Bill Frusco

Lorry C.

I had a leak in the hose from the dishwasher to my disposal. I was quoted $750 to replace it. I can by a new high quality dishwasher and have it installed for $740.00!!!!. I receive a quote for 2 other small plumbing jobs that were also OUTRAGEOUS. I paid $50 for the visit. Run far away unless you have money you want to give away to this company. I got another estimate that was around 1/4 the price and was told it was a simple job.

Ben F.

If I could give this company zero stars, I would. We had them come out to do a simple repair on our furnace. The work, as mentioned numerous times, was planned to be covered by our home warranty provider. All they had to do was have a simple five minute conversation with our home warranty provider. On the day of the scheduled repair, the owner himself refused to do this very basic and simple task. They immediately canceled the job and left. The owner's attitude was completely unprofessional. Buyer beware.

Michael M.

Consumer beware, I hired Bill Frusco to tune up and repair my heater for no pilot light. The tune up price was within reason however, he charged $350 dollars to replace a $10 dollar thermocouple. I had to call him back after the problem was not fixed. I was then quoted a price of $699 dollars to replace the gas valve. Do yourself a favor and look elsewhere if you need heater service. Frusco's pricing is rip off for these types of repairs.

Anneke A.

I was referred to this company by a family member a couple of years ago. Reached out to the company for an estimate. It took a bit to be contacted and for the estimate to be completed. Decided to go with this company to get my plumbing stack pipe replaced. The rep also looked at my kitchen faucet. I received the non itemized estimate, paid the deposit then maybe a week or so later was contacted and told when the work would be done. The total invoice was paid in full before the appointment. Two of their techs came, began working on the pipe but needed to leave due to another customer emergency. They came back maybe a couple of hours later and finished the work on the pipe. The other part of the estimate was for the kitchen faucet (customer provided). I didn't realize that I didn't have the faucet so the work could not be completed that day. The main tech added ANOTHER quote to the original invoice which included prices for a faucet provided by the company and the amount for the faucet provided by me. This quote attached to the invoice clearly says PENDING. I also confirmed that the company was aware that the work on the faucet was NOT completed even though the total invoice was already paid a couple of weeks later via phone.

I admit, I forgot about the faucet. Had other things going on. I went to replace the faucet this year and remembered I already paid the company to replace it. I contacted the company via email requesting the money back for the faucet since that work was never completed. I figured that the company would've had some sort of documentation system because who doesn't these days? Apparently not this company. First email was sent 9/4/23. Realized I received no response so I followed up 9/11/23 then received a call in the afternoon from the owner basically saying he couldn't help me. He said something about ""looking at the books"" and I said I'd look to see if I received anything from after the work was completed. I looked, didn't find anything but remembered that this company does everything electronically. I went through my text messages and sent texts to two different people who I talked about the work with, including the person who recommended me. in the text messages, I mentioned that the work went fine BUT the faucet wasn't replaced because I didn't have one. One of the text messages also mentions the name of the office assistant who called me to confirm they were aware that the work wasn't completed but was paid for. I also resent the invoice that the company emailed to me with the PENDING faucet information on it On 9/11/23. I asked the company to reply via email ( since it's clear they don't have an internal documentation system) so that I at least had that for my records and so that there would be no miscommunications that may happen via phone.

Yes, I forgot about the faucet but I did confirm with the company a few weeks after the work was completed and figured if they knew the work was paid for but not completed then, they would still know now.
I would've COMPLETELY understood if they said ""hey I looked at what you sent and unfortunately, we don't have any documentation of that. This was awhile ago and we don't keep notes that long."" Again, I waited a long time to even request the money back and that's completely my fault. I would've accepted that as a loss and moved on.

TIP: Reply to customer emails in a timely manner. This review WOULD NOT have been written had I received a response to my last email from 9/11/23. A simple ACKNOWLEDGEMENT of the email and a response (either way) about the refund request would have been acceptable to me. Business may be booming for your company but it doesn't take a week to send a response.

Cynthia J.

The 3 man crew arrived at my home a little after 9 a.m. for a complete HVAC installation. They worked from the time they arrived until the install was complete. The crew was of course courteous, professional & neat. I observed how they were also courteous & respectful with one another. The communicated & worked well with each other. The heater & yard areas were clean. They even explained some things they did & how the new units work. Great service. Excellent job.

Kia L. W.

Plumbing emergency - Don't even bother! I just used this company in the past few months, which is the reason why they were my first choice for my emergency. This time, they said they we coming, stayed home and no one came. So, last evening, the shut off valve from the hose bib on my patio began spraying water everywhere in the basement, when I attempted to turn it off (it needs to be replaced). To stop the water from wetting the entire basement, I shut the main valve off for the night. We had no water in the house. Meanwhile, the pipe is still heavily leaking and filling up buckets that need to be watched. The next morning, I called them at 7:39am and spoke with a person that said ""we will let you know when a tech is available today."" They then called me back at 10:39am with a ""courtesy call"" to say that they will call me back as soon as someone is on their way. So, all day long, no one called or came out. Then at 4:02pm - I received a text message from them saying ""This is Bill Frusco Plumbing we just want to confirm that we can have a technician out to you tomorrow. We will contact you when a technician is available and on the way. Please reply Confirm or Reschedule."" I texted ""confirmed."" So again - all day and now night with no running water in my house. Today at 11:58am, I got a call from someone saying ""I am calling because no one can come out today. We have other bigger emergencies, so we cant't send anybody today."" Okay, so let me get this straight, I called you yesterday morning with an emergency, but now my emergency is no longer an emergency because other bigger jobs have come in and take precedent? Stringing me along all day (still no running water) and no service!! Don't even bother calling them - take your business elsewhere!

Carol C.

Do not waste your time calling this company. They say they are coming....they call you during the day to make sure you are sitting around but then they don't show up. Meanwhile, you have taken off work and been inconvenienced. The owner is surly and impolite as well.

Sammy B.

Over the weekend, one of our pipes broke from the outdoor hose and caused a leak in our basement that we were not aware of. Luckily, we called up Bill Frusco Plumbing and they sent over Nick Paulin. He was absolutely wonderful and explained step by step how he fixed the leak. He even had up triple check the hose before he left to give us peace of mind. Outstanding company with upstanding employees.

Not P.

The sewer line failed. They showed up on time, dug by hand, and put almost everything back where it had been. They did concrete work which required leaving things elsewhere while it cures.

They did an excellent and careful job, communicated as things were progressing and didn't stop until everything was perfect.

Marie B.

The Plumbing Company does not stand by their work. I've used them for multiple jobs and they've had to come back to fix their problems. Do not recommend. They lack integrity.