Bill Frusco

Alli M.

I was thoroughly impressed with Frusco's customer service. First, I reached their call center when I called after business hours, and they returned my call quite promptly even though there was no emergency. They confirmed my appointment and address before arriving. The repair men were courteous and honest - not trying to sell me anything I didn't need. They also wore covers over their shoes. They showed up close to the time they scheduled. They also took credit cards. I'm calling them again today for a different issue.

Ron D.

Put a brand new heater in our Home and its been nothing but a problem.
They came out a few times and now they are telling me to call someone else.
Shame on them for not backing their work

April A.

I called Frucso when I thought my heating system was malfunctioning. They came out on time as promised. Took a look at my system and showed me how to operate. Bill the owner himself came out they were polite and courteous. I'm a first time homeowner and they did not try to take advantage of me or charge for coming out like most companies. When I need any plumbing, heating and cooling issues. I will be calling Fusco. Great service!

Warren H.

Horrible experience with this company. I used them a few times over the years and they did the work I asked them to do without any problems. The last time I called them, I needed to have my furnace serviced. I called to make an appointment and was given a date and a window of time when their techs would show up (in this case, between 1pm and 5pm). They said I would get a phone call from one of the techs when they were on the way, just to give me the heads-up. I left my job early to go home and wait for them. 5pm rolls around and they still haven't shown up, and I didn't get a phone call, either. I called their office and got their answering service and was told the office was closed for the day. I left a message asking for a return call. The next morning I get a call from someone at Frusco and asked him what happened; I told him I was scheduled for work to be done the day before. No one showed up and no one called. He placed me on hold and then came back on the line and said they do have a work order for me, but he could not tell me why no one showed up or called. He said ""I don't know what to tell you."" So I basically said WTF? (in a polite way) and told him I took a half-day off my job to go home and wait, and that's the answer I get? So what does this kid do? He hangs up on me! It wasn't an accident, either. He never called back, nor did I hear anything else from anyone at Frusco. It's like they don't care. A very poor way to run a business. I was a good customer to them and was nothing but polite every time, and they have the nerve to hang up the phone on me. Needless to say, I will NOT be using Bill Frusco Plumbing again. Side note- this took place some time ago; I only got around to writing a review about it now.

Pitt G.

This company came out to my property to snake my drain and never once assessed the fact that there was sewage backing up just TEN FEET away in the same yard. I had another plumber come out and ask why they snaked the drain in the first place without letting me know what the BIGGER issue was. Instead, they took my money and quoted me an entirely new LARGE price. If you don't know anything about plumbing, DO NOT hire them. Poor business practices.

Dawn W.

As stated in my previous reviews, Bill Frusco does a great job on small jobs - water heater replacement, drain clearing, etc., but I cannot recommend them for large jobs, especially ones that require excavation.

My lateral pipe (that goes from the house to the street) broke and sewage was backing up into my house. They came out an told me it needed dug up (which was thousands and thousands of dollars), I probably paid too much according to a neighbor who had a similar job. The problem is that the property rises to the front door and there are stairs in front, so 12 feet of hill had to be dug through just to get to street level, then dig down to the pipe. About 4 guys showed up to the do the job and were there for 14 hours. They dug that deep trench, and used no shoring along the sides, which seemed very unsafe - and not to code according to my construction worker neighbor. The guys were walking through the ditch and they could have been buried at any time.

After finishing and filling in the dirt, they left a pile about 3 feet high above the trench, which they said would sink and level out. They then brought out a dump truck to take away excess earth and this was the problem - what comes out, must go back in!!! They said it would take about 6 weeks for the earth to settle and it did. After 2 months, we replanted grass and rebuilt our brick retaining wall. A few months later, the entire ditch sunk 3 feet and ruined our yard and retaining wall. They said they can always bring more dirt, so we called, and they said they only have rocky fill and they don't recommend putting that where grass will be planted. So, we had to buy 4 tons of top soil from a landscaping company, replant the grass, and rebuid the wall. It has been a year, and it looks like the yard is sinking again. What a disaster!!

Frank H.

They came out and did a great job cleaning the drains. Some extra service was needed and they came right out the next day. Would use again.

Katie S.

This company is terrible! Simple as that.

They were hired by the management company in charge of the house I'm renting. Our radiators needed new piping. When we moved into this place, it had been vacant for a year and a half. Due to the negligence of the owner of this house, the pipes had not been weatherized and therefor were busted.

Bill Frusco sent several different ""plumbers"" to our house and even came over himself one time over the course of nearly three weeks. They ripped out several walls, made a huge mess, and even left holes in our walls to the outside world. Most of the workers he sent seemed incompetent, were rude, would not properly communicate with us, and some of them even made sexually suggestive comments towards both me and my roommate.

We do have our heat fixed after the whirlwind that came through our house(aka: Bill Frusco.) However, we still have holes in our walls, some of which lead outside. I supposed that is the responsibility of our land lord, but they could have at least attempted to plug them with something. I will never ever send these guys to even my worst enemies. I suggest that you find another plummer and never ever call the incompetent jerks at Bill Frusco.

Btw, there may be some good reviews on here, but I highly suspect they are from ""friends"" of Bill Frusco. Don't trust them.

Oh and they charged our landlord an exorbitant amount of money for their terrible work.

Warren H.

I had used Bill Frusco Plumbing on two prior occasions- once to replace my hot water heater, and another time to replace most of the sewer pipe in my basement that leads out to the street. Didn't have a problem with either of those jobs. I had scheduled them to come to my house today for their $125 furnace cleaning special. I left my job early to come home to wait for them (they said they would be here between 3 and 4pm). At 3:20 I get a call from someone at Frusco, and he tells me they can't come today; they want to come tomorrow. I told him I left my job early so they could come today; they even called me yesterday afternoon to confirm today's appointment. So when I start saying this to the guy on the phone, he hangs up on me! No ""sorry"" or anything like that- jerk just hung up the phone on me! Totally rude and unprofessional and needless to say, I will NOT use Bill Frusco Plumbing again. That's a horrible way to run a business and treat a repeat customer. I'll be taking my business elsewhere from now on...

Mark D.

I had to have my pipe replaced at the curb. It was the pipe that allows waste to be drained. They came out at the time that they said they would and were finished the job within a reasonable time. They made sure to to explain the process of the entire job. They cleaned up the area that they were working around. The water department told me that the job would cost approx. $5,000.00, they charged me $1,800.00 . I really don't have any complaints.