Big G Plumbing

Darren L.

This company was assigned to my through warranty. They show up at my door early this morning for an appointment that is scheduled for next Thursday! When I correct him, he calls his boss because apparently I hurt his feelings. So the owner calls me accusing me of getting the appointment wrong (which I know is not true since I am not even home this whole week!) If you cannot keep a simple schedule, then call the customer to yell at him, then expect him to use your company anyway you are sorely mistaken. Based on other reviews looks like I dodged a bullet anyway, so thanks Big G!

Ben B.

I have a home warranty, and this is the worst experience I have ever had with one of its contractors. It will take a week for them to call you back. Then another week to get you on their schedule. Pathetic customer service. Oh, and their prices are not competitive either ($2600 for a 50-gallon water heater replacement?!). When your water heater is leaking out of its base, all over the floor of your garage, you do not have two weeks to waste. This company should be avoided at all costs. We switched to another one.

Justin L.

Found Big G thru my home warranty company. The service I needed wasn't covered by my home warranty so I requested that they complete the work and I would pay outside of the warranty. The plumber quoted me a very high price. I asked for a breakdown of the costs and he said the valve he was replacing was $300. I found it online for $50 (Charging me 6 times the cost??) and I asked that if I purchased would they install? They agreed and installed for $100. I had to leave the house during completion of the job so the plumber said he would call me to coordinate payment when the job was complete.

The plumber called and he asked for my credit card number over the phone. I mentioned I'm not comfortable (Who would give someone their credit card number over the phone??) and was wondering if I could mail a check or make payment through paypal or venmo. The plumber had me call the office where I reached the owner, Greg. Greg started yelling at me saying the the job was C.O.D. and if he knew I wasn't going to give my credit card number he would have left the plumber on site demanding payment from me. He insulted me for not being willing to give me credit card number over the phone (I guess this guy hasn't heard of credit card fraud or identity theft before) and refused to give me his mailing address and who to make a check payable. He held me hostage on the phone without providing the info for a few minutes continuing to raise his voice, threaten me, and insult me. I finally told him I was going to hang up and just contact my home warranty company to figure out how to get him payment. He finally gave me his mailing address and who to make the check payable.

I would avoid this company at all cost. The way I was treated by Greg the owner was completely unacceptable and really unnecessary. There are way too many plumbers in this town who do good work and know how to treat their customers. Big G Plumbing is not one of them!

Paul G.

I had the best experience with Big G. The customer service was amazing, the dedication to detail as well as being on time. I would hire Big G for any job. He is fair and honest.

Jason H.

Went through our warranty company and they dispatched Big G. He realized our water heater was under whirlpool warranty. This company worked well with me. I took away 2 stars because they wouldn't take away the big water heater box.

918 S.

I'm a local handyman and I've had to call on these guys a few times to do jobs that are out of my skill set.
I've never been disappointed. I have a rental property that had quite an extensive drainage issues. 1940's home.. I had to remove double brick to expose the old cast iron pipes in the wall. These guys came out today and before I knew it the job was complete. I just got home and inspected it and the work is outstanding craftsmanship.
I have even recommended them to a few clients of mine and even a neighbor. Once again the work performed was outstanding. My neighbor was very happy with the quality of work and price paid for that work.
I see a lot of electricians and plumbers come and go and I see them rip people off. This company is a company that I trust and would recommend to family and friends without thinking twice about it so you should too.

Fedup U.

Have used Big G Plumbing several times and several properties for my plumbing needs. If you desire a ""reasonable"" cost efficient, professional, dependable plumber that uses excellent materials, call Big G Plumbing!

Have referred Big G Plumbing to several of my friends and business associates and they only say good things about Greg!!!

Kelly K.

I cannot say enough good things about this company. Their customer service is top notch. They came out and did several plumbing repairs and I was so impressed! Greg is knowledgable, professional and one heck of a plumber! He fixed stuff other plumber said couldn't be done! Thanks Greg! You are ROCK STAR!!!!!

Tara L.

Big G Plumbing was great to work with! We received service from our through our home warranty. They called to let us know when they would be coming within the two hour window that hey originally gave us. They did great work, and were very accommodating to our requests. We asked them to come in a Friday to remove the broken water heater and come back the next week to install the new one so that we could replace the stand over the weekend. They did this without issue or complaint. I would definitely use them again!

Philip C.

Great service from an honest guy. I would highly recommend Big G for your plumbing needs.