Big State Plumbing

Carina B.

Big State Plumbing (BSP) was contracted by our company to connect our sewer lines to the city lines. They emailed us a five to seven-day completion date for the job. They started in August of last year and it is January and the job still has not been completed. They left a dangerous deep ditch, they used no caution tape or barriers, anyone can easily fall in and get seriously injured. BSP emailed us stating once our deposit was made we would have priority scheduling. If this is priority I would hate to see normal. It's been over 4 months since BSP took on this job. BSP changed their project supervisor in the middle of the job, BSP failed to properly communicate with us. They neglected to return emails or phone calls in a timely manner. We made many attempts to contact them before getting a response. The plumbing was disconnected leaving the tenants of the building without bathrooms; we had to rent a portable toilet for the tenants. We were not told this would be an issue so they used the toilets and they overflowed.

Wayne M.

When the job at my house turned from normal into quite a challenge, BSP accepted it and conquered the issues. Jacob Sutton, my plumber, had solutions when multiple unexpected challenges came up. He and the crew worked diligently to find solutions and untimely fix the problem. They brought in heavy equipment, used lots of man hours and resources without any extra charge except for a small piece of sidewalk that needed to be removed and then cemented again. They added new hardware to my house in a new pipe and side spiket to my house (and a copper industrial grade on at that). These are my plumbers for life. The only negative may be a bit of a lack of communications when it came to scheduling my sidewalk restore after the job was done. Took over a week for someone to come out and put new concrete in place. Then they never returned to follow up on it. But over all, very very happy with these folks.

Nan G.

We needed a after hours plumber because we decided install new sinks and faucets in our master bathroom on Saturday night. The cut off broke and we had water pouring out everywhere. Finally got the water turned off out at the street and water mopped up but we didn't want to be without water for days so we called. Jacob came out and replaced all 4 cut offs at our request, tested everything before leaving. He explained everything he was going to do and was very pleasant even though it was 1:30 AM.

John M.

Very Good service, thorough inspection, they take ownership of the issue and give you the best results.

Kimberly E.

These guys are truly a blessing! I had no hot water for two days and they actually found someone to come see me the same day! They made me priority and I'm so greatful to them! Excellent customer service from the technician Richard:) Thank you so much and God bless!! Awesome service!!

Laura S.

Big State Plumbing was great! They were friendly and professional. They explained the cost up front and completed the work timely.

Jessica N.

I chose big state to come and replace ALL the pipes in my house. They were not the cheapest but not the most expensive. It took 4 whole days. The guys were very friendly and respectful. They were at my house even when we weren't there and were sure to lock up if we weren't there and they had to leave. Since then I have had two issues with my plumbing unrelated to my inside pipes (sewer and my main). One was on a Friday night at 8pm on a holiday weekend. Guess what? Someone was out by 9pm. ( that's because it takes an hr to get to my house from their office) the issue was fixed that night. These guys are great and recommend them to everyone!

Anand G.

David did an amazing job. And Big State's plumbing system alerted me via email when he was on his way and it was within the time window he gave me. David was very courteous to my requests and kept the place very clean. He did amazing work and was in and out fast. My AC Drawings were installed wrong and he quickly fixed them. The $50 fee was waived since I went ahead and did work with them.

Danaya R.

Tried to get a quote to change a water heater. Nope! You have to pay $49 for visit to get an estimation. Unbelievable...

Kristen G.

Had a plumber that did not show and needed someone out on a Sunday evening. Called and someone came out within less than an hour. Highly recommended. Honest and took the time to look over everything and answered my questions. Thank you Juan!