Big G Plumbing

Karen E.

We purchased a new house, and with it came a home warranty from Fidelity National. We have had very bad experiences in the past with Home Warranty companies, so we were very leary. We had numerous plumbing issues including leaky faucets (11!), Hot water tank failure, and Hot water pump failure. Fidelity sent out Big G Plumbing. We were VERY happy with the service we received from Big G. The gentleman they sent out, Sean, was very professional. He had to order a part, but came back immediately after he received it. Altogether he had to come out 3 times. Each time he was on time, called before he left his previous job so we had 30 min notice that he was coming. He made sure we knew what was going on at all times, and cleaned up after himself. We are fans of Big G!!!

Kevin C.

I got stuck with big g through my warranty company. They've had to come out twice for the same issue and I had to pay $70 service fee both times. Today I inquired as to what the issue was and the tech., Alex, was very rude and acted like he didn't have the time to explain the issue to me. I wouldn't recommend this company to anyone.

Jenna M.

Assigned to Big G through home warranty. Called to make an appointment as we have no hot water at all. Greg stated it would ""about a week"" and they couldn't see us sooner because it wasn't classified as a rush by the warranty company. Call our warranty and they do not offer ""rush"" classifications at all. Had it sent to another company.

Don't sign up to do warranty work if you have no intention or desire to do it in a timely manner. When we are out of our warranty we know better than to use this company.

Rebecca C.

Greg had great communication the entire time of the process. To even include a week of waiting for the parts he kept in contact the whole time. He even called me to let me know he could come a little bit early. He completed all the repairs and was very helpful. If these are the types of employees Big G has then I give the company as a whole 5 stars. If you had a bad experience ask for Greg next time. We will continue to use them in the future. Thank you!

Brad F.

Big G Plumbing was sent out because I was unable to turn the water off at my clothes washer. They were great, they called me and scheduled right away. They were on time which is a plus!

He had to cut into my drywall to fix the problem but it was a small repair and he cleaned it up when he was done.

This place was amazing, I've worked with plumbing companies in the past and I've had some good experiences, no complaints but I never had my expectations blown away and that is exactly what they provided!

Dawn W.

We had a great experience with Big G Plumbing. They were sent by our home warranty company as a second opinion. The technician was friendly, professional, and worked quickly. He diagnosed and fixed the problem which the first plumbing company was unable to do.

Arthur H.

When I looked at previous reviews for Big G, I was pretty apprehensive. However, my experience was entirely different. I had two plumbing issues that were covered by my Home Warranty. Big G contacted me within 24 hours and a repairman came out the following day. He was courteous and fixed my slow drain immediately, and replaced my garbage disposal in 15 minutes. My experience couldn't have been any better.

Phil B.

Had a water heater replaced just a few days ago under a homeowners warranty insurance policy.
Fortunately the insurance company utilizes Big G Plumbing LLC as their plumbing contractor. I was amazed how professionally, accurately, and fast the work was completed using all quality materials and how well both Alex and Scott handled this job. Both the scheduling and actual replacement was done better than I could imagine, especially after reading some of the reviews here.
You would never know that the work was done as the clean-up left no hint of the work.
I am completely happy with the work done, the items used, and the customer service. I'm a retired mechanical engineer and know a bit about these things.
Thanks Big G.

Neil T.

Big G Plumbing LLC was dispatched by a home warranty company to replace a water heater. When the home warranty company followed up with them, BIg G Plumbing said they had called me several times but I did not answer. I called them back to schedule a time for the service which they scheduled on a Saturday from 9 am to 11 am. The receptionist at Big G Plumbing LLC requested I pay a service fee up front over the phone. That is not standard practice for contractor work in our city. I let her know that the service call fee will be paid at the time of service with cash or check. She still insisted on the payment. I asked if she could take a check over the phone. She said no so I let her know the payment will be available at the time of the service call. Big G Plumbing waited until after business hours to send the dispatch order back to home warranty on a weekend. Then they did not show up for the service call which is when I talked to home warranty and found out they sent the dispatch back because we did not pay a service fee up front. It has taken more than 5 days for this company to complete the work they were contracted to complete. Do not do business with them. There are better companies to work with.

Darren L.

This company was assigned to my through warranty. They show up at my door early this morning for an appointment that is scheduled for next Thursday! When I correct him, he calls his boss because apparently I hurt his feelings. So the owner calls me accusing me of getting the appointment wrong (which I know is not true since I am not even home this whole week!) If you cannot keep a simple schedule, then call the customer to yell at him, then expect him to use your company anyway you are sorely mistaken. Based on other reviews looks like I dodged a bullet anyway, so thanks Big G!