Bill Howe

Matt C.

Most of the employees I dealt with were polite and cordial. I had an issue with my pipes backing up when I do laundry. My first scheduled appointment, nobody showed up. I called 3 times to confirm they were coming. Finally, after 7 hours of waiting, they rescheduled for someone to come the next day, forcing me to take a day off of work. They charged me about $100 to scope the pipes. They told me that the lines needed to be snaked and jetted, costing $1200. This was a verbal estimate. No written estimate was provided. Also, this required another day of waiting around for them to show up. Again, it took hours, but they showed up. After he was done with this process, he said the line needed to be scoped again. So one more day scheduled to wait around for the plumber. I received an email with an invoice for the work. I noticed on the invoice in the area a customer would normally sign to approve the work and acknowledge the policies and potential risks of the work, there was a squiggly line that was not my signature. I didn't think much of it at the time...

The next guy that came out to scope again told me that the pipes should not have been snaked or jetted but are clear and the backup will not be an issue again. Further, he indicated that the snake/jetting process had damaged my pipes. I was frustrated by this but just wanted to be done with the process.

Then, I tried doing laundry and experienced a massive flood in my bathroom. So, it appears that I paid them $1200 to do nothing but damage my plumbing and waste 4 days of my life!

I called to complain and request a refund of the money I had paid for the work. I was told that they will not refund the money and that they were not responsible for any damages to my pipes or my home due to the flood. Hector, the manager, indicated that I had signed the disclaimer releasing them of all liability for damages. When I explained to Hector that I had not seen the disclaimer until after the job was done and had not signed it, he said he needed to talk to the technician and review the case. I asked to be referred to Hectors supervisor, as he made it clear, he was not going to help me. Now, I have called back, but nobody will speak to me or return my call. Their actions are dishonest, bordering on criminal!

I was eventually able to reach a manager who, after looking at my situation, refunded my money for the service. Everyone from Bill Howe I dealt with was polite and reasonable, except Hector. Much of my frustration could have been avoided had he listened effectively and looked at the problem objectively before concluding I was in the wrong.

I had used this company in the past with all positive experiences. Perhaps they just had a bad day.

David M.

The most incapable service provider I have ever
Met , straight up not right!!! They are the worst dont use them you will regret it. A simple part replacement couldn't even try I might as well called my toddler to do it ripped off!!!