a basic question about work to be performed. He does not know the brand of the products he installs. Overcharges for a part he says will fail in less than 4 years. Way to stand behind your products you sell. Said the water heater came with 7 year warranty, only has a 6 year warranty according to manufacturer.

We hired Bill to do a basic water heater install. During the install, he insisted we install an anti-scolding valve per code. Okay, that's fine, but when my wife asked if it was a Honeywell brand valve, he said ""Never heard of them"". After the install, we looked and there is a large label on the valve that says Honeywell.

After the inspection was done, Bill called and told us we need a new chimney liner. I said, ""Okay, but don't we have a chimney liner?"" (which we do). He literally exploded on me, saying ""YOU AND YOUR WIFE ARE THE MOST EDUCATED PEOPLE WITH NO COMMON SENSE"" and ""YOU ASK THE MOST FUCKING RETARDED QUESTIONS"". He followed up by saying that ""I'M NOT DOING ANY MORE WORK FOR YOU"", and abruptly hung up on me.

I deeply regret hiring Bill in the first place, and his customer service is the worst I have ever experienced by any company, period. His unprofessional, and completely unprovoked reaction to a basic question was completely INAPPROPRIATE and UNWARRANTED, not to mention extremely politically incorrect, offensive and derogatory to the disability community! Shame on you.

If I could, I'd give Bill zero stars. He'll NEVER get my business again, and I'll make sure I tell everyone I know in Missoula and the surrounding area of my experience so they don't make the same mistake either. He is unworthy of my business and yours.

Jody D.

Call Bill! He came when he said he would. He had everything he needed for the repair. He was professional, efficient and friendly.

James D.

Bill is a nice guy, and does good work, but his prices are significantly higher than other plumbers we've used in town. He also charges $150 for estimates. I'm glad he seems to be doing well, but we'll be looking elsewhere for plumbing services in the future.

Cassie L.

A great job done! Came in a timely fashion, new exactly what he was doing. Was very helpful and had no issues. Would recommend this plumbing service to anyone. Availability is also very open and nice with this company.

S H.

Reviews for Bill's 24 Hour Plumbing are old, so here is a recent review. My usual go to plumber (Thomas Plumbing)for my heating system wasn't available for another week, which I couldn't wait that long. I called 4 different plumbers to look at my ancient boiler system that had sprung a leak. Bill's was able to schedule me in the same day as my call. The scheduling worked slick, they called me when he was able to go to my house upon finishing his previously scheduled work and he arrived at my home before me! Bill was very nice, professional, looked at situation, gave me a quote and went straight to work. Super efficient. The job was fairly large (to me), having to replace many parts and re-route pipes. During the time he was working, one of the other plumbers returned my call from earlier in the day, found out I had already hired someone and politely asked who I had hired. When he heard it was Bill's he said ""You are in good hands, he is good and fair. There are a couple of plumbers out there that are doing a terrible job, but Bill's is top notch"" THAT is HUGE! On the side Bill replaced a screen on one of our faucets because it was bad, all on his own because it ""bugged"" him. That says a lot. The job took about 2 hours and I was able to make happy hour within one minute for the much needed drink. I'll be calling Bill's 24 Hour Plumbing for the next plumbing job, though I hope not to see him for at least 5-10 years. (nothing personal Bill! :) )

Ruth L.

Bill is fast, friendly, fair, knowledgeable, clean and willing to take on those drain clog/drain cleaning projects the other guys just can't be bothered with. (Thanks, Bill!) He's also certified to work on heating and a/c. The only plumber we've used in five years and the guy we'ld call in an emergency.