Big City Plumbing

Amanda Y.

The employees that were sent out to our home were Knowledgeable and professional. Excellent customer service!

Curt C.

Big problems call for Big City Plumbing! I had a leaking pipe that I needed taken care of ASAP! It was flooding the basement, and help was required stat! I searched up here on Yelp, and found these guys. Trinity, the receptionist was empathetic to my concerns and promised a speedy repair! Not long afterwords, Gilbert and Craig were headed out to my place, and got the problem taken care of fast, fast, fast. They made some recommendations on other potential problems that they saw, and gave fair prices to make some other repairs that I'd been considering. They were full of great information. I was happy to see the pipe stop leaking, and was happy about the fair prices that they charged for such little notice.
The plumbers were clean around the house and didn't make a mess, and they showed up in uniform with a marked van.
Things went well- I'll hire them again!
Thanks, Big City Plumbing!

James C.

Big City Plumbing will always be our plumbing company. They saved us during the big freeze. Our back yard spicket and pool fill valve blew and was shooting out water. We called 14-15 plumbing companies (one of which we used all the time) and none could come within three weeks. We called Big City Plumbing. They had a crew working in our neighborhood and said they would be right over as soon as they finished the job they were on. An hour later they arrived and fixed/insulated the spicket and fill valve. Then they didn't gouge us on the cost like all of the other plumbing companies were doing. I have used them for all plumbing issues since then and they do good work at a fair price. I highly recommend them.

Ronald C.

Big City Plumbing is my go to vendor for all plumbing needs. This most recently was made clear when we remodeled our bathroom and kitchen and the first contractor's plumber was a disaster. Calling BCP was the first really good move I mad on the projects. Their team was responsive to all my needs even when the job was clearly extensive (we moved from an initial small shower to a monster walk in and relocated it to the other end of the bathroom). It was a massive project and they handled it with a grace and level of expertise that I have not found in any other plumber in San Antonio. A definite 5 star effort!

Elizabeth C.

We have been using big city now for at least 2 years.. and have always had a great experience!! The owner has even called me to make sure I was happy with everything. I can always call them and they get the problem fixed! No matter what it is!

Sherril T.

Wonderful company! We were concerned about a potential gas leak by our hot water heater and called Big City to come check. They arrived on time and did a thorough job checking the gasline for leaks. They found the problem and gave me an estimate to fix it right then. I appreciated the fact that they didn't try to "up sell" the job. They just worked on fixing the issue with the leak. This is the second time we've used this company and will definitely call them for any future plumbing issues.

Cheryl M.

We had an unexpected recent water leak from a pipe to our hot water tank and needed quick remediation as we were due to leave town the next few days. The staff at the office could not have been more accommodating, understanding and kind to send Travis out within two hours of my call and finding this active leak. Travis professionally found the issue and offered an immediate repair and arranged his day to do this. We so appreciate the timelines, great price and peace of mind that this was solved and back in order! We always use their services for the last 8 years or so and we can't be more pleased with this friendly, trusting company! Thank you!!

Tonino V.

We had water damage in the room next to the shower room and Big City came out to inspect the cause. Luckily it was a minor fix on my end and they were honest about the problem without trying to up-sell anything. I've always gone with Big City because they are very honest and upfront.

Stephanie F.

We purchased our old home and had several issues to take care of. Big City was the most responsive, affordable, and upfront of the 4 plumbers I contacted. I'm very happy with their workmanship and I have already used them for several issues, including water softener and filtration system. I'm a new homeowner and it can be scary to deal with big and expensive issues but I am SO glad I found Big City.

L L.

Update: during the January chilly weather, my water heater tank stayed very quiet (perfect!). Installing the SmartJacket is very straightforward/DIY. But if your water heater tank is powered by natural gas it would be wise to have Big City Plumbing do the installation, because there are a couple of (safety related) things that need to be done that you may not be aware of.

Chris (Journeyman Plumber) and James (working towards becoming a Journeyman Plumber) did a great job prepping my home for wintry weather.

During last February's freeze my gas water heater had to run overtime, out in my frigid garage. Today Chris flushed the tank, spotted and fixed its dripping leak, and installed a SmartJacket Water Heater Blanket (I bought mine on Amazon) which is sure to pay for itself in reduced utility bills.

Also last February, despite slow-dripping I had several frozen water pipes. James wrapped my outside faucets, and the interior lines that froze last year. I feel so much better prepared for if/when there's another cold spell in San Antonio.

I highly recommend Big City Plumbing. They have a very positive reputation, and they treat their employees well.