Big Mike's Rooter & Plumbing Company

Melinda Q.

Had a clogged kitchen sink that our 25 ft. auger and wet/dry vac couldn't fix. We called Big Mike's on Saturday morning and Scott came within the hour. Price quote over phone for clogged drain service call and followed through on work. Scott arrived on time and got right to work. He fixed the clog quickly within 30 minutes! He also gave a suggestion to help prevent clogs in future.

Lupe L.

I've used this company twice now, both times the attendants were very professional and their work was well done.

Clifford Y.

Fast and clean so i thought. They told me the leak was because of an old wax ring, so they charged me 225 for a replacement. I thought everything was good but a few hours later it started leaking again and they came back and quoted me 1400 dollars to repair the toilet flange. I wasnt home at the time but when i checked out my restroom they didnt put back my floor mats correctly. It was pushed to the side and really messy. It's a small detail but it takes 2 seconds to make it straight again.

I called another plumber and he quoted me 450 for replacement of the flange + a new toilet.

Big mike's place is professional but prices are a little steep.

Ed A.

Top notch company. They came out promptly for my appointment, gave me a no nonsense assessment, and never tried to up sell me. Big Mike's will be my go to plumber as long as I'm in business.

Corina B.

Original post December 24, 2017

DON'T CALL BIG MIKE'S!!

I've used Big Mike's several times. The work always got done, even if I had to have them come back out once or twice. But, they were local and I try to use local businesses whenever I can. Not anymore, at least not for plumbing.

The last time they came out, it was to clear two clogged drains in the master bathroom. The plumber broke a pipe while he was clearing the sink drain, which he did replace. He also left a huge mess with black gunk on the floor, walls, sink, shower pan, shower wall tile, and the bathroom floor. But, the drains seemed clear, so I paid. I was super busy on another project and I have a second bathroom, so I just did a little cleaning when I could. When I finally got around to scrubbing the floor many days later, I realized that the black gunk was covering up two gouges in my vinyl floor.

I called them and asked someone to come out to look at the damage. That took days of calling just to get a response. Then after someone came out to take photos, I had to keep calling for several more days to find out what they were going to do about it. Despite always being told someone would call me back, nobody ever did. I had to initiate every communication. Then, the co-owner finally told me Big Mike's wasn't going to do anything. When I told him how unhappy I was and that I would leave a bad review on Yelp and the BBB, he called me a crazy s**t head.

On top of all that, the shower drain, which was one of the two drains they were supposed to clear, started running slow again after only two showers.

Don't hire Big Mike's. You'll be paying for their ""work"" long after they leave.


Updated on January 6, 2018

So, I'm updating this review to say it's after the holidays, and despite the response to my initial review, I've had no direct contact from the owner, Big Mike. At his request, I provided my phone number, which he didn't call or, if he did, didn't leave a message. I followed up by providing my personal email, which he hasn't used. I did receive an unsatisfactory response to the complaint I filed with the BBB. But, that's it. My assumption is that the response to my Yelp review was for show.

I'll update my review accordingly if Big Mike contacts me personally.

Irma S.

I would like to thank Albert for his great customer service and getting our plumbing problem fixed. We will definitely use this company for any future plumbing problems.

Rich M.

Christmas Eve.... Big Mikes sends out plumber ""Scott"" to fix a water heater that wasn't working. Spends a fair amount of time trying to diagnose the problem. Takes apart the heating element and some other electrical parts leaving wires exposed and hanging.

Scott, says he needs a part from Home Depot and will be right back. Turns out he packed his tools and bailed on us Xmas eve. Turned off his phone and won't answer us or the answering device.

Leaves our heater in ruins with exposed wiring. I tried to cap off the wires since our stove is on the same circuit and we at least needed to cook dinner. Flipped the breaker back on and sparks stared flying from the water heater.

This POS Scott just effing bailed without having to balls to say he didn't know what he was doing and left us unable to cook or have hot water.

Phone call and email out to Big Mike... I'll update when I find out what they are going to do to fix this.

For now, STAY FAR AWAY FROM THEM!!!!

UPDATE:

I have left 3 messages with answering service and sent an email with my contact number. It's 8:13 pm. So far no response despite the comment to my original post from Mike. Mike, please call me... your answering service has the number and so does your email.

Update 12/25

Still no return call.

Update 12/26

Still no call back. Here's what I would say.... he posted to contact him because it's under ""investigation"". That's all BS! All he's doing is making it appear to readers that this was an aberration and he's working on it, he's not. We've left message after message, tried to contact him through Facebook and a couple of different email addresses. There is no other explanation other than he's just waiting us out and will undoubtedly never ""fix"" the situation. If you use this guy, you do so at your own peril.

Update 12/27

Ok. So you say, Scott capped everything before he left and closed up the heater ..... then, you say Mike came out and capped them.... are you lyin or being lied to???

Mike Johnson was a complete gentleman and I was glad that he was here. But to be clear.... he even said Scott didn't handle the call correctly and misdiagnosed the problem. With that said, if there is a method to private message I yelp, it's the first I've heard of it. We emailed 2 accounts, called your answering service umpteen times and besides all that, you managed to read my post but never called to get our number from your answering service. Stop, just stop. We're we rude? Maybe. But wouldn't anyone reading this be considering the service we got from Scott.

A simple, sorry we messed up would go apt further with readers than trying to trade jabs with me when you guys were the ones in the wrong.

Michelle K.

I called today and they sent someone right out to fix my garbage disposal. Excellence customer service. Nick was friendly, clean, and honest in showing me the problem.

Kimberly F.

Great company! Family owned! Very professional! Did work for my mother-in-law. She was very pleased! I highly recommend Big Mike's Plumbing!

Lisa B.

Excellent service.Were able to come within a half hour.Leo was a very professional and informative tech.Will definitely refer friends and use this service again.No more gurgling in my bath tub yay.