Bill Smith Plumbing & Heating

Suzi S.

It is Friday night prior to spring break and I have no hot water. The tech was here 5 months ago and told me I would need a part and to keep my water heater temp low. No reply for all this time and now it's Friday night and I have no hot water and guests coming and I'm staring down the barrel of after hours charges for this issue that was sent to Bill Smith months ago. My family has used Bill Smith a lot and they've been great until now. 5 months and nada and no hot water on the weekend. Furious a d super disappointed in a company I believed in. I was SHAMED by their manager for the lint from my dryer (same room as water heater and I vacuum it frequently) and told there's nothing they can do unless I want to pay their blackmail charges of $95 plus $300/hr with a two hour minimum. Super disappointed and am telling all my friends and family who have used these assholes in the past to skip it.

Mike A.

After using another plumber to replace a hot water heater I was having problems with temperature that wouldn't stay consistent. The other company was unresponsive and coming back and said it probably was just air in the lines.

After waiting and kept calling the other company to come back I called Bill Smith and they discovered that if towels in the water pipe it failed and within an hour it was repaired properly no problems. I wish I had called them to replace the water heater in the first place.

They called a head to tell me to meet them at home.

I couldn't be happier with their service and I felt the bill was reasonable considering how much hassle I had from the original company.

Roger S.

I recently scheduled a service call with Bill Smith Plumbing to replace three faucet stems in my master bathroom. I had already purchased the stems so all I wanted the service man to do was replace them. The person that showed up was apparently a novice. He didn't have the necessary tools and wasn't sure how to get the old stems out. He left without fixing any of the leaking faucets but did leave me with a $179 bill. I have since fixed 2 of the faucets and am awaiting a part to fix the other. I wouldn't recommend this company.

Lisa C.

Was very happy with all around service. Bill Smith Plumbing got me in same day for my water emergency. Master plumber was able to repair and replace the shut off to my sink, and also replaced two leaking outdoor spigots in a quick time, which helped to lower the labor cost. I was so relieved to be able to turn my water back on to my house and fix drips that had been happening for months for outside. Both things helped keep cost saving down for a very reasonable price for a job well done!. I highly recommend!

Karol H.

i called bill smith plumbing for a water heater concern. I went over pricing on the phone and was told that i would get a credit of 15min diagnostics and a senior discount of 10%. they arrived promply looked at the problem and diagnosed it in 2 min. total charge $96.30 when they arrived the second day with the part to fix it i was given a bill for $287.25, this was a $10 part total time for both trips was less than 15 minutes Yes, the water heater was fixed but the charges are deciving. Also if you wait for a technician to deliver the part it will cost you $168.00 hr to wait, which is why i elected for then to come out the next day with the part because i was told that a return trip was $32 NOT TRUE. i was charged an additional $ 65 for them to drive one more block since i did superimpose my address when i originally gave them the location i just purchased the property last month. i was waiting for them and because they had to drive an additonal block they charged me $65 Total disappointment. I was told i was not entitled to the Senior discount. Be careful Seniors!

Atom G.

Reached out to Bill Smith for an estimate on replacing my water heater via email. Initially received a quick response on pricing and asking for my phone number so they could reach out and schedule. Went 3 days without a response. Emailed again asking to be put on the schedule to move forward. No response for two days. Emailed again asking what the deal was and finally got a response saying they'd put me on the schedule. Two days before the install Marielle called and asked if I'd be willing to push it back to the following Tuesday due to being short staffed. I gladly agreed because I understand that part. The following Tuesday arrives and no phone call. Called the office and spoke with Marielle and she tells me it was scheduled for the following Tuesday. No way I would have agreed to push it back two weeks after telling her my water heater was extremely rusted and not in good shape. I told her it didn't make sense for me to agree to that and she became very defensive and rude and quite frankly treated me like shit, which in turn made me get angry. I took off work to be here for the install and bent over backwards for these people. I was patient with their poor communication and postponing and I'm met with a rude and defensive person that should not be in the customer service industry. They had such good reviews and my dad had a good experience. Why the drastic change in experience?

Jacki S.

Same day service for my boiler which turned out to be the pilot light was out(this is not something I would be willing to deal with). I have used them for many years. Always responsive, including a couple of emergency or holiday calls.

Brittany B.

DJ did a quick, quality job, and fit us in at the end of his day to help us avoid what would have likely been a very expensive repair. (I'm sure it helped that we were on his way home) They do charge what may sound like a high fee just for coming out, but he had our leaky joint fixed in under an hour and a total bill just under $200. Worth it for some peace of mind!

Staff on the phone and in home were prompt and polite. They've been around Denver for decades, and it's easy to see why. I'd recommend the services of Bill Smith Plumbing to anyone who needs a leaky pipe fixed the right way!

Sherry T.

While replacing my hot water heating, the plumber went through my metal file cabinets and stole my small fireproof box with wills and some cash in it.

Gail G.

Bill Smith plumbing was a complete rip off . What turned out to be for no reason ended up searching the Internet for all kinds of directions for two hours then they tried to charge me well over $500 to install one toilet which took the plumber maybe an hour they should've been charged me for maybe an hour and a half. never use these people they charge $152 an hour and waste a lot of time.