Big Sky Plumbing

Angela R.

Patrick did a fantastic job installing the plumbing for our new sink , including a new faucet and garbage disposal. He was friendly, knowledgeable, and fairly priced.. I would absolutely recommend him to my family and friends.

Shaunda D.

I was preparing for a big holiday dinner with the family and the kitchen sink was clogged. I got a referral from the neighbor and just like they said they responded quickly. The technician was courteous and very professional. In no time the sink was unclogged and I was able to finish fixing my meal to serve dinner on time. I am thankful and very appreciative of their quick service but how nice and friendly the technician was. I would highly recommend using this company if you need plumbing services.

Yvonne N.

This company is definitely 1st class...Kept me well informed, had a very polite and friendly service technician. He was on time to install our new hot water heater and even called when he was 30 minutes away. This is the first time I've had to call a plumber so I was very thankful to have someone that was so friendly and professional. Once he finished replacing our hot water heater he took the time to answer all my questions and explained in detail things he felt I should know.

I know when one reads reviews there is always the ones who find something to complain about. One would have a hard time finding something to complain about with Big Sky plumbing.

Federico M.

I recently purchased a very old house which had been rehabbed by the previous owner. In the basement there was a tankless water heater that appeared to be in good condition. However, soon after I bought the house, the water heater broke down. Turns out the water heater had never been serviced and it had been installed incorrectly by the previous owner.

Of course, the water heater broke down over the weekend. I called Big Sky Plumbing late Saturday afternoon and they told me that they would send a plumber out the following morning, to look at my unit. Ken, came out and diagnosed the situation. He gave me two options: a ""BandAid option"" or replace the old tankless water heater with a brand new one. The BandAid option is exactly what it sounds like: Repair what appeared to be wrong and hope that the heater didn't break down again. But since the water heater had never been serviced, Ken said there was a possibility that something else would soon go bad on the unit, requiring another service call.

I called around and had three other plumbers come out. They all said the same thing... the tankless water heater was bad and needed to be replaced.

I finally decided to go with Big Sky Plumbing because they offered the best price for both the installation and the annual service contract in comparison to the other plumbers I contacted. Also, Big Sky Plumbing had the highest certification level by Noritz, which was the brand of water heater I wanted to get.

Since the old water heater had been improperly vented into the chimney of the house, the installation of the new water heater was an all-day job requiring Ken and another plumber, Patrick, to drill a hole through the stone foundation of the basement and then rewire and rearrange the electrical, gas line and plumbing line in my basement.

At the end, they cleaned everything up, removed the old water heater and gas piping and also sealed up the spot where the previous heater vented into the chimney.

At the very end, when I was paying Ken, I mentioned to him that I had a leaky kitchen faucet, and he quickly fixed that as well, no charge. (It just needed some tightening, but it was nice that Ken didn't make a fuss about that, which he could've after the very long day he had had working on this job.)

Overall, very positive experience and I highly recommend Ken and Big Sky Plumbing to anyone out there looking to upgrade their water heater.

Chanteel A.

I called Big Sky Plumbing and they initially did not pick up; I did not even have a chance to finish leaving my message before someone from the company called me back. I explained the plumbing problem my mother's home was having and Ken immediately suggested what he thought was the likely problem then proceeded to schedule a visit. On the day of the appointment our plumber Patrick was approximately one hour late, but did call ahead to notify us and arrived within the delayed time he indicated over the phone.

He quickly cleared the line and advised us of a damaged pipe that required replacement. He scheduled another appointment at our convenience and on that second day, Patrick arrived on time. Prior to the replacement Patrick advised us he would need to cut away some of the wall behind the counter to gain access to the pipe for replacement. He completed the job and even double checked all the areas my mother was concerned about while he was still there. She was very happy with Patrick's professionalism, courtesy and treatment of her home. Patrick cleaned up everything and provided detailed invoices I could examine.

Compared to all the other major name plumbers in town I have had to work with in the past, Big Sky outperformed them and did so at a fair price. I will be using this company again.

Heather C.

This was my third time working with Big Sky Plumbing and I couldn't be happier with the overall service. Zach the plumber was extremely helpful today and I look forward to working with him in the future. This a well run and customer friendly company.

Martin E.

The shower handle broke at 8am on a Sunday morning at our rental house. We called Big Sky Plumbing and they came immediately and fixed the problem. The plumber (Zach) was very cool and down to earth.

Jena H.

I seriously wish there was a way to give these guys 10 stars. They certainly deserve it. This was an amazing experience in every way and these guys have our business from now on! I really can't say enough good things about them.

I woke up earlier in the week to no hot water. I contacted our home warranty company and they sent a plumber out that afternoon to assess the problem. They determined our water heater was beyond repair and needed to be replaced. We set an appointment for Friday afternoon to replace the old heater. They also requested payment for the $500 out of pocket expense that they estimated we would incur, Should have been a red flag. My husband took off work on Friday to be at home when they came to do the work. On Friday morning the company called and indicated that the plumber had had a family emergency and wouldn't be able to be at our home until Monday or Tuesday. While I'm certainly sympathetic to the tech and hope all is well; one installer for the entire Sacramento area - REALLY? Cold showers really suck.

I got on Yelp and found Big Sky Plumbing and called them and explained the situation. This was mid-morning on Friday. I spoke with Shelly and explained our problem. We spoke for a few minutes and came to an agreement for service and she asked me when would be convenient for us. I half-jokingly said ""now"" certainly not expecting that they could be here until at least Saturday. Shelly's response was ""let me see what I can re-arrange"". They were at our home and had the new water heater installed in less than 3 hours! No muss, no fuss, just exceptional service. They even moved some pictures from our hallway to assure that they wouldn't be damaged removing the old water heater. And we had hot water by the time I got home from work!

Ken and Shelly, thank you so much! You've reminded me that true customer service isn't dead!!! You just have to know where to look.

Jena H.

Dakota F.

When I called to make an appointment, Shelly was very courteous and helpful. I think I misunderstood that a plumber would be out the same day; when I called to check to see if they were coming later that afternoon, Ken answered the phone himself. He verified that I had an appointment for the following day, but had one of his plumbers in the area and sent him (Zach) over.

Zach checked our system out, discussed options, and scheduled our water heater to be replaced the following day.

The previous owner had installed the water heater himself and it was not up to code. Ken's team replaced the water heater and updated all of the related plumbing/gas lines bringing us up to code.

They were on time, did a great job, were highly professional and courteous. We will call them again for any plumbing needs.

Nicole B.

I called in the afternoon and they had a plumber out to my house within 45 minutes - same day. Travis was gracious enough to come out for a last call before heading home. I really appreciated someone coming out on short notice. Travis was able to repair my hot water heater in less than an hour and was very polite, skilled, and helpful. Two thumbs up! (: