Big State Plumbing

Sheri H.

These guys must work on commissions because they told us that we needed a whole new water heater even thought the one we have is only 3 years old. and because it is gas and we were told by the gas company we needed a new valve we were a little skeptical. They kept trying to sell us a new waterless water heater and said the price was over $5000.00. Also said we needed a whole new vent and drain.
We called another plumber and he came out and said the valve was all it needed.
These guys are real shysters. Do Not use Them. They are horrible!

Cullen Z.

Starting with the good, when we called to set up an appointment the customer service lady was extremely professional. We immediately received an appointment reminder via text and received an email confirmation so everything was off to a great start. A few days later a tech arrived (out of respect for him will not share his name) and he looked at the job. He wasn't sure if a 1/2" gas supply line was big enough to feed our gas cooktop so he had to make a few calls until he reached another tech who could answer his question. (The previous plumber said it would be no problem). The fact that he was not knowledgeable was a red flag. His bid came in $400 higher than a previous plumber's bid (another red flag) so we asked if he could get closer to the price. He said it would take about 2 - 3 hours of work which seemed pricey at approximately $500/hour but we agreed to move forward because the other plumber was backed up for 3 weeks.Before he left our home he had me sign his ipad and our appointment was in the books. We received several text and email confirmations and all was good.

A week later we received our appointment reminder and it confirmed we had an 8am installation appointment and we were all ready to go. No Phone Call, no email and no text until 3pm. I saw the van pull into our driveway and then it left. I called the scheduling number saved in my text history and they said he was running late and would be back shortly. After 10-15 minutes he arrived and said he had many jobs going on and had another customer who was upset. He looked at the gas line location and then we went into the attic. I had to show him where the hood vent was in the attic so he could have a reference of where the gas line drop would be. We went back into the attic and he walked the wrong direction so I had to show him where the entry point would be. He said "this is more work than I bid" and he said it would cost more. At this point I had seen enough red flags and let him know that I would not be needing his services. I have never experienced such bad service from a tradesman.

This company does an excellent job scheduling and uses state of the art software but it comes at an extremely high price tag. Additionally, the plumber was incompetent, didn't arrive on time, didn't properly bid the job and tried to raise the price after a week of waiting. If you are looking for a qualified plumber use good ol fashion word of mouth, Big State should be investing more in the quality of their plumbers & basic customer service then their scheduling system.