Big Mike's Rooter & Plumbing Company

Jalvarez2k7 J.

Biggest ripoffs and scam artist in the whole plumbing industry, highly recommend to use someone else. Read the rest of the stories they tell you one price then 20 min it's over 1k bunch of rip offs

Alta C.

I urgently needed to have a septic tank pumped. I called around without any luck, then called Big Mike's and spoke to Jimmy Lee. He was very knowledgeable, helpful and informative. He went to the property, completed the job and called me back when it was done. I was very happy with his service and wish that more companies had such exemplar employees, its really hard to find people who genuinely care about their job and their customers. You're the best Jimmy Lee! Thanks!

Sorry to read the bad reviews about Scott, seems like he's not equipped for this job.

Mario A.

Albert
From Big Mikes Rooter came out right away and gave excellent service. Albert was very quick and wasted no time getting the problem fixed. Thanks again Albert for being a great employee and getting my restroom up and running. I would definitely use this company again.

Wicked Witch O.

I called them at 11:53AM, they were here by 1:20PM and done with the blockage cleared from the main line by 2:00PM. Affordably priced. The guys that came out were very nice. Great service!!!

Nick E.

Me and my wife got our water bill and were shocked we looked at a bill that had tripled we didn't know what to do so we turned to yelp. After looking at a few reviews we picked Big Mikes. Within an hour Saul had arrived to our home he was well dressed and well mannered and he was with a gentleman named Albert. Saul walked into my living room where he had me turn my tv off did a spin to look at the layout of my home walked over to the wall opened it looked at my manifold and said your leaks on this line going to your kitchen then he put his ear on the ground and said it's right here here's your leak... He had been there for less then five minutes. My wife and I were very impressed Saul walked out shut off my water and him and Albert made an access hole where sure enough they found my leak. They had it repaired in less then one hour and charged a fair price and cleaned up their work area like real pros I have never been so impressed by a plumber Saul is a plumbing genius and Alberts right there too. If you need a plumber these are your guys they are the top of the line. Thank you Big Mikes and thank you Saul!

Rudy S.

Moved into our ""new"" 1952 house and within 24 hours knew we had plumbing issues. Third day in the house, Christmas Eve we called Big Mikes. Within an hour Albert and Vincent were at my home. Snaked out the main line, ran the camera and discovered we had major tree root intrusion. They were back within a couple of days, replaced 19' of the main line, cleaned up there mess and they were gone. It wasn't cheep but it was a lot of work. So far, so good.
I'm now having Big Mikes get me an estimate on having my whole house re-piped!

Jennifer R.

There are not enough stars for the professionalism and dedication from this company. Often when dealing with this sort of stinky situations little can be made light of. Their employee Scott went above and beyond to help our family on numerous different occasions even once in a Saturday night. He proposed necessary and affordable solutions and his work is to be commended. The company is easy to reach and very pleasant to deal with at any hour which when you are having a plumbing issue in the night makes for relief. I highly recommend this company and would use them in the future for all regular and emergency plumbing needs.

James L.

Had a toilet leak, called Big Mike's Rooter and plumbing and they sent out ""Albert"". Albert was great. He called to give me a time frame of when he was coming and then he called again to let me know when he was on his way. Once he was here he diagnosed the problem quickly and make the appropriate repairs. Work was done quick and clean. I was very pleased with Albert's customer service and work performed. I woukd highly reccomend Big Mike's. Ask for Albert.

Douglas A.

We had a major plumbing job done by Big Mike's recently at a Yucaipa house we have renters in. The job involved repairs of a broken main line outside the house, removal of what turned out to be a large tree root ball in that section, and replacement of 100 feet of lateral lines and 25 feet or so of main line under the house (that is what we had initially agreed upon due to the plumber's assertion that the cast-iron lines under the house were not in great condition.) We had three quotes for the work and, after some negotiating, Big Mike's came in a full $1500 below the lowest of the other two. Chris, the person in charge of our job, was pleasant and offered good explanations of what was to be done. The work they did appeared to be of sound quality, and they, as we, are optimistic that the drain will work for years to come. That said, we have some criticisms involving their business practices:

[1] They were unable to do all of the main line replacement work agreed upon due to the inaccessibility of about 8 feet of cast iron main line under the house, yet did not discount anything from the agreed-upon price for the work ($4500).

[2] We agreed that they would start work at 8:30. However, they didn't show till 11:00. When I called at the request of my wife, who was on site, and asked why they hadn't arrived, Chris was apologetic and told me they needed to go to a meeting in the office and then were stuck in a major accident's traffic backup on the way to the site. Why didn't he call my wife and tell her the crew was running late, and why did they promise 8:30 knowing there was a meeting in the office that morning? That said, they finished the work the same day. One of the other places that quoted the work had stated the job would take up to four days.

[3] They wanted to charge my wife $130 (3% of the invoiced amount) just to pay by credit card! That is a first; we have never had any issues paying for plumbing jobs with credit cards in the past. They could have at least taken that much off the job for the work they could not do and let my wife use the card at no extra cost.

[4] They refused to warranty their work on the main line because we didn't agree on an extra $2000 to excavate and replace 10 feet of plastic line running from the house towards the street. Some of that line had sagged and was sloped backwards towards the house. They repaired it to an acceptable angle without digging the section up but stated they would not guarantee the work. Not what you want to read on an invoice after you have just forked over $4500.

I would give them two stars based on their questionable business practices, but ended up giving them three because, based on the pictures my wife took, the work they did looked professionally done and instilled confidence that the repairs would last, giving us and our tenants some peace of mind. We will probably not use them for future jobs, however, due to the aforementioned business practices.

Melinda Q.

Had a clogged kitchen sink that our 25 ft. auger and wet/dry vac couldn't fix. We called Big Mike's on Saturday morning and Scott came within the hour. Price quote over phone for clogged drain service call and followed through on work. Scott arrived on time and got right to work. He fixed the clog quickly within 30 minutes! He also gave a suggestion to help prevent clogs in future.