Bill West Plumbing and Heating

Puja S.

In a pinch, I needed service for my kitchen sink that was overflowing. I called Bill West Plumbing and they sent someone early the next morning. George was very professional, he did a great job and fixed our problem in no time! :) He took the extra effort of wearing plastic bags over his shoes as not to dirty our carpets. My family and I are extremely pleased with their service and are definitely repeat customers. :) Thank you, George!

For those that are new to Bill West Plumbing, they will request a credit card over the phone when you book, but you can pay otherwise when the technician shows up to your house or business. Don't think twice about going anywhere else!

Adrienne C.

STAY AWAY! I usually use Lords of Plumbing but I was in a pinch and gave this business a shot.

We had a leak we wanted someone to look at and asses potential water damage. We waited an extra day so they could bring a special meter to read it. On the day of, the technician didn't have the special meter with him. The technician who came to the house was great though and seemed to figure out our problems without it, I did however find it strange the meter had been forgotten since we waited an extra day.

Upon the technicians departure, we were baffled why our bill was $250 to have a technician simply come look at our space. When we called to double check the price, they said they had overcharged us and that in fact we only needed to pay $99, not $250.

I couldn't get a manager on the phone for two weeks to get my refund, after calling and leaving repeated messages. After yet another call, I finally spoke with Cesar, after calling again and he kindly refunded the overcharge. I've been waiting for my refund check in the mail for a few weeks and just received it. Not only is it made out to the wrong name, but for the completely wrong amount that we did not agree to. I have no idea why this experience has been so difficult and disappointing but save yourself the headache and go elsewhere.

UPDATE: I was contacted and it was handled well. A check came in the mail for the correct amount and they refunded me back my entire bill, which was very kind. I was pleased with the outcome and appreciate them handling the mistake.

Christopher F.

Alex was a great plumber. He was fair and transparent about what was absolutely necessary and what wasn't. He also gave me options and showed me exactly what the problem was and how he'd methodically fix it. Great service from him.

Kurt K.

We highly recommend Adan Gutierrez from Bill West Plumbing and Heating. We called Bill West Plumbing and Heating to handle a clogged sink. Adan Gutierrez responded to the call and provided an expert assessment of both the clogged sink and our other plumbing and heating needs. He then provided us with a fair and reasonable quote for the work and completed it in an efficient and professional manner. If any more issues arise, we will hot hesitate to contact Bill West Plumbing and heating.

Steve C.

So they tell me that they can do the job of replacing my toilet the same day. I scheduled an appointment from 4-6 pm. They arrived around 4:30 pm and proceeded to tell me that they can't do the job today because it's too late. Well, why did your dispatch tell me they could! Then I ask for the quote anyway and it's $1200 to replace a toilet. Are you kidding me? Ridiculous waste of my time. Bye Felicia!

Steven S.

Alex from Bill West showed up on time and was very knowledgeable about all the issues we were dealing with. He is a true professional and should be recognized for his outstanding customer service. I'll be sure to continue to use Bill West Plumbing for all future plumbing issues.

Laurie F.

Bill West Plumbing was extremely helpful and professional from our first phone call when our pipes became obstructed. It was a big job to dig up and cut away the tree roots and replace the old pipe and they fixed the problem in a timely professional manner. The price was fair and the whole experience was extremely pleasant (considering the unpleasantness of the problem!). I highly recommend Bill West Plumbing.

Bob K.

We had Bill the technician come to our house this afternoon. He did an outstanding job fixing our garbage disposal that was under warranty. Super nice guy and very hard working. If we ever need more plumbing services, we will request Bill the technician for sure!

Heather T.

I called for help with a plumbing issue. Bill West sent someone over within hours. So speedy! Cisco was the guy who came over and he was awesome. So fast. So polite. Went the extra mile to check out a pipe for us that could have been causing the problem. Highly recommend Cisco and Bill West Plumbing.

Aaron K.

Highly recommend Bill West Plumbing. I called them in the evening and they sent over a Technician early in the morning the next day. Very responsive and professional.

Our technician was Alex - again, super responsive and professional. He was really helpful and communicative. He identified the issue with our toilet right away and fixed the issue quickly. Could not recommend him more.

Will definitely be using Bill West for future issues.