Bigfoot Pumping & Thawing

Michael K.

Our toilet and shower got clogged. I called the landlord who assured me that Bigfoot Pumping and Thawing would be getting a hold of me soon to set up an appointment. About Eight hours later I give them a call to find out what is going on. They proceed to inform me on the first day that it might take a couple days, It sucks but I understand. The next day I give them a call to see if they will be able to come check out my house sometime today. They proceed to inform me that some council needs to consider it before hanging up on me. I called them back, and pleaded to simply know if I was on the schedule for today, and they informed me that they would never be showing up. I didn't get service at all, just jerked around for roughly 36 hours.

Laura P.

Do not do business with Bigfoot/pump and thawing. Called to get quote on cost for well steaming. Was told $200 and he could get to it today, ""MAYBE"" tomorrow. The home that needed to be steamed is in North Pole. We live in Fairbanks (about 45min drive). We didn't get a call from him that day to say if they would be coming out so we called him about 4:00 to make sure they were not going to do the steaming as we would not be there. We get home at its 5:17 Kurt calls to tell us he has a truck in route, it's about 5mins out. We told him we were home already and would take us about 45min to get there and he said he didn't care so long as someone was there to pay. Ok so we head to North Pole to meet up with bigfoot. Our well gets steamed (we got what we asked for). And then the bill came. $300 instead of $200. I call the office and was told yea that's for after hours? Wait, what do you mean after hours? I didn't request after hours. He said, ""Well you didn't not request it either."" He took our 4pm phone call as us requesting he send someone NOW. And that was not the message we left. We told him we wanted to verify that you were not coming out, as we were going home (Fairbanks). He was rude and kept telling me ""You didn't ask"" and basically because we mistakenly called him to verify no service today, we get the shit end of the stick. Paid $300 for services and deal with a A**HOLE that is rude and doesn't care about his customers. He's unclear of his services, you shouldn't tell a customer you can come out today when you in fact can't. And if he knew he was planning on charging me an afterhours fee he should have told me upfront so I could decide if that was something I wanted to do. Again, my fault cause according to him I should have asked those said questions. Sorry, that I trusted you and gave you, my business. Will not be doing business with him and will make sure no one I know does either. Good luck with your shitty service!

Tony C.

I called them yesterday 1/30/21 to pump my septic system, instead thawing service came in. I explained to them my septic tank was back flowing, it just need pumped. The guy thawed my pipes anyway. After thawing, he charged me $300 and said my tank was full and needed pumping. He said he'll come back to get the pump truck. He indeed came back, pumped the septic tank and after pumping, he said he pumped around 1500 gallons, so additional cost to what he quoted me $415 before pumping. He charged me $645 for the total pumping. To sum it up, I paid $945 for not even 2 hours for both services. I felt like I got robbed. I think this business is taking advantage especially weekends. An awful experience, I don't want anybody experience the same.

Nicole V.

If Bigfoot is only looking to do big business jobs they shouldn't advertise residential services. I called with a specific request was called back and had a terrible experience over the phone, was refused a quote being told "" you have done business with us before you should know"" was pressured for my payment information prior to any commitment of service or total, was told to ""send a blank check in the mail and when they received it they would do the job, by then it would be worth their time anyway"" was told to "" find someone else to do business with"" then I was rushed off the phone saying if they had time to call back they would. I can understand being busy and maybe my hour or two of work wasn't they type of business they wanted but there was no need to be the way they were. I called Glacier Point Services was quoted put down a payment and service will be done today. Update: I was called back by Bigfoot after my review was posted. He was upset that I would give someone else the business, I explained that when asked questions for things like a quote or a timeline they were pleasant and gave me the information before taking payment information. He felt the need to justify his words to me rather than just apologizing. I'm glad he made the suggestion to do business with someone else.

Elizabeth R.

Called to schedule a thaw for our water tank pipes yesterday 1/7/2020 at 9:20AM. was told that they would call when they were on their way. The man who answered the phone was extremely rude. Called again for status update almost 6 hours later at 3pm and was told we were 6th in line and they would call when they were on their way. Again, extremely rude to me on the phone. I just called at 10AM on 1/8/2020 the next day to get a status update and the man who answered was unbelievably rude and unprofessional and told me we were 15th in line. When I asked how we changed from 6th to 15th he yelled at me and said he was canceling our service and hung up on me. I understand it is cold out right now. I understand that they are busy. I was not rude and was very understanding. I was just calling to try and get an update on when we could expect them out to work on our water system since one of us needed to be at home and now have to get on another companies wating list. I will never use or reccomend this company. Extremely unprofessional and rude.

Marvin C.

Pumped my tank but said they had to come back, I think they told me they pumped 532 gallons but didn't. I wasnt there so I'll never know but they pretty shady keep an eye on them.

Johnny C.

Extremely rude plumbers. Would not tell me what they were doing, and just disappeared without telling me what was going on or even that they were done for the day. When I called to get more information, they refused to answer my questions and hung up on me.

Lee V.

I've been using Bigfoot since I bought my home. They arrived 40 minutes after calling. Found out the line was frozen. The steam trucked arrived a few hours later. The pump truck arrived back immediately as the steam truck was leaving. Nice, friendly, fast service from the operator to the field guys.

Jewles L.

Bad customer service. The lady amber that answered the phone was polite, but in a follow up call, the man who answered the phone was very rude. We politely asked for an eta as our septic was backed up. This question is one that EVERYONE asks, so we were perplexed as to why the man hung up on us. We were taken aback by the rudeness. That same ""man"" hung up on our landlord, leaving an indelible impression on him as well. We called Homestead service. They were polite and arrived within an hour. This is how any sane business would conduct themselves. Maybe the man we spoke with ran out of ""meds?"" Never ceases to amaze me how many times we ( and we know we are not alone in this) hear people moan about not having enough money, yet you don't want to work!

C T.

We have been using Bigfoot P&T for years. Their pricing is competitive, their service is rock solid & they will go out of their way to help in those rare household emergencies. Highest recommendation!!!