Big City Plumbing

Jimmie D.

These guys really came through! It was late in the day, and still made it to install a water heater! Pretty badass job they did, and I have hot water for days now!

Kim W.

Chris, John, and Rafaela were wonderful! Chris and John came quickly and fixed the problem for a reasonable price. They were very professional and friendly! And they were wearing masks. I just cannot say enough good things about this company and its employees! You will not regret calling them.

Kathleen K.

These guys rocked! After the big freeze we needed a new water heater and help with a clogged toilet, nothing emergency, so they told us they would put us on the list and get to us after the emergencies were taken care of. It only took a few days. I wasn't expecting to hear from them for a couple of weeks so I was really pleased. Peter Smith and Joey came out and replaced our OLD water heater, fixed our clogged toilet, answered all of our stupid questions and gave us recommendations. Totally professional all around. Really pleased with the service. Will be my go-to plumbers going forward. So nice to deal with a company like this, even including Rafaela on the phone. Thanks!

Jesse A.

Joey and James arrived wearing masks and foot coverings on their shoes. They worked on a couple issues in my restroom - a busted toilet flange and leaking shower plumbing that needed replacing. They worked quickly and efficiently. Joey explained what needed to be done and showed me the repairs once completed. They didn't go over their initial estimate and charged me exactly what was quoted initially. I definitely plan to call Big City Plumbing in the future and will refer them to family and friends.

Amanda V.

Unprofessional, incorrect information given by operator on initial call. Didn't fix the issue with the first visit, had to come out again and wanted to charge an additional amount for something that was still broken. Peter and his helper that came out today didn't even want to stay to try and help the issue while I was on the line with the operator trying to understand the wrong quote given on the phone. During which, the guys outside were in a hurry to leave and didn't want to wait while we sorted out the price details. When Travis, the owner, called after the fact he said that the operator doesn't have the correct information because she isn't the technician. Hmm, but she is the front line of your company right? He wanted to argue and be unprofessional. I understand it's Christmas Eve, people want to be home with their families but do not give out incorrect information to begin with, don't schedule your workers to work when the don't want to and don't argue with customers *after* the fact. I am well aware that "services aren't free" as Travis so *professionally* stated, but if the issue is still not working after they've attempted to fix the drain with a snake (even though we told them we already did that), a little ownership and good business ownership should at least be felt and offered try to help the situation and understand where the customer is coming from instead of arguing to try and keep their pride.

Chris R.

Super pleased with this company. First review- showed up on time and was quick to respond with an answer to our problem. Broken water line. Done within 20 minutes, since I dug the hole day prior. Cris was courteous and answered my questions as to how to assess the problem in the future. Customer service was great and very thorough about pricing. I give them 5 stars.

Carrie S.

Homer and Josh were excellent! They were professional, knowledgeable and personable. I was told they'd arrive between 12 and 4. They arrived at 12:35 and were finished installing a new toilet (and all cleaned up!) by 1:30. I purchased the toilet on my own and they quoted me an installation price of $165, including haul away. That's exactly what I paid! They also took away the large box that my new toilet came in. I was very appreciative. I would highly recommend Josh and Homer and Big City Plumbing. I will be using their services again!

Jecca G.

The service that Big City provides is first class. Starting from my initial call, the customer experience is positive as the plumber arrived on time was very professional and explained the issue and process to resolve it. I would definitely recommend to anyone that asks for an amazing plumbing company. Peter was awesome, patient and is overall good people!! I'm a happy repeat customer and will continue to be!!

Jazz H.

We renewed water softener with them. I got quotes from some companies but Big City Plumbing had the best offer. Technicians are friendly, their representative Patricia is always polite and helpful.

Patrish G.

I have used this company twice and both times I've been happy with the service. Most recently this week I had them clear a sink and install a new faucet for me. I asked for pricing for each service and received a estimate. When the crew was done I can say the price matched what I was told by phone.

What was most impressive is that they adaptive to our new normal and upon making the appointment I was asked COVID questions to make sure their workers were safe and when they showed they had a mask and gloves and kept a good distance which was much appreciated. It's stressful enough to have a stopped drain but to have it during COVID is double stress. Thank you all for easing that for me.