Big City Plumbing

Jazz H.

We renewed water softener with them. I got quotes from some companies but Big City Plumbing had the best offer. Technicians are friendly, their representative Patricia is always polite and helpful.

Patrish G.

I have used this company twice and both times I've been happy with the service. Most recently this week I had them clear a sink and install a new faucet for me. I asked for pricing for each service and received a estimate. When the crew was done I can say the price matched what I was told by phone.

What was most impressive is that they adaptive to our new normal and upon making the appointment I was asked COVID questions to make sure their workers were safe and when they showed they had a mask and gloves and kept a good distance which was much appreciated. It's stressful enough to have a stopped drain but to have it during COVID is double stress. Thank you all for easing that for me.

Lisa R.

Call BCP due to a clogged toilet. They came out the same day and advised me that the toilet was clogged and one of two things needed to be done. The plumber called back to tell me he was unsuccessful but an invoice amount of $249 needed to be collected. I have never had a company charge me more than a set trip fee when the problem wasn't resolved. I won't be using this company again.

Amy F.

Contacted Big City Plumbing through Yelp's messaging system on January 14, 2020 at 9:31 A.M.

Travis C. replied five minutes later with a list of availability dates and times. He also provided a preliminary quote.

When I explained to Travis C. that I could not schedule an appointment by phone, he scheduled the appointment for me.

At 12:47 P.M., Travis C. confirmed my appointment for Monday, January 20, 2020 between 12:00 P.M. and 2:00 P.M.

On Monday, January 20, 2020 at 12:57 P.M., Tony and Josh arrived at my home.

Prior to beginning work, they wore disposable shoe covers. They also provided upfront pricing.

$295 for the following:

(1) Haul away water heater.
(2) Remove corrugated copper pipes and solder on male adapters for easy unthreading in the future.
(3) Remove cold-water supply shut off valve and solder on new lead-free copper-alloy ball valve (KITZ No. 858 600 WOG).
(4) Install stainless-steel connector (3/4 in. FIP x 3/4 in. FIP x 24 in.).
(5) Provide an extra stainless-steel connector for hot-water outlet.
(6) 90-day warranty that covers service and labor; however, "parts installed as part of the work by Big City Plumbing, LLC is covered by the manufactures warranty only. Customer shall have no recourse against Big City Plumbing, LLC for the defects in parts utilized."

At 2:11 P.M., work and billing were done.

It has been three days since Tony and Josh were at my home; no defect in workmanship has been detected so far.

I look forward to hiring Big City Plumbing again.

Karen N.

Just remember, plumbing service is expensive regardless. If I could do the work myself I would but I cannot. That being said, I began using Big City Plumbing this last year at my residence and now, I am using them at my rental. I like Homer, the best. He is friendly and answers all my important and silly questions. He tells me what to expect and what work he finalizes. He gives me advice and directs me regarding future plumbing work. I have always had the staff answer my phone calls quickly and respectfully and book an appointment according to my needs. I am very satisfied with Big City plumbing and feel I can trust their promises, work and pricing. I would highly recommend them to anyone in need of this service.

Ecsteena S.

Why aren't there more stars!! Big City Plumbing is simply the Best!! (Queue song). I found them via Nextdoor recommendation and they have co e out twice to fix plumbing issues. This last time they out did any repair service I have ever had or imagined. The men were professional and personable. I had a number of things I needed addressed and they took care of every single one on a timely manner. In other words-they didn't milk the clock so they could charge me for more hours than needed. They explained what the issues were and how they were going to fix them-and verified with me that things were fixed before they left.
The customer support staff is on point as well. When you call you get a professional, pleasant person on the other end. Not someone who seems annoyed that you called. They are willing to answer what you might think are dumb or annoying questions- and totally work with you to schedule a time that works with your schedule.
Obviously I don't wish for any future plumbing problems, but when they inevitably arise- there is. NO question who I am callin!

Steve M.

Had a communication problem about an install. As it turns out the hot water heater was not leaking. Kristin was very understanding and we resolved the issue. Thanks, Kristin . Steve M

Christine P.

This has been a tough year for us plumbing wise! I've had to enlist the services of Big City several times for some major plumbing issues each time they have been prompt to help us and their work is very professional. Each time they've come out when they promised and finished when they promised. My Plumbing Co for life! Charlie & Louis were great!

Jenny S.

We recently had BCP come out to scope our lines during the inspection of our home and our realtor requested a quote on our behalf for the items found during the inspection as well as what was notated on our inspection report. We scheduled the appointment based off this correspondence and the assumption BCP had an understanding of the work that needed to be completed. Upon their arrival, he seemed completed confused about what was supposed to be done and that his scope stated nothing about going under the home (which was called out in the report we provided). He stated taht he called the office and they claimed to have never received this information (our emails contradict this). After wasting an hour I finally told the guy to leave since he had no idea what to do. When we notified them about the issues, Kristin responded stating that it was our fault and took no ownership of their deficiencies and inability to perform other than to offer us a 10% discount...This quote was used as part of our negotiations and now that it seems to have been inadequate we will end up paying more to have the required repairs completed.

*Update for Todd's response*
Not sure if you read my review or not, but I already tried reaching out and this was your response. You are more than welcome to contact me with an amicable solution, but don't post on here as though you are trying to resolve the issue when no steps are being made on your part

P Y.

This company was referred to me by a neighbor, and I'm so grateful because they were excellent. We had an emergency, and they showed up the same day. They quoted me a price that beat out 2 other quotes that I received. They were professional, honest, and fast. Can't get much better. I will definitely call them again should I need plumbing services in the future.