Bill The Plumber

Neil G.

Price gouging report Against Bill the Plumber, 6020 F Deacon Rd, Sarasota, FL 34238 Date of visit: 10/7/22 My kitchen sink stopped up during hurricane. As soon as I got electricity back I called for them to come and snake pipes since I had ascertained that that was what going to get the job done. I had cleaned, taken trap apart and was ready for snaking. When Bob and Sam got there, they looked, spilled water that I had a bin underneath and did not even have anything to clean that up. I provided. They did not explain to me what they thought the problem was, instead I was presented with a paper that said Through the roof $ 1000 Through the kitchen pipe $ 450 Or I could buy membership.. I paid $ 450 for 10 minutes of snaking! I have called at least 9 times and never got a call back. Until now when I posted my complaint. PRICE GOUGING! In most states, price gouging during a time of emergency is considered a violation of unfair or deceptive trade practices law. Most of these laws provide for civil penalties, as enforced by the state attorney general, while some state laws also enforce criminal penalties for price gouging violations.

Diane B.

I can always count on Bill the Plumber to help fix any plumbing issue I have, they're reliable & always so kind

Jane D.

Today I called """"Bill the Plumber"""" to change out a hot water heater. Here is what happened. They will tell you they have """"Flat rate pricing"""" the reason for this is because they are charging $600 an hour for labor and cant do that with fair hourly labor rates. They charged me $1585 for a Rheem model PROG40-38N-RH62. This is a unit that I can buy for $420 (they get it cheaper) and anyone who know what they are doing can do this job in an hour but they were done in 2 hours. The math works out to be $582.50 an hour. The original quote was over $2000 and when I argued it came down to $1585 and he acted like he did me a favor. DO NOT USE BILL THE PLUMBER, he thinks he's surgeon!

Robert W.

Get other quotes before you do any work with this group. I had to have a toiler installed. I had already removed the other one, all I needed done was to remove the plastic ring on the outflow pipe and install the new toilet. I was suspicious when they said they needed time to develop an estimate. Fifteen minutes later, they came back and offered two prices. One was for $530 which would include some type of yearly services and the other for the install only was for $475. MY wife was shocked and asked how long it would take and they said about an hour. She would like to change careers and get a job with this outfit. We used another plumber and paid $125.

Jennifer O.

Called Bill the Plumber to do our backflow preventer inspection. This guy shows up, performs inspection and tells me it failed - """"You have a bad valve."""" So I ask him how much it will cost to fix it. Instead of giving me an answer he starts lecturing me about his service agreement, which includes all plumbing in our home. I interrupt him and tell him I just want a price. The nasty twit has the gall to say to me """"If all you care about is price, we are not your guys."""" This raises rudeness to a new level. Bottom line, unless I allowed this shameless huckster to finish his sales pitch on their service plan, he refuses to quote a price. I paid him $80 for the inspection and told him to get lost. Stay away!!!

Karen Lockett L.

Almost $200 for a five minute job, really? Doctors should quit their jobs so they could make this kind of money. They got me once but NEVER again. I called for a simple arm on my shower that broke off and they wanted to sell me a warranty on repairs and a disposal unit for $700 and even gave me info on a whole house filtration system for $5000. They found all this with a courtesy inspection. They tell you a service call is $59 but that includes no work or parts. You are paying for an estimate. Prepare for a sales presentation! So if you want to waste your money call these guys. I will be sure to warn my neighbors and friends.

Charles F.

We needed a faucet in the set tub in the garage with a spray unit. Bobby and Sam replaced it and we signed up for the Valued Customer Protection Plan. Our hot water tank was drained and the flappers in three toilets were replaced. We have nothing but high marks for this company!

Lindsay G.

We called Bill the Plumber to replace our hot water heater Bobby came out and was onetime. They worked with us because we had a tight time frame to get it done. VerY curious and profrofessional would definitely use them again.

G O.

Bill the Plumber had been my plumber for the past 10 years. However; I am now forced to compare costs with other plumbing companies. My hot water heater in the garage started to drip water onto the floor through the pressure relief value. A call to Bill the Plumber scheduled someone to come to my home the next morning. After inspecting the water heater the plumber pumped air into the expansion tank and gave me a bill for $199.00! Way too expensive!!! Because the water heater is 10 years old I asked for an estimate for a new water heater. A quote was presented for $4500 and $10,000 for a tankless heater! Sorry .. but this is the last time I will call Bill the Plumber.

Danny H.

$$$$!!! Yes the employees are nice. Yes they do a decent job... after they try to up-sell you on a dozen other items you really don't need and then charge you an astronomical amount of money for the service. It took the guy only 15 minutes to clear our drain and after TWO different discounts were applied, we had to pay almost $400. I then found out from other professionals that this was highway robbery.