Bill Smith Plumbing & Heating

Christina H.

I contacted Bill Smith when I had a leak in my kitchen sink. Although they couldn't schedule a plumber to come for almost a week, they put me on a waitlist and DJ came the very next morning and fixed everything perfectly. Thank you!

Melinda Y.

I have worked with Bill Smith Plumbing & Heating on several occasions at my rental properties. They have been honest and solved my issues each time. Sometimes they identified a problem and we scheduled a time for a tech to arrive later and it has worked nicely. They perform boiler checks each year and misc. plumbing repairs as needed. Their pricing has been very fair and I have appreciated their attention to detail. I work in the real estate field and have met and worked with many companies, this one has consistently been good and reliable.

Charlene N.

I have used Bill Smith in the past but service has gone completely downhill. Overcharged for basic services, want to charge for trip fees to fix their mistakes - bad service-from the plumber to the customer service rep to the manager and then want to argue with you. Much better, cheaper plumbers available. Will never use them again.

Olivia C.

DO NOT USE BILL SMITH! We were greatly over charged for bad service. The plumber, Luther sat his in truck for God knows how and charged us for his ""time"" Warning: they also charge a ""trip fee"" for $65. Customer service rep is horrible as well

Susan L.

My family has been a customer with Bill Smith Plumbing for 20 years. I have been a loyal customer, but today they cancelled my evaporative cooler appointment 4 hours before it was to take place. I made this appointment weeks ago, and with the 90 degree weather I was planning on it for my house guests arriving tomorrow. I find this unacceptable and irresponsible, so after 20 years, I have severed my relationship with the company. I do not recommend them.

Chanan B.

Would never use them again. Got charged $127 for them to come tell me they don't fix that part after one of their plumbers was here previously and told me to call back. Talked to a manager who thought that was better business to argue with me than to simply refund the money and keep my business ?

Betsy B.

DJ and Josh came quickly, assessed the problem with the outside faucet and replaced it in no time at all. They noticed a leak in the kitchen faucet, and replaced the spring to stop the leak. Their fees were fair, they showed expertise, and were nice to work with. We will call them again .

Bill S.

I have used Bill Smith plumbing for years with no complaints. Their work has always been excellent and prices were reasonable. I called them because my disposal was leaking. The tech came out. Spent an hour deciding that the pipes had to be redone. Tech never ran the water or the disposal to see where the leak was. Never used a tool except his flashlight. Ended up charging me $212. He said the job would take approx 6 hours at $232 per hour. I called another company for an estimate. Their tech diagnosed the bad drain seal by actually running water and disposal. Had the problem in less than hour for $300.
Disappointing

Rick B.

I had a leaking water heater that was giving up, so it was time to replace it. I called my plumber of 20+ years, but he was getting too old (as am I) to haul the thing out of the basement so he recommended Bill Smith plumbing. I gave them a call, got a quote, and scheduled the replacement. I couldn't be more pleased with the way they were careful with my home. They covered their shoes and put down a protective cover on the floor and carpet in the basement, then got to work. In a short period of time, the water heater was replaced and has been working great. Everybody involved is very professional and competent. I've already scheduled a furnace and air conditioner inspection and will continue to use them in the future.

Reid H.

No clue why this place has ""positive reviews""... Just like their service, they must be looking for every loop hole and opportunity to cheat. Upfront, wasn't given any service fee costs, consultation charge, potential work estimates, just a, ""oh ya, our guys will be out there to help"". Guys came out, looked around, didn't touch/address a thing, and then tried to upswell me on a toilet full valve instillation, because THAT was an issue only they could handle fixing. They had to ""make sure"" the part was available though... came back, and wouldn't you know it, ""I was in luck!"", but, ""We only have one of those, but that part is available! It should just costs about $60... plus labor"".... The part is actually $19.45 retail, and a basic instal. Tried to also sell me on, ""a very reasonable fancy toilet, get this, the seat closes REALLY slow..."" $500-$600, but AGAIN, don't worry, ""we would also install that for an additional charge"".

When it was all said and done, they didn't do any work, didn't figure out any actual problems, everything they did mention being a potential issue ""they didn't do"", and didn't provide any further clarity or direction. Ultimately, they charged $115+ for a dry HJ.... If that's your pricing, fine... BUT FOR LORDS SAKE SAY THAT ON OUR INITIAL CALL! Makes you look like slimy, cheating plumbers... I highly highly highly recommend staying away from these guys, and their upsell plumbers. It's a shame too, because the more experienced plumber had a greenhorn with him, and every time there was ""room for the upsell"" they just ""had to go discuss""... wonder what the old timer was telling this kid??? I guess I know, because halfway through the rip off, the kid goes, ""and hey! If you want to replace those cabinets let me know, my roommate does custom cabinetry"".... Kid, you're already F'ing me, I don't want to be F'd by your roommate too... Can't imagine what they do to other people.

SO YOU KNOW! YOU CAN GET A CONSULTATION, QOUTE, ESTIMATE, ETC. FOR UNDER $30 AT ANY OTHER PLUMBING SERVICE! THESE GUYS ARE A RIP.... Wait for it... OFF!